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  • 29 Jul 2002
  • Research & Ideas

Get Off the Dime!

call-out process just needed a minor tune-up, or that they had always required five signatures to approve a purchase and they had to keep it that way to run their business. It went on and on and on and on. My attention was being diverted... View Details
Keywords: by John P. Kotter & Dan S. Cohen
  • October 2016
  • Case

Malenti Strings: Intrapreneurship within FLG, Inc.

By: David A. Garvin and Rachel Gordon
This case follows Jenica Fletcher as she rebuilds her company's guitar strings division from the ground up. Convinced that she could turn the division around if given complete independence from corporate headquarters, Fletcher relocated the group, rebranded it as... View Details
Keywords: Organizational Change and Adaptation; Management Style; Management Practices and Processes; Restructuring; Business Divisions; Consumer Products Industry
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  • February 2009 (Revised November 2016)
  • Exercise

Congo River Basin Project: Role for Dr. Campos

By: Kathleen L. McGinn, Anne Starks Acosta, Deborah M. Kolb and Cailin B. Hammer
The director of a research coalition and the founder/coordinator of an NGO consortium meet to discuss the possibility of jointly drafting a proposal for an integrated research and development project in the Congo River basin. Approved projects will receive an annual... View Details
Keywords: Decision Choices and Conditions; Negotiation Process; Projects; Research and Development; Non-Governmental Organizations; Cooperation; Congo Basin
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  • 13 Dec 2010
  • Research & Ideas

Managing the Support Staff Identity Crisis

Gulati, the problem starts with corporate growing pains. When businesses are small, they organize themselves into clear functional units, tapping experts in each respective function to make sure each unit excels. But as they grow, these... View Details
Keywords: by Carmen Nobel
  • 01 Mar 2018
  • What Do You Think?

Two Decades Later, is the 'New Economy' Finally Here?

The first of these, Machine/Platform/Crowd, explores the current and future impact of digital technology on people (the mind in relation to machine), product (in relation to digital platforms), and core (traditional organizations and... View Details
Keywords: by James Heskett
  • 06 Jun 2013
  • Op-Ed

How to Do Away with the Dangers of Outsourcing

diminishing the quality and even viability of its offerings. Outsourcing Has Its Costs Just ask Boeing. No firm placed a bigger bet on the virtual organization model. Its new 787 Dreamliner was going to be the UN of manufactured goods:... View Details
Keywords: by Ranjay Gulati; Manufacturing; Apparel & Accessories; Fashion
  • September 1996 (Revised December 1997)
  • Case

Cytec Industries' Spin-Off (A): Sink or Swim?

In the wake of market pressure to restructure, American Cyanamid spun off its poorly performing Chemicals Unit into a new publicly traded corporation, Cytec Industries. In addition to weak operations, Cytec inherited the bulk of Cyanamid's environmental and... View Details
Keywords: Organizational Change and Adaptation; Management Practices and Processes; Restructuring; Performance Improvement; Chemical Industry; United States
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  • 2007
  • Article

Business Methods Patents as Real Options: Value and Disclosure as Drivers of Litigation

By: Atul Nerkar, Srikanth Paruchuri and Mukti Khaire
This paper proposes that patents are real options that allow holders of patents the right but not the obligation to sue others. We suggest that the likelihood of a patent's being litigated is positively associated with the value of the patent and the extent of... View Details
Keywords: Value; Corporate Disclosure; Lawsuits and Litigation; Patents; Rights; Business Processes
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  • 01 Jun 2012
  • News

Social Enterprise Start-Ups Recognized for Bold Ideas

2012 HBS Social Entrepreneurship Fellowship. Selected from a competitive process that attracted 19 applicants, Jena will receive a $25,000 grant from HBS to advance his work. Trained as a biomedical engineer, Jena says his ambition is “to... View Details
Keywords: contests; awards
  • 30 Apr 2001
  • Research & Ideas

Entering the Age of Alliances

The twenty-first century will be the age of alliances. In this age, collaboration between nonprofit organizations and corporations will grow in frequency and strategic importance. Collaborative relationships will increasingly migrate from... View Details
Keywords: by James Austin
  • 01 Dec 2013
  • News

Faculty Books

how organizations can create moral behavior using unspoken cues. Why Unqualified Candidates Get Hired Anyway Why do businesses evaluate candidates solely on past job performance, ignoring the job's difficulty? Why do university admissions... View Details
  • 2014
  • Working Paper

Management Practices, Relational Contracts and the Decline of General Motors

By: Susan Helper and Rebecca Henderson
General Motors was once regarded as one of the best managed and most successful firms in the world, but between 1980 and 2009 its share of the US market fell from 62.6 to 19.8 percent, and in 2009 the firm went bankrupt. In this paper we argue that the conventional... View Details
Keywords: Organizational Change and Adaptation; Management Practices and Processes; Organizational Structure; Decision Making; Insolvency and Bankruptcy; Manufacturing Industry; Auto Industry
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  • August 1997 (Revised June 1999)
  • Case

Providian Trust: Tradition and Technology (A)

By: F. Warren McFarlan and Melissa Dailey
A major trust company attempts to implement a major software system while simultaneously reengineering business processes. Providian Trust, a previously non-IT intensive organization, must completely reposition its management of technology to deal with IT's new... View Details
Keywords: Change Management; Financial Institutions; Business Processes; Organizational Change and Adaptation; Information Technology; Applications and Software; Financial Services Industry
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  • October 1984
  • Teaching Note

NIKE (B), Teaching Note

Teaching Note for (9-385-027). View Details
Keywords: Organizational Culture; Value; Management Practices and Processes; Management Teams; Apparel and Accessories Industry
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  • Article

Crowdsourcing City Government: Using Tournaments to Improve Inspection Accuracy

By: Edward Glaeser, Andrew Hillis, Scott Duke Kominers and Michael Luca
The proliferation of big data makes it possible to better target city services like hygiene inspections, but city governments rarely have the in-house talent needed for developing prediction algorithms. Cities could hire consultants, but a cheaper alternative is to... View Details
Keywords: User-generated Content; Operations; Tournaments; Policy-making; Machine Learning; Online Platforms; Analytics and Data Science; Mathematical Methods; City; Infrastructure; Business Processes; Government and Politics
Related
  • January 2006
  • Case

Ron Perez (A)

By: Lynn S. Paine
The division human resources officer must decide whether to discipline a long-time employee for misusing company time and for improperly filling out time cards for his work on government contracts. Intended to focus on the various factors relevant to disciplining... View Details
Keywords: Ethics; Moral Sensibility; Employees; Business or Company Management; Management Practices and Processes; Organizations; Crime and Corruption
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  • 01 Jun 2009
  • News

Author Charley Ellis on Goldman Sachs

at the economy’s peak and he was proven right. What makes Goldman special? All other firms on the Street are very good and proud of what they do, but if they are candid, they’ll admit Goldman is the best organized and has the best people... View Details
Keywords: Finance
  • 01 Jun 2013
  • News

The Long View

the Tobin Project brings together scholars and policymakers to tackle real-world challenges. Moss spoke to the Bulletin shortly after the organization received a $750,000 MacArthur Award for Creative and Effective Institutions. Where does... View Details
  • 27 Sep 2004
  • Research & Ideas

IBM Finds Profit in Diversity

that are consistent with the company's diversity strategy... We did not set quotas, but we did set goals.— Lou Gerstner And third, Gerstner and later (current CEO Sam) Palmisano not only sanctioned the task force process but actively... View Details
Keywords: by David A. Thomas
  • 13 Mar 2005
  • Research & Ideas

Reinforcing Values: A Public Dressing Down

always done. And when an organization has had a succession of leaders, resistance to change is even stronger. A legacy of disappointment and distrust creates an environment in which employees automatically condemn the next turnaround... View Details
Keywords: by David A. Garvin & Michael A. Roberto