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  • All HBS Web  (1,020)
    • People  (9)
    • News  (335)
    • Research  (222)
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Show Results For

  • All HBS Web  (1,020)
    • People  (9)
    • News  (335)
    • Research  (222)
    • Events  (1)
    • Multimedia  (35)
  • Faculty Publications  (102)
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  • 16 Dec 2015
  • Research & Ideas

What Happens When Zambian Schoolgirls Receive Negotiation Training

separated into three groups: a “negotiation group” in which female Zambian coaches used the customized curriculum to teach negotiation skills during after-school sessions, a “safe space group” that attended group game and study sessions... View Details
Keywords: Re: Kathleen L. McGinn
  • 27 Jul 2011
  • Research & Ideas

Customer Loyalty Programs That Work

"massive availability of real estate" have made location differentiation a moot point. Retailers looking to differentiate on selection have fared no better, considering that the latest Coach bag can be found at Macy's,... View Details
Keywords: by Maggie Starvish; Retail
  • 05 Jun 2013
  • What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

"A world without surprises or bad news is utopian I often coach employees to expect the worst and prepare for it studies should focus on preparation rather than prevention." Paul McKay commented that "By having a clear,... View Details
Keywords: by James Heskett
  • 05 Jun 2014
  • Research & Ideas

Fixing the ‘I Hate Work’ Blues

like partners and coaches than bosses and controllers in the traditional sense. Finally, the most senior executives in the organization should be engaged every day with the first-line: working with them in the marketplace and in customer... View Details
Keywords: by Bill George
  • 24 Apr 2013
  • Research & Ideas

Who Sets Your Benchmarks?

experiences, desires, and understanding of social norms. Fortunately, some young people get the kind of wise guidance and coaching that help them focus at an early stage on their strengths, weaknesses, passions, and sense of self. Others... View Details
  • 18 Feb 2002
  • Research & Ideas

Wrap-up: Software, Telecom, and Recovery

"But I think what we've all found is that there is a place for venture capital that plays a profound role in helping build, that participates in situational coaching and hands-on partnering with an entrepreneurial team to make... View Details
Keywords: by Wendy Guild & Martha Lagace; Financial Services; Technology; Communications; Telecommunications
  • 18 Apr 2005
  • Lessons from the Classroom

NFL Players Touch Down at HBS

players encouraged to give their opinions. "In an NFL setting, it doesn't work that way. Coach Belichick doesn't ask for my opinion." In one class session when New York Giants defensive back Jack Brewer challenged the numbers... View Details
Keywords: by Sean Silverthorne; Sports
  • 01 May 2020
  • In Practice

COVID-19’s Hard Lessons Might Prepare Business for Climate Change

The coronavirus pandemic caught the business world by surprise, but the catastrophe might force companies to face a crisis that has been unfolding in plain sight: climate change.  We asked faculty members affiliated with the Business and Environment Initiative at... View Details
Keywords: by Danielle Kost
  • 01 Oct 2008
  • Research & Ideas

How Much Time Should CEOs Devote to Customers?

managing the balance sheet) or mentoring and coaching direct reports. A good CEO knows how to balance time spent on the outside versus the inside. While balancing their own time, CEOs should nevertheless work hard to ensure the continuous... View Details
Keywords: by John Quelch
  • 18 May 2015
  • Research & Ideas

Advertisers Get Serious About Playing With Their Brands

consumer engagement. But the risk is that the play may take some unexpected turns, and the brand needs to be prepared to go along for the ride. "The biggest obstacle in coaching companies about how to use medium is the reluctance to take... View Details
Keywords: by Dina Gerdeman; Advertising
  • 02 Jan 2008
  • Research & Ideas

Most Popular Stories 2007

forecasting, consumer spending habits, and effective store layout. HBS Cases: When Good Teams Go Bad Know when teamwork doesn't work—and how to fix it. Professors Jeff Polzer and Scott Snook teach "The Army Crew Team" case and the dilemma faced by a rowing... View Details
Keywords: by Sean Silverthorne
  • 21 Apr 2020
  • Research & Ideas

7 Successful Battle Strategies to Beat COVID-19

business applications, aimed at empowering teams to better respond to changing customer and competitive threats, are already au fait with this idea of using military strategy to guide project decision-making. Many Agile-immersion workshops View Details
Keywords: by Euvin Naidoo
  • 14 Oct 2013
  • Research & Ideas

Blockbuster! Why Star Power Works

Review article with legendary soccer coach Sir Alex Ferguson, on his team management and leadership lessons. (It was so well received that it deserves a sequel!) But I am mostly very hard at work on the release of Blockbusters—it's my... View Details
Keywords: by Sean Silverthorne; Entertainment & Recreation
  • 14 Dec 2015
  • Research & Ideas

Deflategate and the Sustained Success of the New England Patriots

scores of other expert opinions and articles. He condensed the information and wrote the case study with help from case researcher Christine Snively. There was plenty of fodder to choose from, with everyone from Bill Nye the Science Guy to curmudgeonly Patriots head... View Details
Keywords: by Roberta Holland; Sports
  • 29 Sep 2008
  • Research & Ideas

How Economics May Lead to Better Football Games

specialty training programs well over a year in advance. Athletes are often recruited into coaching contracts while still very young. This can interfere with making good matches, if the qualities that will determine a good match haven't... View Details
Keywords: by Sarah Jane Gilbert; Sports
  • 27 Sep 2004
  • Research & Ideas

IBM Finds Profit in Diversity

Second, the chief diversity officer, Ted Childs, acts as a partner with the CEO as well as coach and adviser to other executives. In addition to educating them on specific issues, as he did when the company decided to offer domestic... View Details
Keywords: by David A. Thomas
  • 11 Mar 2001
  • Research & Ideas

Digital Designs on the Inner City

Harris said companies can help entrepreneurs get started by showing them where to go for a small loan or coaching them on how to dress. New Success Stories Habiby said companies can also serve as models for aspiring entrepreneurs. Before... View Details
Keywords: by Dina Gerdeman
  • 16 Jul 2008
  • Op-Ed

What Should Employers Do about Health Care?

monitoring, and care for routine health issues. On-site physical therapists offer coaching to prevent injury and services to speed recovery. On-site diabetes educators work with groups of employees to engage them in lifestyle changes that... View Details
Keywords: by Michael E. Porter, Elizabeth O. Teisberg & Scott Wallace; Health
  • 18 May 2021
  • Book

Launching a Career in the COVID Economy? Here Are 5 Tips.

solve a problem or achieve a set of goals. “Companies aren’t hiring to fill a role,” says Ng, who is also a career coach and advisor at Harvard College. “Companies are hiring to solve a problem or achieve a set of goals. And if they are... View Details
Keywords: by Carolyn DiPaolo
  • 04 May 2020
  • Research & Ideas

Predictions, Prophets, and Restarting Your Business

School) How to Make Furloughs More Humane (Harvard Business Review) Coaching Your Team Through Uncertain Times (Harvard Business Review) Read COVID-19 coverage from Working Knowledge Consistent messaging to customers A problem with... View Details
Keywords: by Frank V. Cespedes
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