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  • winter 1986
  • Article

Auditor Changes Following Big Eight Mergers with Non-Big Eight Audit Firms

By: Paul M. Healy and Tom Lys
Keywords: Accounting Audits; Change; Business Ventures; Mergers and Acquisitions
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  • March 1982 (Revised October 1984)
  • Case

Carter, OPEC, and Big Oil

By: Richard H.K. Vietor
Keywords: Trade; Business and Government Relations; Energy Industry
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  • Book Review

Book Review of International Big Business, 1957-67: A Study of Comparative Growth, edited by Robert Rowthorn and Stephen Hymer

By: Louis T Wells Jr
Keywords: Business History; Growth and Development
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  • Teaching Interest

Decision Making Under Uncertainty

By: David E. Bell

Many of the decisions we face are made complicated by having uncertain consequences: how should I set my inventory when I don’t know what demand will be, should I refinance my mortgage when rates might go lower, how big a bet shall I make in a new business, and so... View Details

  • Teaching Interest

Managing Service Operations - MBA Elective Curriculum

By: Ryan W. Buell

World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details

Keywords: Service Delivery; Customer Satisfaction; Customer Loyalty; Quality; Employees; Service Models; Service Industry
  • Teaching Interest

Overview

By: Rob Markey

Managing Service Operations - MBA Elective Curriculum

World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course... View Details

Keywords: Customer Lifetime Value; Customer Centric Initiative; Customer Engagement; Service Management; Service Profit Chain; Service Design; Service Models; Service Excellence; Customer Focus and Relationships; Customer Satisfaction; Customer Value and Value Chain; Service Delivery; Service Operations
  • Research Summary

The Origins, Current State, and Future of Capitalism

By: Sophus A. Reinert
Starting with the dawn of market capitalism in Renaissance Italy, Professor Reinert works at the intersection of economic ideas, policies, and practices in history, particularly as seen through the lens of national strategies in international competition. He seeks to... View Details

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