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Show Results For
- All HBS Web
(215)
- News (84)
- Research (81)
- Events (1)
- Multimedia (11)
- Faculty Publications (27)
- 15 Jan 2020
- News
The Business of Access
the donor has been touched—a family member receiving specific services from nonprofits, for example—and they have a sense of empathy and compassion,” she says. “I am able to get to that quickly, tap their charitable senses, and then ask... View Details
Keywords: Maureen Harmon
- 04 Aug 2003
- What Do You Think?
Are We Facing an Attitude Shortage?
life." Where do you stand on these issues? What do you think? Original Article Studies conducted by various researchers over the past two decades point to the importance of hiring and promoting for certain attitudes (for example, View Details
Keywords: by James Heskett
- 26 Aug 2020
- Blog Post
Two sides, same coin: How I left the Bay Area as an operator and returned as an investor
evolved and progressed. This time the coin has flipped. I return equipped with more knowledge and passion for the startup industry, and also with more empathy for both founders and investors. The ability to understand both sides has... View Details
- 25 Oct 2012
- Research & Ideas
Developing the Global Leader
world." Being able to overcome the dominant thinking at headquarters. "Leadership has to lean in favor of nondominant thinking," says George. "That requires a tremendous amount of intercultural empathy and a passion... View Details
Keywords: by Julia Hanna
- 19 Jan 2011
- First Look
First Look: Jan. 18
behavior. We propose that envy and empathy lead employees to discriminate in illicitly helping customers based on customer wealth. We test for this hypothesis in the vehicle emissions testing market, where employees have the opportunity... View Details
Keywords: Sean Silverthorne
- 18 Jan 2021
- Book
How Thinking Like a Startup Helps Governments Solve More Problems
hearts. That is what health tech entrepreneur turned public leader Todd Park said, and I agree. Hire people with a set of modern skills around user-centered design, product management, UX and UI, or software engineering, and who have View Details
Keywords: by Martha Lagace
- 08 Apr 2021
- News
Real Talk
the flip side, sharing stories in a safe space can elicit empathy—and empathy for each other is what we need at this moment, above all else.” Their approach was the result of dozens of interviews with CEOs, DE&I trainers, employees,... View Details
- 01 Jun 2020
- News
Vital Signs
empathy and respect. His core message was: “Our business is different now, and when people resume, they’re not going to resume what they were doing in 2019. This is going to be really different.” I think there are other industries—like... View Details
- 01 Feb 2000
- News
The Future Is Now: 21st-Century Business Pondered at HBS Forum
that what sets humans apart from animal or artificial intelligence is the empathy that stems from an awareness of the life cycle and of human mortality. Panelist Ray Kurzweil of Kurzweil Technologies declared that in the coming decades,... View Details
- 17 Aug 2015
- News
The Play Alchemist
business life. “Too often, people view ethnicity or gender as an obstacle to overcome,” says Mathews. “However, our company’s ability to show so much empathy for so many different groups around the world actually gives us a leg up when... View Details
Keywords: Constantine von Hoffman
- 30 Jul 2019
- Blog Post
Leadership That Defines you – Reflecting on my Time at HBS
measured by the impact you have on others and is exemplified by serving with integrity and having empathy and compassion. It is about inspiring people to be their very best, with or without your presence. For me, my "world" has... View Details
- 01 Oct 2009
- What Do You Think?
Can the “Masks of Command” Coexist with Authentic Leadership?
the people you serve, empathy for the people you work with, and the courage to make difficult decisions, (4) establishing enduring relationships: people insist on access to, as well as openness and depth of relationships with, their... View Details
Keywords: by Jim Heskett
- 17 Apr 2019
- News
Give It to Me Straight
quadrant, where we do show our colleagues that we care about them. Because we're so concerned about their short-term feelings, we fail to challenge them directly. That's what I call ruinous empathy. The Bob story is the classic ruinous View Details
- 11 Mar 2015
- Research & Ideas
How Do You Grade Out as a Negotiator?
empathy for others might mean there's less of it left to win. Assertive Value-Creator (15 percent): You are good at advocating for yourself, but no matter how much you get, you tend to worry you should have claimed an even bigger share.... View Details
Keywords: by Michael Blanding
- 10 Aug 2020
- Blog Post
HBS Summer Fellows Focus on Racial Equity and Justice
and in-tune with the communication and leadership styles of others. This internship is my first time starting a new job with career experience under my belt and the skills I've learned at HBS gave me a new level of humility, curiosity, and View Details
- 06 Aug 2020
- Research & Ideas
Who Will Give You the Best Professional Guidance?
expertise, but may have insights and empathy from other clients with whom they work. Therapists are wholly objective, can be very expensive, but also extremely worth it if you are under a lot of stress at work or home. If you can afford... View Details
Keywords: by Julia B. Austin
- 01 Sep 2014
- News
Afghanistan’s Hope and Light
employer (1,100 workers) and biggest taxpayer ($500 million and counting). “If we treated the Afghans with respect, it would create a brand loyalty and empathy they’d never had a chance to experience before,” Khoja says of the company’s... View Details
Keywords: Julia Hanna
- 21 Mar 2017
- First Look
First Look at New Research, March 21
Transformational Customer Experiences Anyone who has recently travelled, gone shopping, or tried to have a problem solved may have little recollection of the experience. Worse yet, some are frustrated by the lack of responsiveness or View Details
Keywords: Sean Silverthorne
- 07 Sep 2010
- Research & Ideas
Mindful Leadership: When East Meets West
Leaders with low emotional intelligence (EQ) often lack self-awareness and self-compassion, which can lead to a lack of self-regulation. This also makes it very difficult for them to feel compassion and empathy for others. Thus, they... View Details
Keywords: by Sean Silverthorne
- 10 Mar 2021
- Blog Post
COVID Killed the Traditional Workplace
ways to be more human-centric and sensitive to the needs of those around them. Linda A. Hill (@linda_a_hill) is the Wallace Brett Donham Professor of Business Administration at and chair of the school's Leadership Initiative. Rosabeth Moss Kanter: Lead with View Details
Keywords: All Industries