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Show Results For
- All HBS Web
(1,612)
- People (12)
- News (723)
- Research (489)
- Events (3)
- Multimedia (32)
- Faculty Publications (279)
- 20 Nov 2014
- Blog Post
An update from the Hospitality Club
Our office had the chance to sit down with the HBS student Hospitality Club COO, Keaw Poopichapong. Here’s what she had to say: As a club officer for The Hospitality and Travel Club, what are you most excited for? We are really excited... View Details
- 10 Mar 2011
- News
Warren Adams: Searching for profits and saving Patagonia
- 29 Apr 2021
- News
Why Virtual Away Days May Be Here to Stay
- 09 May 2016
- Video
Who Owns Space?
- 29 May 2013
- Blog Post
“A place to grow personally and professionally.” - Yolanda Anton
Every individual is a prism with many faces. This is why, when HBS requested a short introduction of me, my mind went blank. Who should I talk about? Should I talk about the certified project manager who led teams up to 10 people facing multicultural challenges? Or... View Details
- 29 May 2013
- Blog Post
Gaining Career Traction
the holiday break, but also the excitement of FIELD II Immersion! I personally am traveling to Accra, Ghana, and couldn’t be more excited. I’ve never been to Africa before, so I’m excited to not only experience a new country, but an... View Details
Keywords: Nonprofit / Government
- 21 Sep 2023
- Blog Post
Hands-on Learning About Global Markets
The challenge posed to students in HBS’s FIELD Global Immersion (FGI) course sounds a bit like a premise for reality TV: Travel to unfamiliar markets where you might not speak the language, work in teams with students you might not know,... View Details
- September 2011
- Article
The Labor Illusion: How Operational Transparency Increases Perceived Value
By: Ryan W. Buell and Michael I. Norton
A ubiquitous feature of even the fastest self-service technology transactions is the wait. Conventional wisdom and operations theory suggests that the longer people wait, the less satisfied they become; we demonstrate that due to what we term the labor illusion, when... View Details
Keywords: Internet and the Web; Perception; Valuation; Service Delivery; Consumer Behavior; Performance Effectiveness; Customer Satisfaction; Service Industry
Buell, Ryan W., and Michael I. Norton. "The Labor Illusion: How Operational Transparency Increases Perceived Value." Management Science 57, no. 9 (September 2011): 1564–1579.
- 16 Feb 2010
- News
NFL Players Hone Their Skills at Harvard Business School
- March 2024
- Case
ixigo
By: Ranjay Gulati and Rachna Tahilyani
Ixigo is India’s second-largest online travel aggregator (OTA) and the market leader among private train OTAs. It has overcome numerous near-death crises to emerge as a customer-centric, profitable firm. It aspires to become the leading OTA in the next billion Internet... View Details
- July 2009 (Revised August 2011)
- Case
What Happened at Citigroup? (A)
By: Clayton S. Rose and Aldo Sesia
What went wrong at Citigroup? In 1998, the Travelers Group and Citicorp merged to create Citigroup Inc., considered the first true global "financial supermarket" and a business model to be envied, feared, and emulated. By year-end 2006 the firm had a market... View Details
Keywords: Mergers and Acquisitions; Business Model; Decision Choices and Conditions; Globalized Firms and Management; Leadership; Risk Management; Failure; Financial Services Industry
Rose, Clayton S., and Aldo Sesia. "What Happened at Citigroup? (A)." Harvard Business School Case 310-004, July 2009. (Revised August 2011.)
- 18 May 2022
- News
Opinion: Want to Keep Your Employees Happy? Offer These 5 Things
- 14 Feb 2018
- Blog Post
HBS Partner Feature: Love Doesn’t Need a Zip Code
We caught up with Frances to learn about their story and the distance they’ve traveled to support each other’s dreams. When you know, you just know. Jeremy and I met at Tufts University in Boston, MA as undergraduates about three months... View Details
- 15 Jul 2019
- Blog Post
Exploring the World of Electric Adventure Vehicles
As a former consultant at EY-Parthenon, part of Chicago native and Northwestern University graduate Tayler Danziger’s (MBA 2020) job included travelling all over the U.S. and Europe, advising clients on growth strategy. Little did she... View Details
- 11 Jan 2023
- News
MBA Students Explore Capitalism in Italy
- 28 Jan 2014
- News
Harvard Study Suggests Racial Bias In Airbnb Rentals
- 03 Dec 2016
- News
Help Wanted: More Jobs for America
- May 1993 (Revised July 1995)
- Case
Air Miles
By: John A. Quelch
The chairman and CEO of a U.K.-based frequent buyer travel award program is planning on launching in North America. Management must determine the marketing strategy to be used, specifically how the U.K. program should be altered, whether the U.S. and Canadian markets... View Details
Keywords: Marketing Strategy; Service Delivery; Market Entry and Exit; Adaptation; Product Launch; Service Industry; Canada; United Kingdom; United States
Quelch, John A. "Air Miles." Harvard Business School Case 593-102, May 1993. (Revised July 1995.)