front line employees - Publications - Faculty & Research

03 Oct 2023
Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

Brooks: My grandson. Goldberg: Yeah. Yeah. Having a baby right in front of you. Brooks: Yeah. Goldberg: Is a really-- [INAUDIBLE] especially when it's not your own baby, you know? Brooks: No. Grandparenting is wonderful in that way. It's... View Details

Keywords: by HBS Staff

01 Nov 2017
What Do You Think?

What Are the Real Lessons of the Wells Fargo Case?

Fargo was asking its sales force to sell 8 products (‘Going for gr-eight’) to customers that needed fewer products.” This was coupled, as Thomas Dean put it, “with high, high pressure on line employees to... View Details

Keywords: by James Heskett; Banking

08 Nov 2011
First Look

First Look: Nov. 8

judgments shape people's emotions and behaviors. This paper describes the causes and consequences of warmth and competence judgments; how, when, and why they determine significant professional and organizational outcomes, such as hiring, View Details

Keywords: Sean Silverthorne

02 Jun 2010
First Look

First Look: June 2

broad North American launch of its line of EVs, among the very first commercially available, highway-approved safe cars in the world that produced zero greenhouse gas tailpipe emissions. Purchase this... View Details

Keywords: Martha Lagace

2022
Working Paper

Politics at Work

By: Emanuele Colonnelli, Valdemar Pinho Neto and Edoardo Teso

We study how individual political views shape firm behavior and labor market outcomes. Using new micro-data on the political affiliation of business owners and private-sector workers in Brazil over the 2002–2019 period, we first document the presence of political... View Details

Keywords: Private Sector; Employees; Prejudice and Bias; Brazil

Citation

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10 Nov 2022
Research & Ideas

Too Nice to Lead? Unpacking the Gender Stereotype That Holds Women Back

However, she does have concrete advice for hiring managers and supervisors: Hold male and female employees to the same standards. If an employee seems to miss the mark on an assignment, “it’s possible that... View Details

Keywords: by Shalene Gupta

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

Minor’s definition of a toxic worker isn’t the employee who is gratingly loud or who leaves her lunch in the office refrigerator until fossilized. He is focusing on employees who damage the company itself or... View Details

Keywords: by Roberta Holland

03 Mar 2023
Research & Ideas

When Showing Know-How Backfires for Women Managers

in front of direct reports to demonstrate competence and combat negative stereotypes about their abilities. But, these displays came at the expense of less visible office work that is critical to their businesses’ performance. Her... View Details

Keywords: by Kara Baskin; Retail; Consumer Products

17 Apr 2022
Book

How to Avoid the 'Ethical Slide' That Leads Companies Astray

opportunity, motivation, and rationalization, and typically can be seen through measures of at least five types of misconduct: abuse, lying to employees, discrimination, health and safety violations, and stealing. Worldwide, 20 percent of View Details

Keywords: by Lane Lambert

15 Jul 2008
First Look

First Look: July 15, 2008

decrease them during the downturn. Both results are in line with the behavior of inexperienced investors in experimental asset markets. The economic significance of young managers' actions is amplified by large inflows into their funds... View Details

Keywords: Martha Lagace

17 Dec 2018
Research & Ideas

Women Receive Harsher Punishment at Work Than Men

authorized by the United States government to monitor financial firms. The data included all employment information for financial advisors from 2005 to 2015, including when employees were hired, when they left each firm, and whether they... View Details

Keywords: by Michael Blanding; Financial Services

18 Apr 2011
Research & Ideas

It’s Not Nagging: Why Persistent, Redundant Communication Works

says. In the future, Neeley plans to expand this line of research, perhaps analyzing how managers collaborate with employees globally using technology. "This is what people use every day to relate, to... View Details

Keywords: by Kim Girard

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

employers. Some couldn’t do what they’re doing without the opportunity. Employers appear to be less enthusiastic about remote work. Many feel that they have to offer it in order to access talent that would not otherwise be approachable. Although View Details

Keywords: by James Heskett

29 Jul 2002
Research & Ideas

Time Pressure and Creativity: Why Time is Not on Your Side

Harvard Business School professor Teresa Amabile is in the midst of a ten-year study looking at, among other things, how time pressure in a corporate setting affects employee creativity. She recently presented early findings and an... View Details

Keywords: by Sean Silverthorne; Education; Fine Arts

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

to do what must be done for the common good, including those on the front lines.” Yamato donates to rebuilding devastated areas Makoto Kigawa, CEO of Yamato—a home delivery service of everything from fresh food to skis and golf clubs—sent... View Details

Keywords: by Dina Gerdeman

01 Oct 2001
Research & Ideas

How To Make Restructuring Work for Your Company

this book undertook major restructurings without being in a financial crisis. Compared to the rest of the U.S. airline industry, United Air Lines was in relatively strong financial condition when its View Details

Keywords: by Stuart C. Gilson

22 Mar 2024
Research & Ideas

Open Source Software: The $9 Trillion Resource Companies Take for Granted

to replace the free human labor behind open source platforms, the researchers calculated the estimated cost for an individual to recreate the software packages by measuring the number of lines of code. The team calculated how many hours... View Details

Keywords: by Rachel Layne; Computer; Information Technology; Technology

08 Sep 2022
Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

Engage with your frontline teams. Never waste a good crisis. Get ready for the long haul. Go on the offense to win now. Always follow your True North. Go to the front lines In surveying the shifting terrain... View Details