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      • Faculty Publications  (209)

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      • August 2002 (Revised February 2005)
      • Case

      Gillette Company (C): Strategies for Change

      By: Rosabeth M. Kanter and James Weber
      Examines the strategic change agenda set by a new CEO as the initial priorities in the turnaround of this leading global consumer products company. View Details
      Keywords: Business History; Global Strategy; Competitive Advantage; Competitive Strategy; Leading Change; Change Management; Retail Industry
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      Kanter, Rosabeth M., and James Weber. "Gillette Company (C): Strategies for Change." Harvard Business School Case 303-034, August 2002. (Revised February 2005.)
      • August 2002 (Revised February 2005)
      • Case

      Gillette Company (D): Implementing Change

      By: Rosabeth M. Kanter
      How a strategic change agenda is implemented depends on leaders below the top in every function and geographic region translating the agenda into actions. But those actions do not always unfold as planned. This case examines the first 16 months of a turnaround from the... View Details
      Keywords: Business History; Competitive Strategy; Strategic Planning; Change Management; Organizational Design; Organizational Culture; Organizational Change and Adaptation; Behavior; Leading Change; Retail Industry
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      Kanter, Rosabeth M. "Gillette Company (D): Implementing Change." Harvard Business School Case 303-035, August 2002. (Revised February 2005.)
      • September 2001 (Revised August 2004)
      • Case

      Rapid Rewards at Southwest Airlines

      By: Frances X. Frei and Corey B. Hajim
      Southwest Airlines is well known as the low-fare airline that has achieved ongoing financial success in one of the most financially troubled industries in the United States. Told from the perspectives of two Southwest customers--a frequent flier and a more typical... View Details
      Keywords: Customer Relationship Management; Air Transportation; Service Operations; Service Delivery; Air Transportation Industry
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      Frei, Frances X., and Corey B. Hajim. "Rapid Rewards at Southwest Airlines." Harvard Business School Case 602-065, September 2001. (Revised August 2004.)
      • March 2001 (Revised April 2001)
      • Case

      MiCRUS: Activity-Based Management for Business Turnaround

      By: Robert S. Kaplan, Jonathan B. Schiff and Stanley Abraham
      MiCRUS is a new company, spun off from IBM as a joint venture between IBM and Cirrus Logic to produce semiconductor wafers at world-class costs for its two parent companies. The senior management team needs to overcome the bureaucratic, internally focused culture that... View Details
      Keywords: Activity Based Costing and Management; Cost Management; Semiconductor Industry
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      Kaplan, Robert S., Jonathan B. Schiff, and Stanley Abraham. "MiCRUS: Activity-Based Management for Business Turnaround." Harvard Business School Case 101-070, March 2001. (Revised April 2001.)
      • January 2001
      • Teaching Note

      IBM Corporation Turnaround TN

      By: Richard L. Nolan
      Teaching Note for (9-600-098). View Details
      Keywords: Computer Industry; Information Technology Industry
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      Nolan, Richard L. "IBM Corporation Turnaround TN." Harvard Business School Teaching Note 301-073, January 2001.
      • September 2000 (Revised May 2001)
      • Case

      Gucci Group N.V. (A)

      By: David B. Yoffie and Mary Kwak
      Examines the turnaround of Gucci and its transition from a single brand to a multi-brand company. A rewritten version of an earlier case. View Details
      Keywords: Growth and Development Strategy; Management Practices and Processes; Competitive Strategy; Competitive Advantage; Corporate Strategy; Diversification; Expansion; Apparel and Accessories Industry
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      Yoffie, David B., and Mary Kwak. "Gucci Group N.V. (A)." Harvard Business School Case 701-037, September 2000. (Revised May 2001.)
      • March 2000 (Revised November 2000)
      • Case

      IBM Corporation Turnaround

      By: Robert D. Austin and Richard L. Nolan
      Describes the details of IBM's dramatic corporate turnaround in the early 1990s led by CEO Louis V. Gerstner. Accounts of events are from interviews with IBM executives. Covers the factors that led to the company's decline and actions taken to recover. View Details
      Keywords: Transformation; Restructuring; Management Teams; Management Practices and Processes; Leading Change; Organizational Change and Adaptation; Computer Industry; Information Technology Industry
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      Austin, Robert D., and Richard L. Nolan. "IBM Corporation Turnaround." Harvard Business School Case 600-098, March 2000. (Revised November 2000.)
      • January 2000 (Revised May 2007)
      • Case

      Dressen

      By: Thomas R. Piper and Jeremy Cott
      Divisional management must decide whether to support a leveraged buyout by a private equity group and, if so, what percent of ownership should go to the various partners involved. The appropriateness of the financing structure and the value of the equity depend on the... View Details
      Keywords: Leveraged Buyouts; Capital Structure; Valuation; Ownership Stake; Forecasting and Prediction
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      Piper, Thomas R., and Jeremy Cott. "Dressen." Harvard Business School Case 200-041, January 2000. (Revised May 2007.)
      • October 1999
      • Case

      CIBC Corporate and Investment Banking (C): 1997-1999

      By: Joseph L. Bower and Michael Raynor
      By 1997 the turnaround of CIBC's troubled investment bank, Wood Gundy, and its integration with corporate banking activities was complete. Marketplace results were encouraging, but scuttled mergers and tumultuous succession issues made the future uncertain. View Details
      Keywords: Integration; Investment Banking; Success; Risk and Uncertainty; Management Succession; Mergers and Acquisitions; Financial Services Industry
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      Bower, Joseph L., and Michael Raynor. "CIBC Corporate and Investment Banking (C): 1997-1999." Harvard Business School Case 300-043, October 1999.
      • August 1999 (Revised October 1999)
      • Case

      RCA Records: The Digital Revolution

      By: Jeffrey F. Rayport, Carin-Isabel Knoop and Cate Reavis
      In 1995, Bertelsmann-owned RCA Records was considered a "tired and old" record label. By 1999, the company represented a number of the "hottest" acts in the music industry. Nevertheless, the company's position (as well as that of the entire music industry) was under... View Details
      Keywords: Brands and Branding; Business Model; Competition; Corporate Strategy; Internet and the Web; Change Management; Marketing Strategy; Music Industry; Entertainment and Recreation Industry; United States
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      Rayport, Jeffrey F., Carin-Isabel Knoop, and Cate Reavis. "RCA Records: The Digital Revolution." Harvard Business School Case 800-014, August 1999. (Revised October 1999.)
      • April 1999 (Revised December 2003)
      • Case

      Al Dunlap at Sunbeam

      By: Brian J. Hall, Rakesh Khurana and Carleen Madigan
      Al Dunlap was one of the best-known corporate turnaround artists of the 1990s. In 1996, he was hired at Sunbeam to effect a restructuring, but was fired almost two years later when the company's financial performance and stock price began to decline. Many of the... View Details
      Keywords: Business and Shareholder Relations; Business and Stakeholder Relations; Restructuring; Stock Shares; Performance Evaluation; Leadership Style; Resignation and Termination; Motivation and Incentives; Executive Compensation; Outcome or Result; Consumer Products Industry; United States
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      Hall, Brian J., Rakesh Khurana, and Carleen Madigan. "Al Dunlap at Sunbeam." Harvard Business School Case 899-218, April 1999. (Revised December 2003.)
      • December 1998 (Revised October 2007)
      • Case

      Tele-Communications, Inc.: Accelerating Digital Deployment

      By: Thomas R. Eisenmann
      The top management team at Tele-Communications, Inc. (TCI), the largest U.S. cable company, conceived and implemented a dramatic operational turnaround and a radical new technology strategy over an 18-month period beginning in late 1996. View Details
      Keywords: Technological Innovation; Value Creation; Operations; Information Management; Business Strategy; Information Technology Industry; Telecommunications Industry; United States
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      Eisenmann, Thomas R. "Tele-Communications, Inc.: Accelerating Digital Deployment." Harvard Business School Case 899-141, December 1998. (Revised October 2007.)
      • Article

      Business Leadership Lessons from the Cleveland Turnaround

      By: J. E. Austin
      Keywords: Leadership
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      Austin, J. E. "Business Leadership Lessons from the Cleveland Turnaround." California Management Review 41, no. 1 (Fall 1998): 86–106.
      • September 1998 (Revised July 1999)
      • Case

      Integral Capital Partners

      By: Andre F. Perold and Markus Mullarkey
      Integral Capital Partners is a small firm with a very distinctive approach to investing in high-technology stocks. The firm invests privately in small start-ups as well as in publicly traded companies, and it develops important financial and advisory relationships with... View Details
      Keywords: Technology; Value Creation; Venture Capital; Asset Management; Partners and Partnerships; Public Sector; Private Sector; Business Startups; Corporate Finance; Financial Services Industry
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      Perold, Andre F., and Markus Mullarkey. "Integral Capital Partners." Harvard Business School Case 299-019, September 1998. (Revised July 1999.)
      • September 1998 (Revised December 1998)
      • Case

      Infinity Carpets, Inc.

      By: Ronald W. Moore and Thomas R. Piper
      A turnaround expert must determine whether a firm in distress is worth more as a going concern than its liquidation value. If so, the finances of the firm must be restructured in a way consistent with the bargaining power of the holders of the various securities. The... View Details
      Keywords: Restructuring; Borrowing and Debt; Financial Liquidity; Crisis Management; Value; Apparel and Accessories Industry
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      Moore, Ronald W., and Thomas R. Piper. "Infinity Carpets, Inc." Harvard Business School Case 299-014, September 1998. (Revised December 1998.)
      • March 1998 (Revised November 2004)
      • Case

      FAG Kugelfischer-A German Restructuring

      By: Stuart C. Gilson
      A large German manufacturer of ball bearings and precision machinery experiences severe financial difficulty brought on by poor management practices, an ill-conceived acquisition of a former East German ball-bearings company, and an industry recession. The company... View Details
      Keywords: Accounting; Acquisition; Restructuring; Economic Slowdown and Stagnation; Machinery and Machining; Policy; Resignation and Termination; Management Practices and Processes; Performance Evaluation; Business and Shareholder Relations; Business and Stakeholder Relations; Europe; Germany; United States
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      Gilson, Stuart C. "FAG Kugelfischer-A German Restructuring." Harvard Business School Case 298-046, March 1998. (Revised November 2004.)
      • November 1997
      • Case

      Case Corporation

      By: Ray A. Goldberg and Tom Clay
      A successful turnaround global farm machinery company is attempting to redefine its role in the global food system and develop a strategic plan for the company. View Details
      Keywords: Change; Machinery and Machining; Global Strategy; Growth and Development; Strategic Planning; Agriculture and Agribusiness Industry
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      Goldberg, Ray A., and Tom Clay. "Case Corporation." Harvard Business School Case 598-046, November 1997.
      • 1997
      • Working Paper

      Social Enterprise Series No.4: Business Leadership Lessons from the Cleveland Turnaround

      By: James E. Austin
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      Austin, James E. "Social Enterprise Series No.4: Business Leadership Lessons from the Cleveland Turnaround." Harvard Business School Working Paper, No. 98-022, September 1997.
      • April 1997
      • Article

      Turnaround Time and Bottlenecks in Market Clearing: Decentralized Matching in he Market for Clinical Psychologists

      By: A. E. Roth and X. Xing
      Keywords: Markets; Health
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      Roth, A. E., and X. Xing. "Turnaround Time and Bottlenecks in Market Clearing: Decentralized Matching in he Market for Clinical Psychologists." Journal of Political Economy 105 (April 1997): 284–329.
      • February 1997 (Revised December 2012)
      • Case

      Jim Sharpe: Extrusion Technology, Inc. (A)

      By: H. Kent Bowen and Barbara Feinberg
      Jim Sharpe, 11 years after receiving his MBA from Harvard and working for others, has finally become his own boss and 100% owner of manufacturer of aluminum extrusions. After 10 months of an unfunded search, he acquires the business in an LBO and prepares to face his... View Details
      Keywords: Acquisitions; Search Funds; Entrepreneurial Management; Entrepreneurs; Turnarounds; Bank Loan; Manufacturing; Metals Processing; Entrepreneurial Finance; Leveraged Buyouts; Labor Unions; Entrepreneurship; Financing and Loans; Crisis Management; Management Skills; Experience and Expertise; Borrowing and Debt; Manufacturing Industry
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      Bowen, H. Kent, and Barbara Feinberg. "Jim Sharpe: Extrusion Technology, Inc. (A)." Harvard Business School Case 697-078, February 1997. (Revised December 2012.)
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