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  • All HBS Web  (791)
    • News  (182)
    • Research  (514)
    • Events  (2)
    • Multimedia  (2)
  • Faculty Publications  (112)

Show Results For

  • All HBS Web  (791)
    • News  (182)
    • Research  (514)
    • Events  (2)
    • Multimedia  (2)
  • Faculty Publications  (112)
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  • 14 Feb 2023
  • HBS Case

Is Sweden Still 'Sweden'? A Liberal Utopia Grapples with an Identity Crisis

to expand its political platform, linking the migrants to a rising crime rate and other ills. “It’s a problem that’s playing out not just in Europe, but in the US as well,” Spar says of rising immigration... View Details
Keywords: by Lane Lambert
  • 16 Oct 2018
  • First Look

New Research and Ideas, October 16, 2018

strong complementarity, but it can arise for other reasons as well. Transaction cost economics and property rights theory advise that strong complements should be placed under unified governance, for example, through common ownership.... View Details
Keywords: Dina Gerdeman
  • 01 Sep 2015
  • First Look

First Look -- September 1, 2015

markets in the three areas discussed above in the context of Private Politics, Public Politics or Integrated Political Strategy. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49464 2015 Quarterly Journal of Political Science Aid and the View Details
Keywords: Sean Silverthorne
  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
Citation
Related
Gulati, Ranjay. "Creating Superior Customer Value in a Connected World." In Business Network Transformation: Strategies to Reconfigure Your Business Relationships for Competitive Advantage, edited by Jeffrey Word. Jossey-Bass, 2009.
  • 09 Dec 2002
  • Research & Ideas

Unilever—A Case Study

significant influences appear to be market share position—in general, as a foreign owned firm's market share rose, the gap between its return on assets and those for United States—owned companies decreased—and age of the affiliate, with the return on assets of foreign... View Details
Keywords: by Geoffrey Jones; Consumer Products; Entertainment & Recreation; Food & Beverage; Manufacturing; Retail
  • 07 Feb 2022
  • Research & Ideas

Digital Transformation: A New Roadmap for Success

end-to-end customer experiences in an unforgiving dynamic economy. As one executive put it, in a hyperconnected world, competitors can "pop up from anywhere and everywhere." With rising expectations of customers and other stakeholders, no... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • 27 Jun 2017
  • First Look

First Look at New Research and Ideas, June 27

drive up the cost of capital and curb investment. This paper evaluates the effects of capital controls on firm-level stock returns and real investment using data from Brazil. On average, there is a statistically significant drop in... View Details
Keywords: Sean Silverthorne
  • 03 Jan 2017
  • First Look

January 3, 2017

broadly available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52046 October 2016 Business History Review The Rise of Synthetic Colors in the American Food Industry, 1870–1940 By: Hisano, Ai Abstract—This article... View Details
Keywords: Carmen Nobel
  • 01 Jun 2023
  • HBS Case

A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

have been very difficult for Larry to even get a foot in the corporate door, let alone rise to the top,” Gino says. “Back then, there was a lot of stigma around people who have criminal records—and that stigma still exists today.” While a... View Details
Keywords: by Dina Gerdeman; Apparel & Accessories
  • 19 Jul 2016
  • First Look

July 19, 2016

in press Journal of Systems and Software Technical Debt and System Architecture: The Impact of Coupling on Defect-related Activity By: MacCormack, Alan, and Daniel J. Sturtevant Abstract—Technical debt is created when design decisions that are expedient in the... View Details
Keywords: Sean Silverthorne
  • 30 Sep 2008
  • First Look

First Look: September 30, 2008

assumptions. The first is that people are more altruistic towards individuals that agree with them and the second is that people's well-being rises when other people share their personal opinions. The act of voting is then a source of... View Details
Keywords: Martha Lagace
  • 18 Dec 2018
  • First Look

New Research and Ideas, December 18, 2018

Value Accounting at Berkshire Hathaway, Inc.” students will evaluate the impact of a new rule related to the fair value accounting as it pertains to Berkshire Hathaway and Alphabet. Students will debate the topic of relevance and reliability in fair value accounting as... View Details
Keywords: Dina Gerdeman
  • 30 Jan 2018
  • First Look

January 30, 2018

challenging the modern supermarkets. Since its founding in 1995, BIM has adhered to a business model based on a relentless focus on costs and operational efficiency, built on private labels and an unswerving limit on SKUs. Unprecedented... View Details
Keywords: Sean Silverthorne
  • 21 Feb 2012
  • First Look

First Look: Feb. 21

  PublicationsThe Rise of the Modern Firm Authors:Geoffrey Jones and Walter A. Friedman, eds. Publication:Northampton, Mass: Edward Elgar Publishing, Inc., 2012 This authoritative volume focuses on the rise... View Details
Keywords: Sean Silverthorne
  • 17 Jan 2018
  • Research & Ideas

If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer

to huge differences in the cost of living. Corporate culture creates large impact In addition to providing a clearer explanation of pay disparity effects, the study also spotlights the importance of corporate culture in creating value for... View Details
Keywords: by Dina Gerdeman
  • 04 Apr 2023
  • Book

Two Centuries of Business Leaders Who Took a Stand on Social Issues

While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details
Keywords: by Lane Lambert; Consumer Products; Fashion; Retail; Green Technology
  • 24 Nov 2009
  • First Look

First Look: Nov. 24

trends in cost behavior. First, when revenues are growing, "indirect" costs related to sales, distribution, marketing, personnel, technology, and occupancy are far from fixed in this industry. In... View Details
Keywords: Martha Lagace
  • 16 Feb 2023
  • HBS Case

ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?

The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could... View Details
Keywords: by Lane Lambert; Financial Services
  • 11 Jan 2021
  • Research & Ideas

Is A/B Testing Effective? Evidence from 35,000 Startups

including design thinking and lean startup approaches, that have given rise to some of the world’s biggest technology companies. But does the Silicon Valley mantra “fail fast, fail often,” which encourages early testing of new ideas and... View Details
Keywords: by Kristen Senz
  • 07 Apr 2023
  • Research & Ideas

When Celebrity ‘Crypto-Influencers’ Rake in Cash, Investors Lose Big

activity." Among the 58 percent of influencers in the sample who described themselves as crypto “experts,” “analysts,” or “educators” in their Twitter profiles, the results were more pronounced. The advice of these influencers cost... View Details
Keywords: by Kristen Senz
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