Publications

2013
Working Paper

Heterogeneous Technology Diffusion and Ricardian Trade Patterns

By: William R. Kerr

This study tests the importance of Ricardian technology differences for international trade. The empirical analysis has three comparative advantages: including emerging and advanced economies, isolating panel variation regarding the link between productivity and... View Details

Keywords: Exports; Comparative Advantage; Technological Transfer; Innovation; Networks; Patents; Residency; Technology Adoption; Trade; Research and Development; Immigration; United States

SSRN

February 2016
Article

Bridging Science and Technology Through Academic-Industry Partnerships

By: Sen Chai and Willy C. Shih

Partnerships that foster the translation of scientific advances emerging from academic research organizations into commercialized products at private firms are a policy tool that has attracted increased interest. This paper examines empirical data from the Danish... View Details

Keywords: Economic Development; Technological Change; Government Policy; Technological Innovation; Research and Development; Information Technology; Policy; Technology Industry; Denmark

Web

Online Security for You and your Family | Information Technology

Online Security for You and your Family Adopting good cybersecurity habits is crucial for protecting your personal information and digital life. In today's interconnected world, cyber threats like identity theft, hacking, and phishing are... View Details

March 1996 (Revised January 1997)
Case

America Online: Using Information Technology to Better Serve the Customer

By: James I. Cash Jr. and Judy E. Stahl

Mike Connors, president of AOL Technologies, examines several efforts to correct operational problems inhibiting the company's growth. What will need to be done to support growth and counter competition from Prodigy, Compuserv, and Internet-related services? View Details

Keywords: Customer Focus and Relationships; Management Analysis, Tools, and Techniques; Service Operations; Problems and Challenges; Competitive Strategy; Information Technology; Technology Industry

Educators

July–August 2022
Article

How Do Disadvantaged Groups Seek Information about Public Services? A Randomized Controlled Trial of Communication Technologies

By: Katerina Linos, Melissa Carlson, Laura Jakli, Nadia Dalma, Isabelle Cohen, Afroditi Veloudaki and Stavros Nikiforos Spyrellis

Governments and NGOs are switching to phone- and Internet-based communication technologies to reduce costs and broaden access to public services. However, these technological shifts can backfire if they exacerbate administrative burden in high-need communities. We... View Details

Keywords: Communication Technology; Income

Web

Terror at the Taj Bombay: Customer-Centric Leadership | Information Technology

Featured Case Terror at the Taj Bombay: Customer-Centric Leadership On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the city of Mumbai, India (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower,... View Details

Web

Lucky Ones Coffee: Employing People with Disabilities | Information Technology

Featured Case Lucky Ones Coffee: Employing People with Disabilities Katie Holyfield and Taylor Matkins founded the The Lucky Ones Coffee in 2017 with a mission to create jobs in Park City, Utah for people with intellectual and developmental disabilities. The company... View Details

Web

Using Cloud Storage & Services at HBS | Information Technology

not delete any of your data from the cloud, it will still be there when you reconnect. More Information More information about OneDrive can be found at Sharing Files and Folders in OneDrive . More View Details

Article

The Impact of Project Portfolio Management on Information Technology Projects

By: Bert De Reyck, Yael Grushka-Cockayne, Martin Lockett, Sergio Ricardo Calderini, Marcio Moura and Andrew Sloper

The ever-increasing penetration of projects as a way to organise work in many organisations necessitates effective management of multiple projects. This has resulted in a greater interest in the processes of project portfolio management (PPM), with more and more... View Details

Keywords: Project Portfolio Management; Information Technology; Projects; Management Practices and Processes; Performance Improvement

2019
Chapter

Technology Adoption

By: Chris Forman, Avi Goldfarb and Shane Greenstein

Using examples from information technology adoption, we emphasize the role of costs, benefits, communications channels and dynamic considerations in the decision to adopt new technology. We discuss differences between adoption by consumers and adoption by firms. We... View Details

Keywords: Technology Adoption

Web

Lupoli Companies: Riverwalk – Making an Impact | Information Technology

Featured Case Lupoli Companies: Riverwalk – Making an Impact This multimedia case highlights Sal Lupoli, President & CEO of Lupoli Companies, as he reflects on the 20th anniversary of Riverwalk, a project that significantly contributed to revitalizing Lawrence,... View Details

Web

Fraudulent Mobile Payment Alerts on the Rise | Information Technology

by calling the phone number on their website to verify the suspicious account activity. Never share personal account information over text or phone calls — legitimate institutions will not ask for you to provide passwords or account... View Details

Web

IT Strategy: IT Modernization Drives Academic Library Innovation | Information Technology

the vanguard of academic library innovation, linked data experimentation, semantic data modeling, and digital product development through new, cutting-edge technology and processes. The current architecture needs to be redesigned to... View Details

February 1989 (Revised March 1993)
Case

Gleason Components Group (A): Information Technology Support of Business Integration

Web

IT Strategy: Helping Leaders Grow Their Skills | Information Technology

IT Strategy: Helping Leaders Grow Their Skills Strategic Initiative: 5.03 IT Management and Leadership Competencies By Shannon Breen on January 28, 2025 Share via Facebook Share via LinkedIn Print Share via email The Opportunity Paramount to the success of HBS IT, and... View Details

March 1, 2011
Article

Technology Will Make Collaboration Your Next Competitive Advantage

By: Jeffrey F. Rayport

Keywords: Technology; Digital Services; Strategy; Internet and the Web; Marketing

May 2001 (Revised May 2002)
Case

Infosys Technologies

By: Ashish Nanda and Thomas J. DeLong

Creating and sustaining a third-world-based technology company to compete globally (i.e. in the first-world) poses many challenges. Such challenges are examined through the genesis and progression of Infosys Technologies Ltd. Key decisions made by Chairman N.R.... View Details

Keywords: Entrepreneurship; Business or Company Management; Management Practices and Processes; Business Strategy; Cross-Cultural and Cross-Border Issues; Global Strategy; Growth and Development Strategy; Planning; Technological Innovation; Emerging Markets; Information Technology Industry

Educators

Launching Technology Ventures (LTV) is an MBA elective designed for students who will join startups, launch their own companies, or work in established firms launching information technology products, in particular, new... View Details

1994
Manual

Instructor's Manual and Teaching Notes for Strategic Management in Information Technology

By: D. B. Yoffie

Keywords: Information Technology; Corporate Strategy