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- All HBS Web
(3,211)
- People (1)
- News (908)
- Research (2,016)
- Events (7)
- Multimedia (36)
- Faculty Publications (960)
- 01 Dec 2014
- Research & Ideas
The Big Influence of Small Countries in the United Nations Secretariat
Who really runs the world? We're not talking in a power-brokers-conspiring-in-the-back-room sort of way. Rather, by looking at the institutions that countries themselves have set up to organize the world's affairs, can we determine who is... View Details
Keywords: by Michael Blanding
- 17 Jun 2015
- Lessons from the Classroom
Excellence Comes From Saying No
School Professor Frances Frei has explored that question for years in the retail realm, culminating in her 2012 book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business. This past semester at HBS, the UPS... View Details
Keywords: by Michael Blanding
- 06 Nov 2023
- Research & Ideas
Did You Hear What I Said? How to Listen Better
School. “You feel like maybe they weren’t totally listening.” In fact, people often aren’t tuned in when we think they are, and it’s tough to tell when someone is actually paying attention, according to a forthcoming article in the Journal of Experimental Psychology... View Details
Keywords: by Michael Blanding
- 15 Aug 2023
- Research & Ideas
Why Giving to Others Makes Us Happy
When budgeting for expenses, people may want to consider including a line item for giving, since a growing body of research shows that spending money on others can provide a mental boost. Harvard Business School Assistant Professor Ashley Whillans recently partnered... View Details
Keywords: by Michael Blanding
- 05 Sep 2023
- Book
Thriving After Failing: How to Turn Your Setbacks Into Triumphs
it. Those emotions are deep-seated from an evolutionary standpoint. “From a survival perspective, we are risk-averse,” she says. “Just as we are interested in other people thinking well of us. Long ago, rejection by the group could, in... View Details
Keywords: by Michael Blanding
- 13 Jul 2016
- HBS Case
How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers
business by finding customers who needed rooms in cities hosting popular events. Source: GoodLifeStudio “If you don’t have a supply of houses and apartments, people are not going to come,” says Teixeira. The problem was, where to find... View Details
- 21 Mar 2018
- Research & Ideas
Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity
future, 50 percent of all tasks currently done by humans could be done by machine learning and artificial intelligence,” says Prithwiraj (Raj) Choudhury, assistant professor at Harvard Business School.... View Details
- 12 May 2021
- Book
The Hard Truth About Being a CEO
About the Author Michael Blanding is a writer based in Boston. [Image: iStockphoto/LL28] What's the best management advice you've heard? Share your insights in the comments below. Book Excerpt Five Ways To Keep Connected View Details
Keywords: by Michael Blanding
- 23 Jun 2021
- Research & Ideas
One More Way the Startup World Hampers Women Entrepreneurs
new apps and other products, offering feedback to help entrepreneurs refine their ideas. However, there’s a caveat to this feedback: 90 percent of users on Product Hunt are men, according to a recent working paper by a trio of Harvard... View Details
Keywords: by Michael Blanding
- December 2020 (Revised January 2022)
- Supplement
Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (B)
By: Linda A. Hill and Emily Tedards
In 2011, Michael Ku became Pfizer’s Vice President of Global Clinical Supply (GCS) after the company had undergone three large-scale mergers and acquisitions. As Ku and his new leadership team set out to build a proactive, end-to-end, digital and physical clinical... View Details
Keywords: Digital Technology; Customer-centricity; Innovation; Customer Focus; Talent; Talent Management; Leadership; Innovation and Invention; Transformation; Organizational Culture; Customer Focus and Relationships; Change Management; Talent and Talent Management; Supply Chain; Mission and Purpose
Hill, Linda A., and Emily Tedards. "Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (B)." Harvard Business School Supplement 421-037, December 2020. (Revised January 2022.)
- 26 Jun 2023
- Research & Ideas
Want to Leave a Lasting Impression on Customers? Don't Forget the (Proverbial) Fireworks
marketers think of the customer experience like a play in three acts—pre-purchase, purchase, and post-purchase. However, research by De Freitas and fellow researchers looked more holistically at the customer journey and found that most... View Details
- 13 Jan 2016
- Research & Ideas
The Problem with Productivity of Multi-Ethnic Teams
unit. “The working atmosphere was more cohesive among co-ethnic teams” Pons wanted to see if the same kind of door-to-door outreach could work in Kenya, which had been wracked by ethnic violence in the 2007 election. Specifically, he... View Details
Keywords: by Michael Blanding
- 10 May 2017
- Research & Ideas
Amazon Web Services Changed the Way VCs Fund Startups
with Michael Ewens of the California Institute of Technology and Matthew Rhodes-Kropf of MIT Sloan School of Management. The researchers focus on one of the most important technological shifts in recent years—the introduction of Amazon... View Details
- 07 Jun 2023
- HBS Case
3 Ways to Gain a Competitive Advantage Now: Lessons from Amazon, Chipotle, and Facebook
enough, then you are creating value not just for the company, but for the customer, or for employees and suppliers as well,” Karp says. Differentiation is key Many companies achieve a competitive advantage by differentiating themselves... View Details
Keywords: by Michael Blanding
- July 2023 (Revised January 2025)
- Teaching Note
Sian Flowers: Fresher by Sea?
By: Willy Shih and Michael W. Toffel
- 02 Feb 2015
- Research & Ideas
Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t
Over the past two decades, entire industries have been disrupted by Internet competitors who "unbundled" their content and delivered it to consumers in new ways. Newspapers lost out to Google and Craigslist, record companies to iTunes and... View Details
Keywords: by Michael Blanding
- 04 Dec 2019
- Book
Creating the Experimentation Organization
biggest problems in innovation is that it can generate uncertainty, says Thomke. Even in an age of Big Data, companies are stymied by the fact that they don’t know what they don’t know. “If something is very novel, there is little data... View Details
Keywords: by Michael Blanding
- 05 Aug 2022
- Research & Ideas
Why People Crave Feedback—and Why We’re Afraid to Give It
feedback and appreciated it when they got it." In another experiment, the team ratcheted up the stakes by inviting two people who knew each other well—such as romantic partners and close friends—into the laboratory, and then randomly... View Details
Keywords: by Michael Blanding
- 10 Jan 2018
- Research & Ideas
Working for a Shamed Company Can Hurt Your Future Compensation
executives by examining how they are penalized in starting pay when looking for new work. The study, co-written with Eric Lin of the United States Military Academy at West Point, reveals these executives pay a steep price for guilt View Details