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  • 22 May 2014
  • News

New Highmark CEO Pushes to Put Patients First

Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services
  • 02 Aug 2004
  • Research & Ideas

Health Care Research and Prospects

clinical technologies, are good for the patient take off. But this shows, from an organizational side, that these are complex organizations that have their own biases. Rob's been doing more work looking at the issue of focus in health... View Details
Keywords: by Wendy Guild Swearingen; Health
  • Article

Time-Driven Activity-Based Costing in Breast Cancer Care Delivery

By: Navraj S. Nagra, Elena Tsangaris, Jessica Means, Michael J. Hassett, Laura S. Dominici, Jennifer R. Bellon, Justin Broyles, Robert S. Kaplan, Thomas W. Feeley and Andrea L. Pusic
We used time-driven activity-based costing (TDABC) to calculate the complete cost of breast cancer care—initial treatment planning, chemotherapy, radiation therapy, surgical resection and reconstruction, and ancillary services (psychosocial oncology, physical therapy.... View Details
Keywords: Healthcare; Time-Driven Activity-Based Costing; Health Care and Treatment; Cost
Related
  • 29 Jun 2015
  • HBS Case

Consumer-centered Health Care Depends on Accessible Medical Records

Your patient health care data is most likely scattered throughout the medical universe, in everything from notes scribbled by various doctors to test results resting in far-flung computer systems. So when... View Details
Keywords: by Dina Gerdeman; Health; Technology
  • 15 Nov 2004
  • Research & Ideas

Solving the Health Care Conundrum

seek the best health care value regardless of location. (Some consumers will continue to choose local care because of greater convenience even if the quality is not as good.) Value-based competition will be... View Details
Keywords: by Michael E. Porter; Health
  • May 15, 2012
  • Article

Ensuring Quality Cancer Care: A Follow-Up Review of the Institute of Medicine’s 10 Recommendations for Improving the Quality of Cancer Care in America

By: Tracy E. Spinks, Heidi W. Albright, Thomas W. Feeley, Ron Walters, Thomas W. Burke, Thomas Aloia, Eduardo Bruera, Aman Buzdar, Lewis Foxhall, David Hui, Barbara Summers, Alma Rodriguez, Raymond DuBois and Kenneth I. Shine
Responding to growing concerns regarding the safety, quality, and efficacy of cancer care in the United States, the Institute of Medicine (IOM) of the National Academy of Sciences commissioned a comprehensive review of cancer care delivery in the US health care system... View Details
Keywords: Cancer; Quality; Cancer Care In The U.S.; Quality Improvement; Health Care and Treatment; Health Industry; North and Central America
Related
  • Article

A Megastudy of Text-Based Nudges Encouraging Patients to Get Vaccinated at an Upcoming Doctor's Appointment

By: Katherine L. Milkman, Mitesh S. Patel, Linnea Gandhi, Heather N. Graci, Dena M. Gromet, Hung Ho, Joseph S. Kay, Timothy W. Lee, Modupe Akinola, John Beshears, Jonathan E. Bogard, Alison Buttenheim, Christopher F. Chabris, Gretchen B. Chapman, James J. Choi, Hengchen Dai, Craig R. Fox, Amir Goren, Matthew D. Hilchey, Jillian Hmurovic, Leslie K. John, Dean Karlan, Melanie Kim, David Laibson, Cait Lamberton, Brigitte C. Madrian, Michelle N. Meyer, Maria Modanu, Jimin Nam, Todd Rogers, Renante Rondina, Silvia Saccardo, Maheen Shermohammed, Dilip Soman, Jehan Sparks, Caleb Warren, Megan Weber, Ron Berman, Chalanda N. Evans, Christopher K. Snider, Eli Tsukayama, Christophe Van den Bulte, Kevin G. Volpp and Angela L. Duckworth
Many Americans fail to get life-saving vaccines each year, and the availability of a vaccine for COVID-19 makes the challenge of encouraging vaccination more urgent than ever. We present a large field experiment (N = 47,306) testing 19 nudges delivered to patients via... View Details
Keywords: Vaccination; COVID-19; Nudge; Influenza; Field Experiment; Health; Communication Strategy; Behavior
Related
  • June 2008 (Revised November 2010)
  • Supplement

Patient Flow at Brigham and Women's Hospital (B)

By: Anita L. Tucker and Jillian Alexandra Berry
The B Case is an email from the ED Director. He clarifies where the process deviations occurred. View Details
Keywords: Change Management; Health Care and Treatment; Service Operations; Business Processes; Performance Productivity; Conflict and Resolution; Health Industry; Massachusetts
Related
  • October 19, 2015
  • Article

Getting Bundled Payments Right in Health Care

By: Robert S. Kaplan, Derek A. Haas, Dereesa Reid, Jonathan Warsh and Michael E. West
Bundled payments—single payments that cover all the care for a patient’s medical condition or treatment over a specified timeframe—are increasingly being deployed to motivate the delivery of better patient outcomes at lower costs. Hoag Orthopedic Institute (HOI), a... View Details
Keywords: Health Care and Treatment; Product Marketing; Health Industry
Related
  • 18 Nov 2014
  • News

Touching the lives of patients and their loved ones

Ebru Dorman (MBA 1999) is deputy CEO of the largest private health care provider in Turkey, focused on improving the patient experience. She is also working to introduce the “softer skills” into the primary... View Details
  • 2013
  • Working Paper

An Empirical Study of the Spillover Effects of Workload on Patient Length of Stay

By: Jillian Berry Jaeker and Anita Tucker
We use two years of inpatient data from 243 California hospitals to quantify the relationship between hospital-level workload and patient length of stay (LOS), and its "spillover" effects across patient types. Patients are categorized as medical or surgical, and the... View Details
Keywords: Workload; Processing Times; Healthcare; Working Conditions; Performance Productivity; Time Management; Health Care and Treatment; Health Industry; California
Related
  • September 2003 (Revised January 2005)
  • Case

Bridges to Excellence: Bringing Quality Health Care to Life

By: Richard M.J. Bohmer, Ingrid Marie Nembhard and Robert Galvin
General Electric launched Bridges to Excellence Diabetes Care Link, a program through which enrolled physicians receive bonuses of up to 10% of their salary for delivering quality care to diabetic patients covered by a participating employer or health plan. A day... View Details
Keywords: Health Care and Treatment; Motivation and Incentives; Programs; Ethics; Quality; Moral Sensibility; Service Delivery; Compensation and Benefits; Health Industry
Related
  • 13 Jul 2009
  • Research & Ideas

Diagnosing the Public Health Care Alternative

information about patients is collected and tracked over time. These latter areas are where I see the questions of quality improvement, cost containment, and value creation ultimately being decided. That said, I see a government-run... View Details
Keywords: by Staff; Health
  • 04 Aug 2014
  • News

‘Cowboy Doctors’ May Contribute To High Health Care Costs

  • 2017
  • Working Paper

Identifying Sources of Inefficiency in Health Care

By: Amitabh Chandra and Douglas O. Staiger
In medicine, the reasons for variation in treatment rates across hospitals serving similar patients are not well understood. Some interpret this variation as unwarranted and push standardization of care as a way of reducing allocative inefficiency. However, an... View Details
Keywords: Health Care and Treatment; Performance Efficiency; Performance Productivity; Mathematical Methods
Related
  • 13 Mar 2020
  • News

Expanding Cancer Care

able to impact the work that we do, improve the quality of care that we give to our patients, and also make our clinicians more efficient. One of the things that we focus on doing is creating clinical decision support pathways for our... View Details
  • 01 Dec 2013
  • News

Curing Health Care

offices—have promised to make patient data easier to analyze and move around to different care settings. But the biggest EHR players sell systems that are relatively closed, that are best at communicating... View Details
Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services
  • 01 Mar 2024
  • News

INK: Taking Care

behind the scenes to give their loved ones a fighting chance. Recognize Your Caregivers How Can You Take Care of Them? Every health challenge, small and large, takes a toll on the patient, the family, and the extended support system. The... View Details
Keywords: Hospitals; Health, Social Assistance; Publishing Industries (except Internet); Information
  • 01 Sep 2006
  • News

Redefining Health Care

that described why competition in health care had failed. Some health-care experts, he feared, would take offense at any critique written by mere management professors. To the surprise of Porter and coauthor Elizabeth Olmsted Teisberg, an... View Details
Keywords: Roger Thompson; Business Schools & Computer & Management Training; Educational Services; Health, Social Assistance
  • Program

Strategy for Health Care Delivery—Virtual

Lead strategic and organizational change to generate value Improve health care quality, system delivery, and patient value Access a network of health care institutions and... View Details
Keywords: Health Care; Health Care