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Show Results For
- All HBS Web
(4,881)
- People (15)
- News (1,206)
- Research (1,967)
- Events (27)
- Multimedia (67)
- Faculty Publications (1,060)
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- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
Anxiety Through Access to Human ContactThis study finds that customer anxiety during self-service transactions can reduce customers’ trust in the service provider. Operational design choices may help. Calculators for Women: When Identity... View Details
- 05 Jul 2006
- Research & Ideas
Reinventing the Dowdy Savings Bond
being described is the savings bond program." Unfortunately, recent changes to the program have made it a less attractive, less accessible product for LMI families. In January 2003, for example, the Department of the Treasury... View Details
- 05 Aug 2002
- Research & Ideas
Are Consumers the Cure for Broken Health Insurance?
similar ways for a limited array of traditional services, and last for only one year. In essence, managed care comes in just two flavors: plans that place constraints on access to physicians and hospitals for a lower price, and plans that... View Details
Keywords: by Regina E. Herzlinger
- 26 Oct 2010
- First Look
First Look: October 26, 2010
surrounding leaders and leadership). Rather, the course is designed to give students actual access to being a leader and the effective exercise of leadership. Our promise to the students is that if they honor their word to fulfill the... View Details
Keywords: Sean Silverthorne
- 22 May 2020
- In Practice
Post-COVID Health Care: More Screens, Less Red Tape?
improvisation to viable ways of operating that can function indefinitely. Neither management scholars nor health care providers have access to an off-the-shelf solution for how to do this. But through a collaborative approach, we may be... View Details
Keywords: by Danielle Kost
- 06 Aug 2018
- Research & Ideas
Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels
automatic transmission of a car or a complex computer chip than what we used even a few years ago. You don’t need a generation of experience anymore; design and production are getting democratized and more accessible through the... View Details
- 07 Apr 2015
- First Look
First Look: April 7
Digital Platform: A Playbook for Strategists By: Edelman, Benjamin G. Abstract—The ubiquity of Internet access has caused a sharp rise in the number of businesses offering platforms that connect users for communication or commerce.... View Details
Keywords: Sean Silverthorne
- 03 Apr 2006
- Research & Ideas
The Competitive Advantage of Global Finance
Chemical's expansion in Argentina and its performance subsequent to the devaluation demonstrates how multinational firms can access worldwide product markets and capital markets when local firms are most disadvantaged, as described in... View Details
- 13 Aug 2024
- Op-Ed
Can AI Save Physicians from Burnout?
want to follow suit. “AI automations of clinical documentation offer significant benefits for physician productivity and well-being.” Critics of the push from volume to value often argue that reducing the emphasis on patient volume may impact View Details
- 21 Aug 2006
- Research & Ideas
How Europe Wrote the Rules of Global Finance
rather than money recipient? A: The vast majority of capital flows not from rich to poor countries, but rather among the rich countries of the EU and OECD. With a few exceptions, China, India, and Brazil among them, most developing countries have little View Details
Keywords: by Ann Cullen
- 16 Jul 2014
- HBS Case
Marketing Obamacare
the others tallied up levels of enrollment far above the national average. How did they do it? Quelch looked at one of those success stories—Connecticut—for clues. In a new Harvard Business School case co-written with researcher Michael Norris, View Details
- 16 Dec 2013
- HBS Case
D’O: Making a Michelin-Starred Restaurant Affordable
the philosophy of "POP cuisine," which aims for accessibility to a broad audience, in terms of both taste and cost. He maintains that he keeps food costs down and flavors bright simply by buying ingredients only when they are in... View Details
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
week for it to clear will be equally unfathomable. Technology is transforming the banking industry so rapidly that anything less than around-the-clock electronic access to bank accounts seems unthinkable. While predictions vary widely as... View Details
Keywords: by Susan Young
- 20 Mar 2019
- Research & Ideas
Gender-Diverse Companies Thrive Only Where Diversity is Embraced
Do gender-diverse companies make more money than businesses run primarily by men? If research says they perform better, that could bolster the argument that women should have more access to top positions in organizations. But previous... View Details
Keywords: by Sean Silverthorne
- 10 Sep 2024
- Research & Ideas
What Happens When Business Owners Turn to ChatBots for Advice
AI’s capabilities to help solve business problems, particularly in parts of the world with fewer resources and less access to technology. “The fact that generative AI was a little over a year old, and we could use it to advise several... View Details
Keywords: by Ben Rand
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
consumer." The Personal Book software program is one tool that helps Nordstrom's sales staff do this. In it, they can record personal information about their customers, including size and color preferences, birthdays and anniversaries, and other information that... View Details
- 10 Apr 2006
- Research & Ideas
Lessons from the Browser Wars
simplified access to the online world, transforming the Internet from a communications vehicle for academics into a mass consumer phenomenon. At the same time, the growing usefulness of the Internet drove sales of personal computers off... View Details
- 06 Oct 2015
- First Look
October 6, 2015
with a discussion of task shifting’s potential to improve access to affordable tertiary care in resource-constrained settings. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49780 Integrated Reporting for a Re-Imagined... View Details
Keywords: Sean Silverthorne
- 26 Mar 2012
- Research & Ideas
What Neuroscience Tells Us About Consumer Desire
or even how much they will pay for an item. But they aren't very good at accessing where that value comes from, or how and when it is influenced by factors like store displays or brands.” Most humans are a little more complicated than... View Details
- 12 Jun 2006
- Research & Ideas
The Promise of Channel Stewardship
companies that have tried to improve their go-to-market strategies, we have learned that almost everyone agrees it is difficult to effect significant change in distribution channels. Even though technology has made access to customers... View Details