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      • August 1992
      • Case

      Otis Pacific Asia Operations (A): National Challenges

      By: Michael Y. Yoshino
      Describes the elevator market and Otis's competitive position in four markets: Hong Kong, Malaysia, India, and Japan. The student is asked to evaluate the strategic and competitive challenges in each market, especially in light of strong Japanese competition across the... View Details
      Keywords: Marketing Strategy; Network Effects; Problems and Challenges; Global Strategy; Goals and Objectives; Service Delivery; Competitive Advantage; Competition; Technology Industry; Manufacturing Industry; India; Japan; Malaysia; Hong Kong
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      Yoshino, Michael Y. "Otis Pacific Asia Operations (A): National Challenges." Harvard Business School Case 393-009, August 1992.
      • August 1992 (Revised June 1993)
      • Case

      Euro Disney: The First 100 Days

      By: Gary W. Loveman and Leonard A. Schlesinger
      The Walt Disney Co. theme parks historically have thrived on the basis of a formula stressing excellent customer service and a magnificent physical environment. The formula has proven successful in Japan, as well as the United States. With the controversial opening of... View Details
      Keywords: Multinational Firms and Management; Service Operations; Service Delivery; Corporate Strategy; Customer Focus and Relationships; Service Industry; Entertainment and Recreation Industry; Japan; France; United States
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      Loveman, Gary W., and Leonard A. Schlesinger. "Euro Disney: The First 100 Days." Harvard Business School Case 693-013, August 1992. (Revised June 1993.)
      • May 1992 (Revised January 2000)
      • Supplement

      ABB: Accountability Times Two (A)

      By: Robert L. Simons
      Describes the complexity of setting and reconciling performance targets in a global, matrix company. The president of the Finnish industry and rail transport company has received targets from two bosses--his regional superior and his business area superior. Each has... View Details
      Keywords: Performance Expectations; Complexity; Multinational Firms and Management; Finland
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      Simons, Robert L. "ABB: Accountability Times Two (A)." Harvard Business School Supplement 192-141, May 1992. (Revised January 2000.)
      • May 1992 (Revised January 2000)
      • Supplement

      ABB: Accountability Times Two (B)

      By: Robert L. Simons
      Describes internal allocation conflicts in a complex global company structured as a matrix organization. ABB Switzerland has secured and will build an important power station project; however, internal market allocation policies dictate that this work be handled by ABB... View Details
      Keywords: Multinational Firms and Management; Conflict Management; Complexity; Sweden; Switzerland
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      Simons, Robert L. "ABB: Accountability Times Two (B)." Harvard Business School Supplement 192-142, May 1992. (Revised January 2000.)
      • May 1992 (Revised January 2000)
      • Case

      Asea Brown Boveri: The ABACUS System

      By: Robert L. Simons
      Describes the computer-based information system (ABACUS) used to monitor and control business operations in a complex, global company. Describes the technical attributes of the database system, financial reporting requirements, target setting and profit calculations on... View Details
      Keywords: Financial Reporting; Profit; Business Growth and Maturation; Analytics and Data Science; Design; Accounting Audits; Growth and Development; Globalized Firms and Management; Complexity; Technology Industry
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      Simons, Robert L. "Asea Brown Boveri: The ABACUS System." Harvard Business School Case 192-140, May 1992. (Revised January 2000.)
      • April 1992 (Revised June 1993)
      • Case

      Otis South Africa (A)

      By: Michael Beer
      Otis Worldwide CEO, George David, was frustrated with the slow pace of nonwhite advancement within Otis South Africa. After a few years of trying to elicit action from South African management, he decided to send a 28-year old U.S. employee to take over as the human... View Details
      Keywords: Business Subsidiaries; Multinational Firms and Management; Race; Operations; Business Headquarters; Performance Improvement; Human Resources; Cross-Cultural and Cross-Border Issues; Industrial Products Industry; South Africa; United States
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      Beer, Michael. "Otis South Africa (A)." Harvard Business School Case 492-049, April 1992. (Revised June 1993.)
      • 1992
      • Other Unpublished Work

      Conflict or Indifference: U.S. Multinationals in a World of Regional Trading Blocs

      By: L. T. Wells Jr.
      Keywords: Multinational Firms and Management; International Relations; United States
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      Wells, L. T., Jr. "Conflict or Indifference: U.S. Multinationals in a World of Regional Trading Blocs." OECD Development Centre Technical Papers, Organisation for Economic Co-operation and Development (OECD), Paris, March 1992.
      • February 1992 (Revised March 1993)
      • Case

      Intel Corp.--1992

      By: Kenneth A. Froot
      Intel Corp., the world's dominant designer and manufacturer of microprocessors (the "brains" of the personal computer), has accumulated a large amount of cash (net of debt). Furthermore, it expects to continue to accumulate cash at an unprecedented rate. Has the... View Details
      Keywords: Dividends; Financial Management; Competition; Multinational Firms and Management; Cash; Technological Innovation; Capital Structure; Investment Return; Equity; Financial Strategy; Corporate Finance; Semiconductor Industry; United States
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      Froot, Kenneth A. "Intel Corp.--1992." Harvard Business School Case 292-106, February 1992. (Revised March 1993.)
      • 1992
      • Chapter

      The Legacy of the Past: British Multinational Banking Strategies since the Nineteenth Century

      By: G. Jones
      Keywords: History; Multinational Firms and Management; Corporate Strategy; Banks and Banking; Banking Industry; United Kingdom
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      Jones, G. "The Legacy of the Past: British Multinational Banking Strategies since the Nineteenth Century." In Multinational Enterprises in the World Economy, edited by Peter J. Buckley and Mark Casson. Aldershot: Edward Elgar Publishing, 1992.
      • 1992
      • Book

      Transnational Management: Text, Cases and Readings in Cross Border Management

      By: Christopher A. Bartlett and Sumantra Ghoshal
      Keywords: Cross-Cultural and Cross-Border Issues
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      Bartlett, Christopher A., and Sumantra Ghoshal. Transnational Management: Text, Cases and Readings in Cross Border Management. Burr Ridge, IL: Irwin, 1992.
      • 1992
      • Article

      Public Policy and British Multinational Banks 1914-1982

      By: G. Jones
      Keywords: Business History; Multinational Firms and Management; Policy; Banks and Banking; United Kingdom
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      Jones, G. "Public Policy and British Multinational Banks 1914-1982." Business and Economic History 21 (1992): 209–218.
      • 1991
      • Book

      Global Marketing Management

      By: Robert D. Buzzell, John A. Quelch and Christopher A. Bartlett
      Keywords: Globalization; Marketing; Management
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      Buzzell, Robert D., John A. Quelch, and Christopher A. Bartlett. Global Marketing Management. 2nd ed. Reading, MA: Addison-Wesley Publishing Company, 1991.
      • November 1991 (Revised September 1993)
      • Case

      Oak Industries Inc.

      By: William A. Sahlman and Burton C. Hurlock
      Describes Bill Antle's proposed restructuring plans for Oak Industries, a company composed of nine divisions which seem to be experiencing operating difficulties. During the last ten years the company has been involved in a number of acquisitions and divestitures, as... View Details
      Keywords: Entrepreneurship; Business or Company Management; Operations; SWOT Analysis; Organizational Structure; Restructuring; Financial Management; Acquisition; Financial Markets
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      Sahlman, William A., and Burton C. Hurlock. "Oak Industries Inc." Harvard Business School Case 292-086, November 1991. (Revised September 1993.)
      • November 1991 (Revised June 1997)
      • Case

      Micom Caribe (A)

      By: David M. Upton and Joshua D. Margolis
      Describes the Puerto Rican manufacturing plant of a transnational company. The award-winning plant has dramatically improved the quality of flexibility of its operations, by taking a radical approach to manufacturing. The methods center on the use of specific... View Details
      Keywords: Business Plan; Multinational Firms and Management; Management Analysis, Tools, and Techniques; Product Launch; Production; Performance Improvement; Quality; Strategy; Manufacturing Industry
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      Upton, David M., and Joshua D. Margolis. "Micom Caribe (A)." Harvard Business School Case 692-002, November 1991. (Revised June 1997.)
      • November 1991 (Revised July 1995)
      • Case

      Body Shop International

      By: Christopher A. Bartlett
      Describes the start-up and rapid growth of a company whose founder holds strong, non-traditional beliefs about the role of the corporation and its responsibility to society. After profiling Anita Roddick as a person, the case describes the anti-mainstream approach she... View Details
      Keywords: Business Startups; Business Growth and Maturation; Leadership Style; Management Succession; Management Teams; Corporate Social Responsibility and Impact; Values and Beliefs; Global Strategy; Beauty and Cosmetics Industry
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      Bartlett, Christopher A. "Body Shop International." Harvard Business School Case 392-032, November 1991. (Revised July 1995.)
      • September 1991 (Revised January 1992)
      • Case

      Citibank (A): European Strategy

      By: Michael Y. Yoshino
      Keywords: Banks and Banking; Multinational Firms and Management; International Finance; Corporate Strategy; Banking Industry; Europe
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      Yoshino, Michael Y. "Citibank (A): European Strategy." Harvard Business School Case 392-021, September 1991. (Revised January 1992.)
      • September 1991 (Revised August 1996)
      • Case

      Procter & Gamble Co., The: Lenor Refill Package

      By: John A. Quelch
      The assistant brand manager for Lenor, Procter & Gamble Germany's fabric softener brand, was preparing a presentation on the national launch of an environmentally friendly refill package. View Details
      Keywords: Multinational Firms and Management; Environmental Sustainability; Product Launch; Brands and Branding; Consumer Products Industry; Germany; United States
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      Quelch, John A., Minette E. Drumwright, and Julie Yao. "Procter & Gamble Co., The: Lenor Refill Package." Harvard Business School Case 592-016, September 1991. (Revised August 1996.)
      • 1991
      • Chapter

      Crafting a Winning Coalition: Negotiating a Regime to Control Global Warming

      By: James K. Sebenius
      Keywords: Alliances; Negotiation; Climate Change; Success; Environmental Sustainability
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      Sebenius, James K. "Crafting a Winning Coalition: Negotiating a Regime to Control Global Warming." In Greenhouse Warming, edited by Jessica Tuchman Mathews, 69–98. Washington, D.C.: World Resources Institute, 1991.
      • Article

      Global Strategic Management: Impact on the New Frontiers of Strategy Research

      By: C. A. Bartlett and S. Ghoshal
      Keywords: Global Range; Strategy; Management; Research
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      Bartlett, C. A., and S. Ghoshal. "Global Strategic Management: Impact on the New Frontiers of Strategy Research." Strategic Management Journal 12 (Summer 1991): 5–16.
      • June 1991 (Revised June 1993)
      • Supplement

      Becton Dickinson (B1): Global Management, Update

      By: Michael Beer
      Designed to bring closure to the discussion of the (B) case. View Details
      Keywords: Globalized Firms and Management
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      Beer, Michael. "Becton Dickinson (B1): Global Management, Update." Harvard Business School Supplement 491-153, June 1991. (Revised June 1993.)
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