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- All HBS Web
(1,044)
- News (663)
- Research (296)
- Multimedia (321)
- Faculty Publications (226)
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- December 2020 (Revised March 2025)
- Case
Responsive Working at PepsiCo UK (A): Designing a Turnaround
By: Amy C. Edmondson and Nancy Boghossian Staples
Facing a significant decline in revenues in 2016, David Gwilliam, Head of Transformation at PepsiCo UK introduced a new way of working (“Responsive Working”), which encompasses a set of work practices and some new team structures. The work practices comprise a set of 9... View Details
Keywords: SLAM Teams; Turnaround; Groups and Teams; Employees; Training; Decision Making; Planning; Performance Improvement; Consumer Products Industry; Manufacturing Industry; United Kingdom; Europe
Edmondson, Amy C., and Nancy Boghossian Staples. "Responsive Working at PepsiCo UK (A): Designing a Turnaround." Harvard Business School Case 621-076, December 2020. (Revised March 2025.)
- 20 Dec 2016
- Research & Ideas
The 10 Most Popular 'Cold Call' Podcasts
covering world-class brands, innovative start-ups, and social enterprises, and the most popular of the more than 30 episodes produced in the past year are listed below. The Amazing Life of One of America’s Earliest Black, Female Entrepreneurs View Details
Keywords: Re: Multiple Faculty
- June 2010 (Revised August 2010)
- Case
State Grid: Corporate Social Responsibility
By: Christopher Marquis, Nancy Dai, Dongning Yang and Hong Wu
In October 2009, State Grid, the largest utility company in the world, and a pioneer and leader in CSR practices in China, was planning its 2009 CSR Report and long-term CSR implementation. Some of the specific challenges faced at the time include: How could the... View Details
Keywords: Corporate Social Responsibility and Impact; Management Systems; Business and Stakeholder Relations; Corporate Accountability; Behavior; Change Management; Global Range; Employees; Utilities Industry; China
Marquis, Christopher, Nancy Dai, Dongning Yang, and Hong Wu. "State Grid: Corporate Social Responsibility." Harvard Business School Case 410-141, June 2010. (Revised August 2010.)
- April 1996 (Revised April 1996)
- Case
Shopping Alternatives, Inc.: Home Shopping in the Information Revolution
By: Raymond R. Burke, Nancy F. Koehn and Geoffrey Verter
Keywords: Consumer Products Industry
Burke, Raymond R., Nancy F. Koehn, and Geoffrey Verter. "Shopping Alternatives, Inc.: Home Shopping in the Information Revolution." Harvard Business School Case 796-132, April 1996. (Revised April 1996.)
- January 2, 2020
- Article
Changes in Quality of Care After Hospital Mergers and Acquisitions
By: Nancy Dean Beaulieu, Leemore S. Dafny, B. E. Landon, Jesse Dalton, Ifedayo Kuye and J. Michael McWilliams
Background: The hospital industry has consolidated substantially during the past two decades and at an accelerated pace since 2010. Multiple studies have shown that hospital mergers have led to higher prices for commercially insured patients, but research about effects... View Details
Beaulieu, Nancy Dean, Leemore S. Dafny, B. E. Landon, Jesse Dalton, Ifedayo Kuye, and J. Michael McWilliams. "Changes in Quality of Care After Hospital Mergers and Acquisitions." New England Journal of Medicine 382, no. 1 (January 2, 2020): 51–59.
- 26 Mar 2008
- Sharpening Your Skills
Sharpening Your Skills: Disaster!
hardships? Professor Nancy F. Koehn discusses lessons for leaders. Key concepts include: As the ship froze into place, Shackleton quickly overcame his own ego to reset the enterprise to focus on survival.... View Details
- February 2022
- Article
OMG! My Boss Just Friended Me: How Evaluations of Colleagues' Disclosure, Gender, and Rank Shape Personal/Professional Boundary Blurring Online
By: Nancy Rothbard, Lakshmi Ramarajan, Ariane Ollier-Malaterre and Serenity Lee
We propose and test a relational boundary-blurring framework, examining how employees’ evaluations of colleagues’ characteristics drive their decisions to connect with colleagues as friends online. We use a multi-method approach across four studies to investigate how... View Details
Rothbard, Nancy, Lakshmi Ramarajan, Ariane Ollier-Malaterre, and Serenity Lee. "OMG! My Boss Just Friended Me: How Evaluations of Colleagues' Disclosure, Gender, and Rank Shape Personal/Professional Boundary Blurring Online." Academy of Management Journal 65, no. 1 (February 2022): 35–65.
- January 7, 2014
- Article
Racing to Win: How Two Antarctic Adventurers Led Very Different Expeditions
By: Nancy Koehn
Koehn, Nancy. "Racing to Win: How Two Antarctic Adventurers Led Very Different Expeditions." Leadership Forum (January 7, 2014).
- November 2013
- Column
The Brain—and Soul—of Capitalism
By: Nancy Koehn
Koehn, Nancy. "The Brain—and Soul—of Capitalism." Harvard Business Review 91, no. 11 (November 2013): 44.
- 18 May 2010
- First Look
First Look: May 18
market. We present statistics on the activity in these market mechanisms and present survey evidence that both mechanisms have facilitated matches. The paper concludes by discussing the emergence of platforms for transmitting job market... View Details
Keywords: Martha Lagace
- October 30, 2000
- Article
Building a Powerful Prestige Brand
By: Nancy F. Koehn
Keywords: Brands and Branding
Koehn, Nancy F. "Building a Powerful Prestige Brand." Harvard Business School Working Knowledge (October 30, 2000).
- October 6, 2017
- Article
How Deep Personal Crises Turned a President, an Escaped Slave, a Polar Explorer, an Environmental Crusader, and a Nazi Resister into Iconic Leaders
By: Nancy F. Koehn
Koehn, Nancy F. "How Deep Personal Crises Turned a President, an Escaped Slave, a Polar Explorer, an Environmental Crusader, and a Nazi Resister into Iconic Leaders." LinkedIn Pulse (October 6, 2017).
- 2001
- Chapter
Estee Lauder: Self Definition and the Modern Cosmetics Market
By: Nancy F. Koehn
Koehn, Nancy F. "Estee Lauder: Self Definition and the Modern Cosmetics Market." In Beauty and Business: Commerce, Gender and Culture in Modern America, edited by Philip Scranton. Routledge, 2001.
- March 25, 2014
- Guest Column
Calling All Leaders: Feed and Water Yourself
By: Nancy F. Koehn
Koehn, Nancy F. "Calling All Leaders: Feed and Water Yourself." Huffington Post, The Blog (March 25, 2014).
- August 15, 2012
- Article
A Summer to Thrive
By: Nancy F. Koehn
Koehn, Nancy F. "A Summer to Thrive." Leadership Forum (August 15, 2012).
- July 3, 2013
- Article
A 4-Step Guide to Assessing and Strengthening Your Institution's Brand
By: Nancy F. Koehn
Koehn, Nancy F. "A 4-Step Guide to Assessing and Strengthening Your Institution's Brand." Leadership Forum (July 3, 2013).
- November 19, 2013
- Guest Column
The Road to America Leads Through Gettysburg
By: Nancy F. Koehn
Koehn, Nancy F. "The Road to America Leads Through Gettysburg." Washington Post, On Leadership (November 19, 2013).
- December 4, 2011
- Book Review
That Eternal Question of Fairness
By: Nancy F. Koehn
Keywords: Fairness
Koehn, Nancy F. "That Eternal Question of Fairness." New York Times (December 4, 2011).
- October 14, 2011
- Blog Post
Steve Jobs, the Immediate Case Study
By: Nancy F. Koehn
Koehn, Nancy F. "Steve Jobs, the Immediate Case Study." Harvard Business Review Blogs (October 14, 2011). http://blogs.hbr.org/hbsfaculty/2011/10/steve-jobs-the-immediate-case.html.
- October 3, 2011
- Blog Post
Putting Steve Jobs in Perspective
By: Nancy F. Koehn
Koehn, Nancy F. "Putting Steve Jobs in Perspective." Washington Post, On Leadership (October 3, 2011). http://www.washingtonpost.com/national/on-leadership/putting-steve-jobs-in-perspective/2011/10/03/gIQALvCHIL_story.html.