by Zoë Chance - Publications - Faculty & Research

05 Oct 2020
Book

Want to Be Happier? Make More Free Time

missed her cousin’s funeral and a chance to meet her best friend’s newborn because of work trips—Whillans spent that Christmas alone in her apartment reflecting on her missteps and started writing her book, Time Smart: How to Reclaim Your... View Details

Keywords: by Dina Gerdeman

31 Oct 2011
Research & Ideas

The Most Powerful Workplace Motivator

the sale right away and improve the chance of attaining club membership. In the paper, Larkin uses actual choices of hundreds of salespeople facing this decision to statistically estimate the average salesperson's "willingness to pay" for... View Details

Keywords: by Carmen Nobel

02 Aug 2020
What Do You Think?

Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?

things and keep what works.” It is not by chance that nearly all of their private sector examples come from high tech, where employees are being trained in large numbers to routinely conduct experiments that... View Details

Keywords: by James Heskett; Technology

01 Aug 2007
Op-Ed

Company Town: Fixing Corrupt Governments

consider becoming candidates. This is not a call for privatization of services (like trash pickup), which is already widespread. Instead, it's a suggestion that the job of mayor itself be awarded by voters to a private firm. Unlike other... View Details

Keywords: by Eric Werker

19 Mar 2012
HBS Case

HBS Cases: Overcoming the Stress of ‘Englishnization’

While many Frenchco workers were angry about the English-language mandate, Neeley says a small number of highly fluent workers viewed the change as a chance to perfect their English by asking for feedback... View Details

Keywords: by Kim Girard

April 2019
Article

Shooting the Messenger

By: Leslie John, Hayley Blunden and Heidi Liu

Eleven experiments provide evidence that people have a tendency to “shoot the messenger,” deeming innocent bearers of bad news unlikeable. In a preregistered lab experiment, participants rated messengers who delivered bad news from a random drawing as relatively... View Details

Keywords: Judgment; Communication; Sense-making; Attribution; Disclosure; Interpersonal Communication; Perception; Judgments; Motivation and Incentives

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10 Sep 2001
Research & Ideas

Do You Have Change Fatigue?

Chances are you've got a story like Andrea Zintz's. Now president of Andrea Zintz & Associates, a consulting firm in Pennington, N.J., she was working for a health-care concern in 1997 when the firm's executive committee decided to... View Details

Keywords: by Nick Morgan

23 Jul 2024
Research & Ideas

Forgiving Medical Debt Won't Make Everyone Happier

point—comes too late to have a meaningful impact on people's lives.” “We're not saying that medical debt doesn't matter,” says Harvard Business School Assistant Professor Raymond Kluender, the study’s lead author, noting researchers were surprised View Details

Keywords: by Rachel Layne; Health

March 2014
Teaching Note

E-Cigarettes: Marketing Versus Public Health

By: John A. Quelch

Electronic cigarettes (e-cigarettes) were heralded by some as a healthcare game changer, enabling smokers to switch to a new product which carried lower risk of cancer. However, there were concerns about the public health risk of e-cigarettes, particularly the chance... View Details

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06 Oct 2003
Research & Ideas

The Problem with Hedge Funds

investments for many people is the fund of funds, by which an investor pays a bank to find hedge funds in which to place the investor's money. The fees for investing in this way are high, and the banks that take a fee for placing... View Details

Keywords: by D. Quinn Mills

11 Aug 2011
Lessons from the Classroom

Perfecting the Project Pitch

then there's not much chance that the audience will either. Passion and enthusiasm can be contagious in pitch situations, but so can a lack of those qualities, Steenburgh says. If the presenter appears bored or unsure, the audience will... View Details

Keywords: by Dennis Fisher

18 Aug 2008
Research & Ideas

How Disruptive Innovation Changes Education

incumbents and where there are people who would like to do something but cannot access the available offering. By targeting these areas, you have a much greater chance of launching successfully a disruptive... View Details

Keywords: by Martha Lagace; Education

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

As economies reopen after forced shutdowns caused by COVID-19, managers around the world are faced with a dual challenge: keep the workforce safe while preserving business viability in an evolving and volatile market. How should... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

20 Feb 2019
Research & Ideas

Rocket-tunity: Can Private Firms Turn a Profit in Space?

space race have been blessed somewhat by the glamour of it all. Investors enthusiastically, maybe too much so, backed a host of startups including those headed by superstar names like Sir Richard Branson,... View Details

Keywords: by Scott Wallask; Aerospace; Tourism; Transportation

16 Sep 2013
Research & Ideas

Earnings Calls That Get Lost in Translation

The CEO's key to a successful earnings call with investors? Crystal clear communication. Earnings calls are typically held after the release of quarterly earnings, allowing company executives a chance to brief investors, analysts, and... View Details

Keywords: by Dina Gerdeman

23 Jun 2008
Research & Ideas

Innovative Ways to Encourage Personal Savings

savings difficult by changing the savings decision-making process, the time and place for savings, or the cost-benefit of savings itself. Such ideas could help low- to moderate-income households, and anyone else, build assets and put... View Details

Keywords: by Martha Lagace; Financial Services

26 Oct 2009
Lessons from the Classroom

The New Deal: Negotiauctions

complex, ever-changing deal situations that occur in today's business environment. Harvard Business School professor Guhan Subramanian fills that gap by examining complex deals where negotiators are fighting on multiple fronts—across the... View Details

Keywords: by Julia Hanna

11 Oct 2024
Research & Ideas

How AI Could Ease the Refugee Crisis and Bring New Talent to Businesses

transformed several industries over the past two years—may offer solutions for overwhelmed resettlement programs run by both nongovernmental organizations and governments, according to a study by Harvard... View Details

Keywords: by Ben Rand; Technology; Information Technology

10 Jan 2007
HBS Case

The Challenge of Managing National Security

only beginning to learn about these matters. And by the way, we don't have security clearances. The case is based on publicly available documents and information. The role of this case is not to assess how well the intelligence community... View Details

Keywords: by Garry Emmons; Service

28 May 2019
Research & Ideas

Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets

to 80 in 2014. Another example: Some 70 percent of auditors in 1996 were likely to settle claims with some sort of cash payment. By 2016 the percentage of paid settlements had dropped to a little over 30 percent. “Reducing the bite, the... View Details

Keywords: by Martha Lagace; Financial Services; Accounting

Publications