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  • November 2017
  • Teaching Note

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth
Teaching Note for HBS No. 716-455. On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales.... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Technology; Hardware; Information Technology; Internet; Mobile Technology; Online Technology; Search Technology; Software; Web; Web Sites; Wireless Technology; Resource Allocation; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
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Wells, John R., and Gabriel Ellsworth. "Reinventing Best Buy." Harvard Business School Teaching Note 718-442, November 2017.
  • 20 Dec 2004
  • Research & Ideas

How an Order Views Your Company

offer order management solutions and the corresponding efficiency that can then be gained by reallocating sales investments. Some small innovative firms like Comergent have taken it a step further. They offer an integrated demand chain... View Details
Keywords: by Sarah Jane Johnston
  • 27 Aug 2008
  • Research & Ideas

Creating Leaders for Science-Based Businesses

It's been said that in this century, carbohydrates will replace hydrocarbons, and biology will supplant physics as the innovation-producing science. As science fiction becomes science fact, and with science-based firms presenting unique... View Details
Keywords: by Garry Emmons; Biotechnology; Health
  • 07 Aug 2000
  • Research & Ideas

The Business of Biotech

that?' I have found that many people who come into this industry do so for a combination of professional and personal factors," Williams says, adding that he left his job at a technology consulting firm... View Details
Keywords: by Julia Hanna; Biotechnology; Health; Technology
  • 23 Feb 2004
  • Research & Ideas

How Corporate Responsibility is Changing in Asia

the state. "This is not to say that the services provided by MNCs are not beneficial, but they are not the foundation for sustainable development if what remains behind is inefficient, and possibly corrupt, government." Abrami's... View Details
Keywords: by Julia Hanna
  • 17 Feb 2003
  • Research & Ideas

Rating Fund Managers by the Company They Keep

work? A: Unfortunately the method is quite difficult to implement—it took us many months to do it properly, and it required mutual fund holdings data that costs tens of thousands of dollars (which the HBS Division of Research was kind enough to pay for). It's possible... View Details
Keywords: by Ann Cullen
  • 17 Dec 2001
  • Research & Ideas

Risks and Rewards of the Intrapreneur

showed that the closer an Intel intrapreneurial effort was to the company's main processor business, the better the chance of success. For projects outside the core business, Intel "either didn't fund it or did a bad job of it." However, if the effort is... View Details
Keywords: by Sean Silverthorne
  • 25 Nov 2014
  • First Look

First Look: November 25

by the nature of contracts available to the vertically integrated firm and the MSP, and whether professionals hold private information. Download working paper:... View Details
Keywords: Carmen Nobel
  • 15 Jan 2007
  • Research & Ideas

The Business of Free Software

proprietary software portfolios to invest in open source software (OSS) projects that can sometimes seem unrelated to their core business. "This new reality upends the classic rules of strategy," Iansiti says, "and it's changing the way technology View Details
Keywords: by Julia Hanna; Computer
  • 11 Sep 2012
  • First Look

First Look: September 11

expansions of biopharmaceutical firms (by both new establishments and employment increase in existing establishments) in the U.S. in 1993-2005. We consider all activities in the value chain and allow location choices to vary by R&D,... View Details
Keywords: Sean Silverthorne
  • 07 Jul 2020
  • Research & Ideas

Market Investors Pay More for Resilient Companies

The steep market drop in the early days of the COVID-19 crisis is being used as a laboratory to study the importance of companies investing in stakeholder relations with their employees, suppliers, and customers, and how those investments could be strategic resources... View Details
Keywords: by Kristen Senz; Financial Services
  • 26 Nov 2012
  • Research & Ideas

New Winners and Losers in the Internet Economy

calls the "less glamorous layer" that supports those big brand names, such as digital advertising agencies, ad networks, ad exchanges, customer analytics firms, listening platforms, and other firms both large and small, many of... View Details
Keywords: by Dina Gerdeman; Publishing
  • 17 Feb 2003
  • Research & Ideas

Building Communities as Well as Companies

offering nationwide negotiation and representation services to professional athletes. "I didn't have a lifelong desire to be an entrepreneur," said Paula E. Groves (HBS MBA '91), founding partner... View Details
Keywords: by Julia Hanna
  • 17 Nov 2020
  • In Practice

How Retailers Can Thrive in a Shopping Season Like No Other

season and what it will take to win over anxious customers. Here's what they said. Jill J. Avery: Mind the details and focus on customer service Persistent unemployment plagues many families, and people are saving more and spending less... View Details
Keywords: by Danielle Kost; Retail
  • 13 Apr 2010
  • First Look

First Look: April 13

balances the four drives while avoiding negative leadership and leaders who are missing the drive to bond. Order the Book: http://www.wiley.com/WileyCDA/WileyTitle/productCd-0470623845.html Market Heterogeneity and Local Capacity Decisions in View Details
Keywords: Martha Lagace
  • February 2006 (Revised December 2009)
  • Case

Pixamo-Inc., AG, or OOO?

Andrew Prihodko is forming a new venture, Pixamo, the next generation of online photo management and sharing sites. Pixamo's alpha site has generated over 1,000 users and a lot of information about registration and usage patterns. Prihodko must address a number of... View Details
Keywords: Geographic Location; Globalized Firms and Management; Internet and the Web; Entrepreneurship; Business Startups; Web Services Industry; Delaware; Switzerland; Ukraine
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Isenberg, Daniel J. "Pixamo-Inc., AG, or OOO?" Harvard Business School Case 806-123, February 2006. (Revised December 2009.)
  • 14 Dec 2011
  • Research & Ideas

The New Measures for Improving Nonprofit Performance

substantial investment of $3 million to $5 million and work extensively with the management team as strategic advisors to help them build that organization. And in fact, some of our investment partners have made significant strides—real changes to the View Details
Keywords: by Julia Hanna
  • 29 Jan 2013
  • First Look

First Look: Jan. 29

in cash should he decide to accept the proposal, rather than hiring AG for more legal work. Hever is wondering if this is a good way to take advantage of recent reforms allowing law firms to provide other View Details
Keywords: Sean Silverthorne
  • July 2011
  • Teaching Note

Accenture's War for Talent in India (TN)

By: Robert G. Eccles and Erin McFee
Teaching Note for 408095. View Details
Keywords: Globalized Firms and Management; Recruitment; Service Industry; Service Industry; India
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Eccles, Robert G., and Erin McFee. "Accenture's War for Talent in India (TN)." Harvard Business School Teaching Note 412-013, July 2011.
  • 16 Jun 2003
  • Research & Ideas

Surveying the VC Landscape

venture capitalists might be more comfortable in investing in truly early-stage technologies. Q: What is the role of the buyout firm in the VC investing cycle, given the activity they and restructuring firms... View Details
Keywords: by Ann Cullen; Financial Services
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