Professional Services Firms - Publications - Faculty & Research

01 Sep 2021
What Do You Think?

Can We Train for Trust?

Creating Breakthroughs in Service Firms (Oakland, CA: Berrett-Koehler Publishers, Inc., 2015). Andrew Ross Sorkin, “Seeking a Path to Trust,” The New York Times, November 12, 2019. Sandra J. Sucher and... View Details

Keywords: by James Heskett

13 Oct 2010
First Look

First Look: October 13, 2010

case:http://cb.hbsp.harvard.edu/cb/product/610038-PDF-ENG Purchase this supplement (B):http://cb.hbsp.harvard.edu/cb/product/610039-PDF-ENG Hiring Professionals in China: A Practitioner's Guide Heidi K. GardnerHarvard Business School Note... View Details

Keywords: Sean Silverthorne

07 Mar 2022
Research & Ideas

Effective Leaders Share the Spotlight with Their Teams

own professional rewards, with the research showing they are twice as likely as the average manager to be promoted to CEO. And when they reach the CEO spot, they tend to boost returns for their firms. While sharing the spotlight may be a... View Details

Keywords: by Pamela Reynolds

01 Jan 2013
News

André R. Jakurski, MBA 1973

global hedge fund initially focused on managing his own money. Over the last 15 years, Jakurski and his team have grown the now 80-person firm into one of Brazil's top five independent asset management firms... View Details

Keywords: Susan Young

22 Apr 2019
Research & Ideas

Why Salespeople Struggle at Leading

success—strategies that could be applied in a variety of business departments. 1. Managers must assume a new professional identity. It’s crucial for managers to acknowledge they are shedding one professional... View Details

Keywords: by Dina Gerdeman

01 Oct 1999
News

Banking on Success

of change. The unprecedented flood of mergers and acquisitions, the advent of the global marketplace, the stock market's dizzying rise, and the capricious fortunes of technology-based companies have made financial services a fascinating... View Details

Keywords: Deborah E. Blagg

Web

Credential of Leadership, Impact, and Management in Business | HBS Online

Productivity Implementing Strategy Featured Exercises Create a customer journey map to discover complementary products and services Establish an employee journey map to find ways to improve the employee experience Develop a value map for... View Details

17 Mar 2008
Research & Ideas

The Lessons of Business History: A Handbook

research is widely confirmed throughout the essays of the Handbook. Chandler was primarily concerned with understanding the growth of large, diversified, and professionally managed firms from the late 19th... View Details

Keywords: by Sean Silverthorne

01 Jan 2014
News

To Spot Financial Trouble Early, Use Three Circles: A conversation with Blythe McGarvie of Harvard Business School

28 Nov 2005
Research & Ideas

Unilever: Transformation and Tradition

changing aspirations. Secondly, Unilever developed strengths in the acquisition of other firms, and their subsequent "Unileverization." After the failed merger attempts of the late 1960s, Unilever professionalized its... View Details

Keywords: by Geoffrey Jones; Consumer Products

Web

Pagliuca Harvard Life Lab | About

innovation hub in Allston that encourages our students and faculty to explore and nurture ideas that lead to new knowledge, new products, new services and perhaps even new industries.” About the Name The Pagliuca Harvard Life Lab is named... View Details

30 Jun 2015
First Look

First Look: June 30, 2015

Publications Forthcoming Berrett-Koehler Publishers What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms By: Heskett, James L., W. Earl Sasser, and... View Details

Keywords: Carmen Nobel

15 Nov 2022
Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

users and also spreads its content by algorithm. YouTube mainstreamed user-generated content, which had a vibe so different from television that the measurement services did not count YouTube as TV. Although much of its content is longer,... View Details

Keywords: by John Deighton and Leora Kornfeld

30 May 2005
Research & Ideas

Six Steps for Making Your Threat Credible

threat lack credibility, but you also have no way of changing course if the situation becomes dire. 3. Visibly incur sunk costs Suppose you are negotiating with a consulting firm to renew its contract to provide information technology... View Details

Keywords: by Deepak Malhotra

Web

Strategy for Health Care Delivery - Institute For Strategy And Competitiveness

Align your organization around a value-based strategy: Build a firm foundation for exploring and implementing strategy transformation Manage the issues that arise when implementing new approaches Lead strategic and organizational change... View Details

July 2012
Case

Generation Investment Management

By: Sandra J. Sucher and Matthew Preble

Examines the investment process of Generation Investment Management, a "sustainable" investing firm established in 2004 by David Blood and U.S. Vice President Al Gore. Places students in the position of David Lowish, director of global industrials, who must decide... View Details

Keywords: Developing Countries and Economies; Energy Generation; Investment; Environmental Sustainability; Pollutants; Welfare; Financial Services Industry; India; United Kingdom

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07 Nov 2017
First Look

New Research and Ideas: November 7, 2017

Bennett, Victor Manuel, Megan Lawrence, and Raffaella Sadun Abstract—We investigate the management practices adopted by firms where the founders are also the CEOs using data from the World Management Survey. We find that founder CEO View Details

Keywords: Carmen Nobel

12 Mar 2021
News

My Favorite Case

themselves, shifting both professional and personal priorities in profound ways. Indeed, far beyond a deep understanding of business, industry, and leadership, the reflections below highlight the ways in which cases have also revealed,... View Details

Keywords: Educational Services; Educational Services

Web

HBS - Financials | Supplemental Financial Information

HBP, HBS Online, and Executive Education as operating expenses, in a profit-seeking enterprise they would in large part be considered cost of goods sold. These expenses include direct costs for staff compensation, specialized outside View Details

15 May 2017
Sharpening Your Skills

The Promises and Limitations of Big Data

services firms are using digital information about their customers to offer them a whole new range of customized products under the category of fintech. Cities are using data from Google Street View to guide... View Details

Keywords: by Sean Silverthorne; Financial Services; Financial Services; Financial Services; Financial Services

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