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26 Jan 2004
Research & Ideas

What Developing-World Companies Teach Us About Innovation

themselves to understanding the needs of less-affluent customers and using this knowledge to devise creative solutions to customer problems. Employees of China's Haier, for example, discovered through visiting rural customers that they... View Details

Keywords: by Donald N. Sull, Alejandro Ruelas-Gossi & Martin Escobari

17 Jan 2017
First Look

First Look at New Research: January 17

Through Social Media: Passable Trust and the Paradox of Non-work Interactions By: Neeley, Tsedal, and Paul Leonardi Abstract—Despite the recognition that knowledge sharing among employees is necessary to enact knowledge strategy, little... View Details

Keywords: Sean Silverthorne

04 Jun 2013
First Look

First Look: June 4

that allowed the Clinic to excel at patient satisfaction without jeopardizing its traditional strengths. Publisher's link:... View Details

Keywords: Sean Silverthorne

12 Apr 2010
Research & Ideas

One Report: Better Strategy through Integrated Reporting

may be the most important environmental objective, and in others it may be reducing the amount of water used. Racial and gender diversity can be a priority, but so too is ensuring some minimal amount of training for all employees every... View Details

Keywords: by Martha Lagace

05 Mar 2019
First Look

New Research and Ideas, March 5, 2019

rates of public sector employment, the crown jewel of the Jordanian regime’s patronage. Interviews with over 60 of the surveyed firm owners across four strategically paired districts illustrate that business owners covet forbearance and that kinship ties to public... View Details

Keywords: Dina Gerdeman

03 Mar 2009
First Look

First Look: March 3, 2009

Business School Case 209-052 CityCenter is a $9 billion project for MGM MIRAGE. The project's star architects have a major disagreement about a critical design issue. Bill Smith, head of the MGM MIRAGE Design Group, must resolve this issue to the View Details

Keywords: Martha Lagace