Managing People - Publications - Faculty & Research

August 28, 2018
Article

How Intermittent Breaks in Interaction Improve Collective Intelligence

By: Ethan Bernstein, Jesse Shore and David Lazer

People influence each other when they interact to solve problems. Such social influence introduces both benefits (higher average solution quality due to exploitation of existing answers through social learning) and costs (lower maximum solution quality due to a... View Details

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Profile

Bobby Tuohy

Everyone wants to hang out with him; he’s even played with our section’s basketball team.” For his internship, Bobby has secured a role as an operations product manager with Apple in Cupertino, what he describes as a “50/50 tech and... View Details

08 Jul 2014
First Look

First Look: July 8

Your Customer Relationships By: Avery, Jill, Susan Fournier, and John Wittenbraker Abstract—Consumers have always had relationships with brands, but sophisticated tools for analyzing customer data are finally allowing marketing organizations to personalize and View Details

Keywords: Carmen Nobel

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

manage newly acquired customers, for whom there is no historical data—something known in computer science as “the cold-start problem.” “People who bought more products at the first transaction, especially those who did so in stores, were... View Details

Keywords: by Kristen Senz; Retail; Service

19 Jun 2023
Blog Post

The Road to Impact

made a leap of faith. If he could just find a management position at a nonprofit, he figured, he could help direct social change. “That was my thesis,” he recalls. Since he made that jump, he’s proved that thesis correct several times... View Details

01 Oct 1999
News

Banking on Success

Kennedy Stephen M. Waters James A. Stern William J. Kneisel Donald H. Layton Kevin W. Kennedy A managing director at Goldman Sachs, where he has spent his entire career, Kevin Kennedy has served the firm in a number of positions,... View Details

Keywords: Deborah E. Blagg

28 Jul 2020
Research & Ideas

Racism and Digital Design: How Online Platforms Can Thwart Discrimination

Having uncovered the scope of discrimination taking place against Black guests and hosts on Airbnb, researcher Michael Luca and his colleagues put together a toolkit to aid managers in recognizing and mitigating discrimination on online... View Details

Keywords: by Kristen Senz; Travel; Entertainment & Recreation; Service

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

shares the details with others in today’s super-connected consumer world. “We forget that the things that really stick, the things people talk about years later, are not the average experiences, but the outliers on the other end of the... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

13 Mar 2023
Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

performance builds off that solid foundation.” Look at wider team-building Managers may want to build on the main finding: going through rigorous training together forms bonds that benefit the patient—or the customer—by fostering mutual... View Details

Keywords: by Rachel Layne; Health

05 Mar 2009
What Do You Think?

How Frank or Deceptive Should Leaders Be?

trends present special challenges or pressing needs for greater honesty, candor, and transparency in the future? In discussing management issues, we often conclude that "it all depends." Does that kind of thinking apply here?... View Details

Keywords: by Jim Heskett

Blog

Recent Insights from HBS Podcasts

electric vehicle production? In this episode of Managing the Future of Work, hosted by HBS professor Joe Fuller, Volvo's chief people officer Hanna Fager explains how the company revamped jobs throughout the... View Details

30 Mar 2010
First Look

First Look: March 30

people believe the risk decreases (negative recency) but at the same time exhibit more cautious behavior (positive recency). The rest of the difference is consistent with two well established mechanisms: judgment error and the use of... View Details

Keywords: Sean Silverthorne

24 May 2017
News

Adebayo O. Ogunlesi, JD/MBA 1979

Independent Director, Goldman Sachs Chairman and Managing Partner, Global Infrastructure Partners As a student of philosophy, politics, and economics at Oxford, Bayo Ogunlesi learned that some lectures were optional. Several weeks into... View Details

Keywords: Susan Young

24 Nov 2009
First Look

First Look: Nov. 24

divisions. Our two studies allow us to demonstrate that spontaneous within-game dialogue and manipulated pre-game talk lead to the same results. Download the paper: http://www.hbs.edu/research/pdf/10-039.pdf PublicationsCost Structure Patterns in the Asset View Details

Keywords: Martha Lagace

06 Oct 2003
Research & Ideas

The Problem with Hedge Funds

investment management themselves. Sensing this demand, which is what they do best, investment banks are now creating funds, which then are invested in other funds. This is the big new thing, the fund of funds. View Details

Keywords: by D. Quinn Mills

18 Nov 2002
Research & Ideas

Where Morals and Profits Meet: The Corporate Value Shift

The overseas payments scandal was another contributor to the malaise. More than 400 major U.S. companies had admitted to making illegal campaign contributions and bribing public officials to win business overseas. Given the field's origins in these events, View Details

Keywords: by Carla Tishler

19 Mar 2014
Research & Ideas

A Brand Manager’s Guide to Losing Control

"Lack of control is scary to brand managers," Avery says. "It means other people are setting the brand's agenda. I don't think the role of the brand manager will become obsolete, but it has to... View Details

Keywords: by Carmen Nobel; Advertising

30 Jun 2014
Lessons from the Classroom

The Role of Emotions in Effective Negotiations

derailing a negotiation, but also in helping both sides come to better agreement. "To strip away emotions wouldn't be desirable," says Wasynczuk —even if it could be done. "Emotions are an expression of how people are... View Details

Keywords: by Michael Blanding; Entertainment & Recreation; Sports

23 Sep 2022
Research & Ideas

8 Strategies to Sustain Business Innovation

for tailgate redesigns—a response Honda executives and engineers hadn’t anticipated. 5. Keep it simple For McDonald and Bingham, simple practices are key to helping companies manage complexities. Chick-fil-A servers say “My pleasure!”... View Details

Keywords: by Lane Lambert

31 May 2004
Research & Ideas

How Team Leaders Show Support–or Not

Steven Kramer) and I were doing an exploratory study of daily diaries we had collected from 238 people in twenty-six teams working on creative projects in seven different companies. The diaries were in the form of answers to a brief daily... View Details

Keywords: by Martha Lagace

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