Filter Results:
(6,411)
Show Results For
- All HBS Web
(11,987)
- People (51)
- News (3,414)
- Research (6,411)
- Events (24)
- Multimedia (86)
- Faculty Publications (4,961)
Show Results For
- All HBS Web
(11,987)
- People (51)
- News (3,414)
- Research (6,411)
- Events (24)
- Multimedia (86)
- Faculty Publications (4,961)
Sort by
- April 2008 (Revised October 2008)
- Supplement
TD Canada Trust (C): Translating the Service Model to Service Operations
By: Dennis Campbell and Brent Kazan
Campbell, Dennis, and Brent Kazan. "TD Canada Trust (C): Translating the Service Model to Service Operations." Harvard Business School Supplement 108-055, April 2008. (Revised October 2008.)
- 1992
- Other Teaching and Training Material
Achieving Breakthrough Service Teleseminar
- April 2001
- Teaching Note
Weather Services Corporation TN
By: Jeffrey F. Rayport, Goutam Challagalla and William A. Sahlman
- August 1995
- Teaching Note
IBM After-Sales Service TN
Teaching Note for (9-693-001). View Details
Keywords: Computer Industry
- February 1988
- Case
General Electric: Customer Service
Keywords: Customer Focus and Relationships
Cespedes, Frank V. "General Electric: Customer Service." Harvard Business School Case 588-059, February 1988.
- July 2007 (Revised October 2007)
- Teaching Note
PayPal Merchant Services (TN)
- December 1986 (Revised November 1988)
- Background Note
Note on Psychiatric Services
Keywords: Medical Specialties
Herzlinger, Regina E. "Note on Psychiatric Services." Harvard Business School Background Note 187-087, December 1986. (Revised November 1988.)
- October 1977 (Revised September 1983)
- Case
Colonial Food Services Co.
By: Michael Beer and James G. Clawson
The first case in a four-part case series which outlines the events leading up to a performance appraisal interview. Describes the background of the company. View Details
Beer, Michael, and James G. Clawson. "Colonial Food Services Co." Harvard Business School Case 478-005, October 1977. (Revised September 1983.)
- March 1991 (Revised August 1993)
- Case
ISS--International Service System A/S
Montgomery, Cynthia A. "ISS--International Service System A/S." Harvard Business School Case 391-093, March 1991. (Revised August 1993.)
- May 1984 (Revised May 1988)
- Background Note
Retail Financial Services Industry--1984
Ghemawat, Pankaj. "Retail Financial Services Industry--1984." Harvard Business School Background Note 384-246, May 1984. (Revised May 1988.)
- January 2004
- Teaching Note
Mellon Investor Services (TN)
By: Thomas J. DeLong and Jaan Margus Elias
Teaching Note to (9-402-036). View Details
- April 2002
- Teaching Note
Massachusetts Financial Services TN
By: Jason R. Barro and Brian J. Hall
Teaching Note for (9-902-132). View Details
- January 1995
- Teaching Note
Laidlaw Environmental Services TN
- April 1985 (Revised September 1985)
- Case
Compass Computer Services (B)
Vitale, Michael R. "Compass Computer Services (B)." Harvard Business School Case 185-105, April 1985. (Revised September 1985.)
- October 1995 (Revised February 1997)
- Teaching Note
IDS Financial Services (condensed)
By: John A. Deighton
Teaching Note for (9-596-045). View Details
- July 1983
- Supplement
United Health Services (B)
Vitale, Michael R. "United Health Services (B)." Harvard Business School Supplement 184-013, July 1983.
- April 1993
- Supplement
Prodigy Services Company (C)
By: Lynn S. Paine
Describes the organizational aftermath. View Details
Keywords: Information Technology Industry
Paine, Lynn S. "Prodigy Services Company (C)." Harvard Business School Supplement 393-128, April 1993.
- March 2005 (Revised June 2006)
- Case
Sun Microsystems, Inc.: Web Services Strategy
By: Thomas R. Eisenmann and Fernando Suarez
Microsoft and IBM have excluded Sun Microsystems from the board of the Web Services Interoperability Organization (WS-I), an industry consortium that will shape the evolution of Web services standards. Sun managers must decide whether to join WS-I as a contributing... View Details
Keywords: Information Technology; Standards; Corporate Governance; Power and Influence; Web Services Industry; Web Services Industry
Eisenmann, Thomas R., and Fernando Suarez. "Sun Microsystems, Inc.: Web Services Strategy." Harvard Business School Case 805-095, March 2005. (Revised June 2006.)