Publications

November 2007
Case

Differences at Work: Erica (A)

By: Sandra J. Sucher and Rachel Gordon

In Differences at Work: Erica (A) HBS Case No. 9-408-015 Erica, a junior sales person, has just been offered the opportunity to attend an important client dinner. Later, Erica learns that she received the invitation because of her race. View Details

Keywords: Race; Employees

November 2007
Supplement

Differences at Work: Alex (B)

By: Sandra J. Sucher and Rachel Gordon

In Differences at Work: Alex (B) HBS Case No. 9-408-042 turns to his uncle, an employment lawyer, to discuss the situation. After receiving a matching offer from his current firm, Alex decides to stay with his firm but concedes that he did not have to make any hard... View Details

Keywords: Decisions; Ethics; Job Offer; Compensation and Benefits

September 2006 (Revised July 2007)
Teaching Note

Restoring Trust at WorldCom (TN)

By: Sandra J. Sucher and Aldo Sesia

Teaching Note to (404-138) and (304-091). View Details

Keywords: Telecommunications Industry

December 2011
Supplement

Chris and Alison Weston (C)

By: Sandra J. Sucher and Celia Moore

February 2009 (Revised September 2009)
Supplement

Yahoo! in China (B)

By: Sandra J. Sucher and Daniel Baer

Describes the actions that Jerry Yang took to manage the aftermath of the Shi Tao incident following the 2007 Congressional hearing. View Details

Keywords: Ethics; Cross-Cultural and Cross-Border Issues; Policy; Government Legislation; Crisis Management; Business and Government Relations; Internet; Information Technology Industry; China; United States

November 2007 (Revised October 2008)
Supplement

Differences at Work: Will (B)

By: Sandra J. Sucher and Rachel Gordon

In Differences at Work: Will (B), HBS Case No. 9-408-045, Will describes how decided to respond to the question so that his colleague could tell from his answer that Will was a gay man. View Details

Keywords: Attitudes; Diversity

November 2007
Case

Differences at Work: Ben (A)

By: Sandra J. Sucher and Rachel Gordon

During a casual conversation one of Ben's professional colleagues unexpectedly makes an anti-Semitic remark. What should Ben do? View Details

Keywords: Prejudice and Bias; Behavior; Ethics; Religion; Employees; Diversity

September 2006
Teaching Note

James Burke: A Career in American Business Series (LCA) (TN)

By: Sandra J. Sucher and Aldo Sesia

Keywords: Business Ventures

June 2003 (Revised October 2004)
Case

Novartis: The Challenge of Success (D)

By: Sandra J. Sucher and Stacy McManus

Supplements the (A) and (B) cases. View Details

Keywords: Pharmaceutical Industry; Biotechnology Industry

March 2021
Article

Parental Burnout Around the Globe: A 42-Country Study

By: Isabelle Roskam, Joyce Aguiar, Ege Akgun, Gizem Arikan, Mariana Artavia, Herve Avalosse, Kaisa Aunola, Michael Bader, Claire Bahati, Elizabeth J. Barham, Elaine Besson, Wim Beyers, Emilie Boujut, Maria Elena Brianda, Anna Brytek-Matera, Neomie Carbonneau, Filipa Cesar, Bin-Bin Chen, Geraldine Dorard, Luciana Carla dos Santos Elias, Sandra Dunsmuir, Natalia Egorova, Nicolas Favez, Anne-Marie Fontaine, Heather Foran, Julia Fricke, Kaichiro Furutani, Laura Gallee, Myrna Gannage, Maria Gaspar, Lucie Godbout, Amit Goldenberg, James J. Gross, Maria Ancuta Gurza, Ruby Hall, Muhammad Aamir Hashmi, Ogma Hatta, Mai Helmy, Thi Van Hoang, Mai Trang Huynh, Emerence Kaneza, Taishi Kawamoto, Goran Knezevic, Bassantea Lodegaena Kpassagou, Ljiljana B. Lazarevic, Sarah Le Vigouroux, Astrid Lebert-Charron, Vanessa Leme, Gao-Xian Lin, Carolyn MacCann, Denisse Manrique-Millones, Marisa Marias, Maria Isabel Miranda-Orrego, Marina Miscioscia, Clara Morgades-Bamba, Seyyedeh Fatemeh Mousavi, Badra Moutassem-Mimouni, Ana Muntean, Hugh Murphy, Alexis Ndayizigiye, Josue Ngnombouowo Tenkue, Sally Olderbak, Sophie Ornawka, Fatumo Osman, Daniela Oyarce-Cadiz, Pablo A Perez-Diaz, Konstantinos V Petrides, Claudia Pineda-Marin, Katharina Prandstetter, Alena Prikhidko, Ricardo T Ricci, Fernando Salinas-Quiroz, Raquel Sanchez-Rodriguez, Ainize Sarrionandia, Celine Scola, Vincent Sezibera, Paola Silva, Alessandra Simonelli, Bart Soenens, Emma Sorbring, Matilda Sorkkila, Charlotte Schrooyen, Elena Stanculescu, Elena Starchenkova, Dorota Szczygiel, Javier Tapia, Thi Minh Thuy Tri, Melissa Tremblay, A. Meltem Ustandag-Budak, Maday Valdes Pacheco, Hedwig van Bakel, Lesley Verhofstadt, Jaqueline Wendland, Saengduean Yotanyamaneewong and Moira Mikolajczak

High levels of stress in the parenting domain can lead to parental burnout, a condition that has severe consequences for both parents and children. It is not yet clear, however, whether parental burnout varies by culture, and if so, why it might do so. In this study,... View Details

Keywords: Exhaustion; Culture; Individualism; Collectivism; Prevalence; Family and Family Relationships; Values and Beliefs; Global Range

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March–April 2024
Article

How Companies Should Weigh in on a Controversy: A Better Approach to Stakeholder Management

By: David M. Bersoff, Sandra J. Sucher and Peter Tufano

Executives need guidance about managing their organizations’ engagement with societal issues—including hot-button topics such as gender, climate, and racial discrimination. Success in this realm does not mean avoiding public controversy or achieving unanimous support... View Details

Keywords: Values and Beliefs; Social Issues; Business and Stakeholder Relations; Judgments; Management Practices and Processes

15 May 2018
First Look

New Research and Ideas, May 15, 2018

Layoffs That Don't Break Your Company: Better Approaches to Workforce Transition By: Sucher, Sandra J., and Shalene Gupta Abstract—Today layoffs have become companies’ default response to the challenges created View Details

Keywords: Dina Gerdeman

February 2014
Background Note

Furloughs: An Alternative to Layoffs for Economic Downturns

By: Sandra J. Sucher and Susan J. Winterberg

This note describes the practice of employee furloughs (also known as work sharing or short-time work) including their regulatory frameworks in different countries and the business and ethical implications of their use. View Details

Keywords: Work Sharing; Furloughs; Temporary Layoff; Short Time Work; Employee Relationship Management; Job Cuts and Outsourcing

January 2013 (Revised October 2019)
Technical Note

Guide to ISDL Reflections

By: Joshua D. Margolis and Sandra J. Sucher

May 1999 (Revised July 2000)
Teaching Note

Reading Rehabilitation Hospital: Implementing Patient-Focused Care TN

By: Jody H. Gittell and Sandra J. Sucher

Teaching Note for (9-898-172). A rewritten version of an earlier teaching note. View Details

Keywords: Health; Health Care and Treatment; Medical Specialties; Health Testing and Trials; Valuation; Service Operations; Balance and Stability; Production; Demand and Consumers; Risk and Uncertainty; Technology; Health Industry

Article

Case Study: Follow Dubious Orders or Speak Up?

By: Sandra J. Sucher and Matthew Preble

The article discusses an intern for the technology security company Zantech addressing her concerns about her boss in Seoul, South Korea, regarding an inappropriate suggestion on misrepresenting her identity. An overview of the ethical aspects of addressing her... View Details

Keywords: Ethics; Labor and Management Relations; Organizational Culture

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October 2011
Supplement

Chris and Alison Weston (B)

By: Sandra J. Sucher and Celia Moore

Chris and Alison Weston describe their trial process and time in prison. View Details

Keywords: Crime and Corruption; Decisions; Moral Sensibility; Courts and Trials; Behavior

September 2011
Case

Anne Riley: Laid Off

By: Sandra J. Sucher and Phillip Andrews

This case describes the experience of Anne Riley, a 28 year old private equity analyst, who was laid off in 2008. The case explores the emotions she felt throughout the process and how she handled the experience. View Details

Keywords: Resignation and Termination

November 2007
Supplement

Differences at Work: Emily (C)

By: Sandra J. Sucher and Rachel Gordon

In Differences at Work: Emily (C) HBS Case No. 9-408-047 describes how the original email author apologizes to her acknowledging that his behavior was extremely inappropriate. While Emily accepts the apology, she still forwards the email on to her boss with a note... View Details

Keywords: Behavior; Working Conditions; Employees; Interpersonal Communication; Resignation and Termination