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  • 28 Apr 2023
  • Blog Post

From Harvard Business School to Spotify: Four Lessons in My Journey to Land My Dream Job

interactive experiences. My friends and MBA classmates know how passionate I am about music and this role is nothing short of a dream job for me. In reflecting on my professional journey to get to this point, I wanted to share four pieces of advice for future MBA... View Details
  • 30 May 2024
  • Research & Ideas

Racial Bias Might Be Infecting Patient Portals. Can AI Help?

others—deeming some important enough for a physician’s review while routing others to nurses instead, according to the authors. The rise of Gen AI adds urgency Learning how to assess and prioritize inquiries will become more important as health care providers View Details
Keywords: by Ben Rand; Health
  • 19 Sep 2017
  • First Look

First Look at New Research and Ideas, September 19

Gender-class differences are reflected in women’s employment beliefs and behaviors. Research integrating social class with gendered experiences in homes and workplaces deepens our understanding of the complex interplay between sources of... View Details
Keywords: Sean Silverthorne
  • 04 Apr 2011
  • HBS Case

Reinventing the National Geographic Society

TV, cable programming—but is still trying to figure out the best strategy for integrating them. Despite repeated structural changes, employees still operate in silos. In short, the National Geographic case is fertile learning ground for... View Details
Keywords: by Sean Silverthorne; Publishing
  • 05 Mar 2010
  • Working Paper Summaries

Will I Stay or Will I Go? Cooperative and Competitive Effects of Workgroup Sex and Race Composition on Turnover

Keywords: by Kathleen L. McGinn & Katherine L. Milkman
  • Research Summary

Modernization Regimes

Professor Fabbe is currently conducting fieldwork for a book project that focuses on how societies respond to crisis and how states seek to use modernization initiatives to strengthen social resilience and cohesion. Towards this end, she is researching local... View Details

  • March 2025 (Revised June 2025)
  • Case

Designing the Future of Work: Atlassian's Distributed Work Practices

By: Ashley Whillans and Gabriel Rondón Ichikawa
In early 2020, the software company Atlassian made a bold commitment: employees could work from anywhere—forever. While many tech peers reversed course on remote work, Atlassian worked to optimize their fully distributed model across 13 countries. This case follows... View Details
Keywords: Transformation; Working Conditions; Management Practices and Processes; Product Development; Organizational Culture; Business Strategy; Employees; Technology Industry
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  • June 2018
  • Case

Meridian Systems

By: Frank V. Cespedes and Michael J. Roberts
The Meridian Systems case focuses on a start-up in the restaurant point of sale (POS) systems market. In early 2018, Meridian is getting ready to roll out a POS system based on a new technology—a tablet-based, Wi-Fi-enabled POS system (the "tablet" system, or... View Details
Keywords: Business Startups; Sales; Strategy; Salesforce Management; Organizational Structure; Technological Innovation; Marketing Strategy
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  • March 2018
  • Article

In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions

By: Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost and Rom Schrift
In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge—with a particular focus on predicting customer churn.... View Details
Keywords: Customer Retention; Churn; Customer Relationship Management; Measurement and Metrics
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  • Web

Events & Presentations - Institute For Strategy And Competitiveness

care. This 2.5 day long course is offered to residents and fellows training at Massachusetts General Brigham Hospital and focuses on key topics around Primary Care, Integrated Practice Units, Outcomes Measurement, Cost Measurement,... View Details
  • Web

Globalization - Faculty & Research

practices in global organizations; cross-cultural learning and adaptation processes; the challenges of taking companies global; emerging-market companies with global potential; and international political economy and its impact on economic development. Recent... View Details
  • Web

Community | Social Enterprise | Harvard Business School

students committed to driving positive societal change. Through panels & workshops, community-building events, and collaborative projects across HBS and the broader Harvard community, we equip members with the skills and knowledge to View Details
  • Web

Curriculum - Business & Environment

Curriculum, students may choose from a number of courses that explore the integration of environmental issues and management practices or that address broader issues of sustainable markets. In their second year, students choose elective... View Details
  • 01 Sep 2023
  • Blog Post

Harvard Business School Announces 2023 Goldsmith Fellows

manager at Gavi, the Vaccine Alliance, he supported the refresh of Gavi's corporate strategy, integrating learnings from COVAX (a global response to end the COVID-19 pandemic co-led by Gavi and the WHO) into its core operations.... View Details
  • 20 Apr 2015
  • Research & Ideas

The 5 Strategy Rules of Bill Gates, Andy Grove, and Steve Jobs

integrated computer industry, and was able to specialize in creating the core component of computing—the microprocessor. And then he championed that silicon part with the famous "Intel Inside" marketing campaign. "The... View Details
Keywords: by Michael Blanding; Computer
  • 09 Oct 2012
  • First Look

First Look: October 9

maintaining the company culture, finding adequate partners to preserve the quality of the "Buy a Pair, Give a Pair" program, and devising an integrated online and offline marketing strategy that fit the brand personality.... View Details
Keywords: Sean Silverthorne
  • 26 Aug 2024
  • Blog Post

HBS Lingo 101

Harvard Law School. Together with HLS, we offer the JD/MBA which is the oldest joint degree program at Harvard. Structured to be completed in four years, the joint degree program integrates two complementary disciplines that prepare... View Details
  • 05 Jul 2023
  • News

GCC Alumni Celebrate Grand Opening of New Club Center

"passionate and committed alumni" played integral roles over the last two years to bring The House to fruition, with support and guidance from board members, local officials, and corporate sponsors. "The establishment of this new space... View Details
Keywords: Margie Kelley
  • 29 Jan 2018
  • Book

How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster

protection they needed to take technical and interpersonal risks that are integral to extreme teaming. This turns out to be important in many business organizations where extreme teaming is employed by diverse technical experts to... View Details
Keywords: by Amy C. Edmondson; Mining
  • 01 Jun 2024
  • News

Quantum Leap

“This is the first new kind of computer in 75 years,” says John Levy (MBA 1979), CEO of the quantum computing startup SEEQC. “And we’re building it on a chip!” Strolling through his company’s design and testing facility in Elmsford, New York, Levy looks less like a... View Details
Keywords: Alexander Gelfand; photographed by Chris Sorensen; quantum computing; innovation; leadership; Computer and Electronic Product Manufacturing; Manufacturing