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  • 05 Jul 2021
  • What Do You Think?

Do Companies Really Need Chief Experience Officers to Know Their Customers?

position: the chief experience officer or CXO." A knowledge of customer experiences can be invaluable in the design and distribution of a product or service. We were convinced of that by Joseph Pine and James Gilmore in their influential... View Details
Keywords: by James Heskett
  • 06 Aug 2013
  • First Look

First Look: August 6

All Ranks Are Local: Why Humans Are Both (Painfully) Aware and (Surprisingly) Unaware of Their Lot in Life By: Norton, Michael I Abstract—No description available. Publisher's link:... View Details
Keywords: Anna Secino
  • 16 Mar 2020
  • Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

honest conversation, to undermine their ability to develop a trust-based culture for years to come. Michael Beer is the Cahners-Rabb Professor of Business Administration, Emeritus, co-founder and director of TruePoint Partners, and the... View Details
Keywords: by Dina Gerdeman
  • 18 Aug 2009
  • First Look

First Look: August 18

  Working PapersFeeling Good about Giving: The Benefits (and Costs) of Self-Interested Charitable Behavior Authors:Lalin Anik, Lara B. Aknin, Michael I. Norton, and Elizabeth W. Dunn Abstract While lay... View Details
Keywords: Martha Lagace
  • 28 Feb 2012
  • First Look

First Look: Feb. 28

Pierce, Jason A. Snyder, and Michael W. Toffel Abstract Competition among firms can have many positive outcomes, including decreased prices and improved quality. Yet... View Details
Keywords: Sean Silverthorne
  • 05 Jan 2009
  • Research & Ideas

Most Popular Articles and Working Papers 2008

professor Michael I. Norton and colleagues Elizabeth W. Dunn and Lara B. Aknin, described in the journal Science, looks into how and why spending money on others promotes happiness. Norton explains more in... View Details
Keywords: by Staff
  • 04 Oct 2011
  • First Look

First Look: October 4

Authors:Auden Schendler and Michael Toffel Publication:MIT Sloan Management Review 53, no. 1 (fall 2011) Abstract There's a problem with most major environmental rankings of businesses: too often, the... View Details
Keywords: Sean Silverthorne
  • 17 Apr 2012
  • First Look

First Look: April 17

  PublicationsHappiness Runs in a Circular Motion: Evidence for a Positive Feedback Loop between Prosocial Spending and Happiness Authors:Lara B. Aknin, Elizabeth W. Dunn, and Michael I. Norton... View Details
Keywords: Carmen Nobel
  • 01 Jun 2016
  • What Do You Think?

When Business Performance Falters, is Culture Change the Fix?

Yet a third view is that the odds of success in achieving important change are enhanced by coordinated efforts to alter, as Michael Beer puts it, “the organization model” (including culture) and the... View Details
Keywords: by James L. Heskett
  • 30 May 2017
  • First Look

First Look at New Research and Ideas, May 30

Despite recent advances in our understanding of how locations impact the creation and appropriation of value by firms, the speed of these changes has often surpassed the speed of research on the connections between geography and firms.... View Details
Keywords: Sean Silverthorne
  • 18 Sep 2012
  • First Look

First Look: September 18

Buildings Authors:Timothy Simcoe and Michael W. Toffel Abstract We measure the impact of municipal policies requiring governments to construct green buildings on private-sector... View Details
Keywords: Sean Silverthorne
  • 19 Feb 2020
  • News

Capitol Ideas to Combat Climate Change

opportunity to drive innovative environmental policy, Professor Michael W. Toffel told an audience of HBS and Harvard Kennedy School (HKS) alumni at the University Club of... View Details
Keywords: April White; photos by Jack Conroy
  • 06 Oct 2011
  • What Do You Think?

How Will the ‘Moneyball Generation’ Influence Management?

profile for analytics in management ranks? How, if at all, will a Moneyball Generation influence management? What do you think? References: Michael Lewis, Moneyball: The Art of Winning an Unfair Game (New York: View Details
Keywords: by James Heskett
  • 04 Jan 2010
  • Research & Ideas

Best of HBS Working Knowledge 2009

advantages, great employee and customer loyalty, and a smoother on-ramp in leadership succession. A book excerpt from The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professor... View Details
Keywords: by Staff
  • 13 Dec 2011
  • News

Harvard Business School tackles U.S. competitiveness

  • 13 Oct 2015
  • First Look

October 13, 2015

David Laibson, and Brigitte C. Madrian Abstract—Can governments increase private savings by taxing savings up front instead of in retirement? Roth 401(k) contributions are not tax-deductible in the contribution year, but withdrawals in... View Details
  • 08 Jan 2019
  • First Look

New Research and Ideas, January 8, 2019

November 20, 2018 Journal of the American College of Cardiology Operational Efficiency and Effective Management in the Catheterization Laboratory By: Reed, Grant W., Michael L. Tushman, and Samir R. Kapadia Abstract—Operational efficiency... View Details
Keywords: Dina Gerdeman
  • 03 Apr 2009
  • What Do You Think?

How Much Obsolescence Can Business and Society Absorb?

Summing Up To remain sane and relevant, must we smell the flowers as well as the ozone? This month's question of how much obsolescence business and society (and by implication, we as managers) can absorb brought out both the poets and the... View Details
Keywords: by Jim Heskett; Publishing; Journalism & News
  • 30 Aug 2016
  • First Look

August 30, 2016

variation generated by the experimental treatments, we model sales force performance to identify the effectiveness of various forms of conditional and unconditional compensation. We account for salesperson heterogeneity View Details
Keywords: Carmen Nobel
  • 24 Jan 2012
  • News

Free-Market Socialism