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  • December 2017
  • Article

Discordant vs. Harmonious Selves: The Effects of Identity Conflict and Enhancement on Sales Performance in Employee-Customer Interactions

By: Lakshmi Ramarajan, Nancy Rothbard and Steffanie Wilk
Across multiple studies, we examine how identity conflict and enhancement within people affect performance in tasks that involve interactions between people through two mechanisms: role-immersion, operationalized as intrinsic motivation, and role-taking,... View Details
Keywords: Identity; Interpersonal Communication; Sales; Performance
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  • 01 Sep 2020
  • News

Alumni and Faculty Books for September 2020

James Ellman shows how to invest wisely as climate change impacts multiple sectors across the stock market. The costs of global warming and its mitigation will have a major impact on equity market... View Details
  • 04 Dec 2008
  • Working Paper Summaries

Local Industrial Conditions and Entrepreneurship: How Much of the Spatial Distribution Can We Explain?

Keywords: by Edward L. Glaeser & William R. Kerr; Manufacturing
  • 03 Apr 2009
  • What Do You Think?

How Much Obsolescence Can Business and Society Absorb?

potential. My guess [is that] the societal effects are just as important." Ganesh Ram commented, "We laugh at the Luddites who destroyed factories in the early Nineteenth Century but the cost of obsolescence is more rapidly... View Details
Keywords: by Jim Heskett; Publishing; Journalism & News
  • 01 Jun 2017
  • News

Alumni and Faculty Books for June 2017

exceptionally favorable factors in France such as its wealth of assets, human capital, and the French brand. And the disadvantages of the system (the burdens of administration, law, View Details
  • 17 Jun 2002
  • Research & Ideas

Entrepreneurship in Asia and Foreign Direct Investment

economic consequences. One consequence is the fact that Singapore and Malaysia are extremely reliant on FDI. While this reliance has its benefits, it may also have some costs. For example, as Huang explained... View Details
Keywords: by Martha Lagace
  • January 23, 2023
  • Article

Digital Public Health Interventions at Scale: The Impact of Social Media Advertising on Beliefs and Outcomes Related to COVID Vaccines

By: Susan Athey, Kristen Grabarz, Michael Luca and Nils Wernerfelt
Public health organizations increasingly use social media advertising campaigns in pursuit of public health goals. In this paper, we evaluate the impact of about $40 million of social media advertisements that were run and experimentally tested on Facebook and... View Details
Keywords: COVID-19 Pandemic; Public Health; Vaccines; Social Media; Advertising; Power and Influence; Health Care and Treatment
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  • 01 Dec 2017
  • News

Alumni and Faculty Books for December 2017

group that first voiced skepticism, demanded accountability, and catalyzed dissent. Andrew Zimbalist is the leading researcher on the hidden costs of hosting megaevents like the Olympics View Details
  • 01 Dec 2020
  • News

Two Truths and a Lie About 5G

will see vast increases in reliability and the number of devices connected to one antenna as well as reductions in the cost of data per gigabyte, Menard says. Beyond that, fixed wireless access could enable... View Details
Keywords: Jen McFarland Flint

    Don't Just Survive - Thrive: Leading Innovations in Good Times and Bad

    Battered by contracting markets and frozen credit, many businesses today are fighting for survival. Indeed, the current global financial crisis provides a mandate for restructuring. But survival is not the end goal. In fact, cost cutting and restructuring are simply... View Details
    • 10 Mar 2021
    • News

    New Releases: Alumni and Faculty Books, Podcasts

    works. The book is available at no cost to climate outreach and education organizations. Unfettered Journey By Gary F. Bengier (MBA 1981) Chiliagon Press Unfettered Journey is the story of Joe Denkensmith,... View Details
    Keywords: Margie Kelley; Publishing Industries (except Internet); Information
    • 07 Jun 2023
    • HBS Case

    3 Ways to Gain a Competitive Advantage Now: Lessons from Amazon, Chipotle, and Facebook

    fees that other brands pay department stores and other distributors. While it doesn’t charge the premium prices of competitors, its lower costs help it maintain an advantage. Perhaps recognizing that threat,... View Details
    Keywords: by Michael Blanding
    • 08 Mar 2016
    • Research & Ideas

    Solving an Economic Mystery Surrounding Argentina and Chile

    in Latin America, Africa, and Asia. We see the interviews and the associated resources collected with them as helping to provide the resources to enable future scholars to write the business history of this... View Details
    Keywords: by Sean Silverthorne
    • February 2014
    • Article

    Developing a System to Track Meaningful Outcome Measures in Head and Neck Cancer Treatment

    By: Ronald S. Walters, Heidi W. Albright, Randal S. Weber, Thomas W. Feeley, Ehab Y. Hanna, Scott B. Cantor, Carol M. Lewis and Thomas W. Burke
    The health care industry, including consumers, providers, and payers of health care, recognize the importance of developing meaningful, patient-centered measures. This article describes our experience using an existing electronic medical record largely based on free... View Details
    Keywords: Cancer Treatment; Cancer Care In The U.S.; Outcomes Measurement; Health Care and Treatment; Measurement and Metrics; Health Industry; North and Central America
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    • Web

    Redefining Productivity in the Value Chain - Institute For Strategy And Competitiveness

    inevitably affects—and is affected by—numerous societal issues, such as natural resource and water use, health and safety, working conditions, and equal treatment in the... View Details
    • 07 Feb 2022
    • Research & Ideas

    Digital Transformation: A New Roadmap for Success

    digital-first incumbents struggle to make the necessary longer-term investments when their investors focus on shorter-term metrics, participants say. At the same time, companies must deliver value at speed. They’re cutting costs through... View Details
    Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
    • 27 Jul 2023
    • Blog Post

    Recruiting International Students is Easy and Beneficial for Employers

    the potential cost of sponsorship. But understanding the value of the candidates and the ease of the visa process allows employers to make informed decisions about opening their hiring to international... View Details
    • Web

    News Coverage - Institute For Strategy And Competitiveness

    Involved Videos Books News Coverage VBHCD in the News Finding Value in the Cost of BPH Care MEDPAGE TODAY Charles Bankhead (March 2015) Fast-Track Process Cuts Time in PACU and Saves Money ANESTHESIOLOGY... View Details
    • 16 May 2017
    • First Look

    First Look at New Ideas and Research, May 16

    rapidly in importance. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=52634 The Consequences of Mandatory Corporate Sustainability Reporting By: Ioannou, Ioannis, and George Serafeim... View Details
    Keywords: Re: Multiple Faculty
    • Web

    VBHCD Initiative - Institute For Strategy And Competitiveness

    Business School professors Michael Porter and Robert Kaplan, engages with leading health care providers in the U.S. and around the world to measure and manage patient-level... View Details