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- All HBS Web (689)
- Faculty Publications (612)
- December 2002 (Revised February 2003)
- Case
Broken Trust: Role of Professionals in the Enron Debacle
By: Ashish Nanda
Discusses the role of professionals in the Enron debacle. Argues that professionals failed to prevent or predict Enron's collapse because of the conflicts of interest they faced. Concludes with observations on management and regulation of conflicts of interest facing...
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Nanda, Ashish. "Broken Trust: Role of Professionals in the Enron Debacle." Harvard Business School Case 903-084, December 2002. (Revised February 2003.)
- September 2010 (Revised October 2010)
- Background Note
Note on International Trade Finance
By: C. Fritz Foley, Matthew Johnson and David Lane
This note provides an introduction to the financing terms and payment arrangements that support international trade. It describes the principal instruments of trade finance, the limited evidence on their relative use, and the international trade dispute resolution...
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Keywords:
Trade;
Credit;
Financial Instruments;
Financing and Loans;
International Finance;
Conflict and Resolution
Foley, C. Fritz, Matthew Johnson, and David Lane. "Note on International Trade Finance." Harvard Business School Background Note 211-007, September 2010. (Revised October 2010.)
- August 1992 (Revised September 2002)
- Case
Star Distributors, Inc. (A)
By: David A. Thomas
Depicts the conflict and organizational problems that emerged in a franchise operation owned by Paul Logan, an African American, and John Heyman, a white American. Provides the opportunity to examine the ways in which race influences managerial behavior and...
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Keywords:
Conflict Management;
Performance Effectiveness;
Franchise Ownership;
Race;
Management Style;
Conflict and Resolution;
Business and Stakeholder Relations
Thomas, David A. "Star Distributors, Inc. (A)." Harvard Business School Case 493-015, August 1992. (Revised September 2002.)
Lakshmi Ramarajan
Professor Ramarajan is the Anna Spangler Nelson and Thomas C. Nelson Associate Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School. Her research examines the management and consequences of identities in... View Details
Keywords:
nonprofit industry
- Article
Conversational Receptiveness: Expressing Engagement with Opposing Views
By: M. Yeomans, J. Minson, H. Collins, H. Chen and F. Gino
We examine “conversational receptiveness”—the use of language to communicate one’s willingness to thoughtfully engage with opposing views. We develop an interpretable machine-learning algorithm to identify the linguistic profile of receptiveness (Studies 1A-B). We then...
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Keywords:
Receptiveness;
Natural Language Processing;
Disagreement;
Interpersonal Communication;
Relationships;
Conflict Management
Yeomans, M., J. Minson, H. Collins, H. Chen, and F. Gino. "Conversational Receptiveness: Expressing Engagement with Opposing Views." Organizational Behavior and Human Decision Processes 160 (September 2020): 131–148.
- May 1992 (Revised January 2000)
- Supplement
ABB: Accountability Times Two (B)
By: Robert L. Simons
Describes internal allocation conflicts in a complex global company structured as a matrix organization. ABB Switzerland has secured and will build an important power station project; however, internal market allocation policies dictate that this work be handled by ABB...
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Simons, Robert L. "ABB: Accountability Times Two (B)." Harvard Business School Supplement 192-142, May 1992. (Revised January 2000.)
- March 1996 (Revised January 2001)
- Case
Incidents in Trade Policy
By: Louis T. Wells Jr. and Courtenay Sprague
Discusses a series of incidents of conflict between the United States and foreign governments on trade.
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Keywords:
Trade;
Policy;
Agreements and Arrangements;
Conflict and Resolution;
Globalization;
Government and Politics;
United States
Wells, Louis T., Jr., and Courtenay Sprague. "Incidents in Trade Policy." Harvard Business School Case 796-140, March 1996. (Revised January 2001.)
- 03 Oct 2017
- Working Paper Summaries
When Exit is an Option: Effects of Indiscriminate Violence on Attitudes Among Syrian Refugees in Turkey
- September 2004 (Revised November 2012)
- Module Note
Module I: Moral Challenge Class Summaries
By: Sandra J. Sucher
What is a moral challenge? Explores four main types of moral challenge: the challenge of survival, the conflict between "two rights," a moral dilemma—or situation in which it is impossible to satisfy conflicting moral obligations and commitments—and the challenge of...
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Keywords:
Decision Choices and Conditions;
Moral Sensibility;
Values and Beliefs;
Leadership;
Problems and Challenges;
Conflict of Interests
Sucher, Sandra J. "Module I: Moral Challenge Class Summaries." Harvard Business School Module Note 605-036, September 2004. (Revised November 2012.)
- October 1996
- Background Note
Building Effective One-on-One Work Relationships
By: Linda A. Hill
Addresses how to build effective one-on-one work relationships. Spells out the importance of analyzing your network and understanding on whom you are dependent. Also provides some criteria for assessing the quality of your relationships. Finally, it discusses how to...
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Hill, Linda A. "Building Effective One-on-One Work Relationships." Harvard Business School Background Note 497-028, October 1996.
- September 1960 (Revised August 1995)
- Case
Slade Co., The
Describes a conflict between the values and norms of a segment of an internal social system and those of management and the wider culture.
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Lawrence, Paul R. "Slade Co., The." Harvard Business School Case 406-074, September 1960. (Revised August 1995.)
- August 2007
- Case
The Battle Of Union Square
Union Square Ventures, a Private Equity firm founded in 2003, filed a trademark infringement suit against Union Square Partners, another private equity firm founded in November 2006. Examines the possible impact that public litigation will have on the two firms. The...
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Keywords:
Private Equity;
Investment;
Trademarks;
Lawsuits and Litigation;
Conflict Management;
Reputation;
Financial Services Industry
El-Hage, Nabil N., and Stephen Parks. "The Battle Of Union Square." Harvard Business School Case 208-036, August 2007.
- November 1999 (Revised November 1999)
- Case
Goodyear: The Aquatred Launch (Condensed)
Goodyear is planning to launch an innovative new tire in a price sensitive and highly competitive category. The case deals with channel conflicts and management issues arising in mature product categories.
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Chun, Samuel S. "Goodyear: The Aquatred Launch (Condensed)." Harvard Business School Case 500-039, November 1999. (Revised November 1999.)
- Research Summary
War & Peace
By: Deepak Malhotra
A second stream of research looks at issues related to conflict resolution in the context of international and ethno-political conflict, and in particular, at the role of negotiation in ending armed conflicts. I launched a new course at HBS entitled "War & Peace:...
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- October 1995
- Case
Otis Elevator Company (B): China Strategy
By: Michael Y. Yoshino and Thomas W. Malnight
Examines the conflict Otis faces with its joint venture partner as it seeks to expand into Southern China.
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Keywords:
Management;
Conflict and Resolution;
Joint Ventures;
Expansion;
Growth and Development Strategy;
Business Strategy;
Globalization;
Construction Industry;
Manufacturing Industry;
China
Yoshino, Michael Y., and Thomas W. Malnight. "Otis Elevator Company (B): China Strategy." Harvard Business School Case 396-099, October 1995.
- June 1990
- Supplement
In the Shadow of the City, Video
Depicts the site and operation of an international development project. A serious conflict has developed between the two principals, an Ethiopian woman and a British entrepreneur. The film shows the stakes involved.
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Keywords:
Conflict and Resolution
Donnellon, Anne, and James Reed. "In the Shadow of the City, Video." Harvard Business School Video Supplement 890-523, June 1990.
- 2018
- Other Teaching and Training Material
Finance Reading: Corporate Governance
By: John Coates and Suraj Srinivasan
Core Curriculum Readings in Finance cover the fundamental concepts, theories, and frameworks in finance. This reading presents an overview of corporate governance, focusing on for-profit businesses that are privately owned by dispersed investors—that is, not owned by a...
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Coates, John, and Suraj Srinivasan. "Finance Reading: Corporate Governance." Core Curriculum Readings Series. Boston: Harvard Business Publishing 5209, 2018.
- April 2006 (Revised November 2021)
- Case
Endesa Chile: Raising the Ralco Dam (A)
By: Kathleen L. McGinn, Paula J. Laschober and Dina Pradel
Endesa Chile, the largest electricity generation company in Chile, is building a major power plant on the Biobio River in Southern Chile. A historic conflict involving the indigenous people of the Biobio River, the Chilean government, and international conservation...
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Keywords:
Buildings and Facilities;
Energy Generation;
Government and Politics;
Negotiation;
Business and Community Relations;
Natural Environment;
Conflict and Resolution;
Social Issues;
Corporate Social Responsibility and Impact;
Environmental Sustainability;
Energy Industry;
Chile
McGinn, Kathleen L., Paula J. Laschober, and Dina Pradel. "Endesa Chile: Raising the Ralco Dam (A)." Harvard Business School Case 906-014, April 2006. (Revised November 2021.)
- January 2004 (Revised April 2005)
- Background Note
Personal Values and Professional Responsibilities
Describes some of the classic conflicts managers face in trying to live and work by their personal values and uses Hirschman's "exit, loyalty, and voice" framework to suggest ways for resolving these conflicts.
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Keywords:
Values and Beliefs;
Personal Development and Career;
Conflict of Interests;
Conflict and Resolution
Badaracco, Joseph L., Jr. "Personal Values and Professional Responsibilities." Harvard Business School Background Note 304-070, January 2004. (Revised April 2005.)
- October 1971 (Revised September 1983)
- Case
Sturdivant Electric Corp.
By: Richard L. Nolan
A unit manager on a field computer installation job is faced with recurring conflict between a programmer and his immediate supervisor.
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Keywords:
Planning;
Rank and Position;
Problems and Challenges;
Conflict and Resolution;
Attitudes;
Jobs and Positions;
Management Teams;
Managerial Roles;
Public Relations Industry;
Computer Industry
Nolan, Richard L. "Sturdivant Electric Corp." Harvard Business School Case 172-123, October 1971. (Revised September 1983.)