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Show Results For
- All HBS Web
(1,888)
- People (8)
- News (885)
- Research (616)
- Events (1)
- Multimedia (6)
- Faculty Publications (27)
- 04 Mar 2014
- First Look
First Look: March 4
Publications August 2013 Jossey-Bass Teaming to Innovate By: Edmondson, Amy C. Abstract—Innovation requires teaming. (Put another way, teaming is to innovation what assembly lines are to car production.) This book brings together key insights on teaming, as they... View Details
Keywords: Sean Silverthorne
- 17 Jun 2020
- Blog Post
Black MBA Students Pen Letters to the HBS Community: Letter 2/5
Classmates in an effort to elevate this message: “On behalf of your Black classmates: we’re not okay, and you shouldn’t be either”. The letters are meant to remove the onus too often placed on Black students to discuss and teach fellow... View Details
- 2008
- Book
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit... View Details
Keywords: Customer Satisfaction; Organizational Change and Adaptation; Customer Ownership; Employee Ownership; Competitive Advantage; Value Creation
Heskett, James L., W. Earl Sasser Jr., and Joe Wheeler. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press, 2008.
- 25 Sep 2024
- Blog Post
HBS Latino Student Association Spotlight: Mireya Iglesias Ayala (MBA 2025)
related to MBA Admissions, alumni engagement, career development, and more to advocate for and empower the Latino community on campus and beyond. In honor of Hispanic Heritage Month, we asked LASO members to share what being Latino at HBS means to them. Being... View Details
- Blog
Reinventing the GMP Experience
Programs, we integrate on-campus modules with virtual modules to help participants minimize time away from the office and home while still maximizing learning. With the General Management Program (GMP), we have gone even further to enable... View Details
- 04 Oct 2019
- Blog Post
Finding My Passion in the Startup Space
rewards were huge, as I was able to join a startup in Silicon Valley, work and learn from amazing people, and launch and manage new product lines in the home services space. For someone who is passionate about startups, living in Silicon... View Details
- 28 Apr 2020
- Blog Post
A Crash Course in Saving a Family Business
return home to Queens, NY, to both complete her first-year MBA studies online, and launch an e-commerce site to help her parents’ small business, Bean&Bean Coffee Roasters, stay afloat. “It’s been surreal. This morning, I had a... View Details
- 09 May 2016
- Blog Post
What To Know For An International Job Search
may not always appreciate your transferrable skills. If you are an expat returning to your native country after being away for more than five years, home may now seem especially distant as your friends and... View Details
- 06 Sep 2022
- Blog Post
To Go-Go: A Foodtech Startup Serves Up Scale in Latin America
For all their variety, restaurants have two things in common: a kitchen where food is prepared and a dining area where customers consume it. But what if you could use technology to ditch the dining area and just keep the kitchen, trimming... View Details
- 15 May 2020
- Blog Post
Words from an HBS Partner: Reflections on the Partner Experience
As the time to say goodbye to HBS and our home in Cambridge comes around, I can’t help but reflect on our move here and the thoughts that were running through my head at the beginning of our first semester. Thoughts of worry and... View Details
- Web
Alumni
More Stories Search the Alumni Directory Be found. Update your profile Programs & Events Jun 23 TBD Investment Management Workshop Acquire insights you can apply to your business as you explore recent... View Details
- 27 Jun 2019
- Blog Post
Dance to the Music: How Noa Torok Found Her Dream Job at SoundCloud
Noa Torok, MBA 2019, came to HBS with a blank slate. “I arrived with zero expectations,” she says. “I had no idea what I wanted to do.” Her prior experience had shown her the opposite – what she did not want to do. After studying both law and business management in her... View Details
Keywords: Entertainment / Media / Sports
- Person Page
Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
- 11 Jul 2005
- Research & Ideas
The New International Style of Management
me, in either a team or a one-on-one setting." Continues Klump, "I understood enough of Chinese culture to know that you rarely, if ever, confront someone in a group setting, as maintaining face is important. So I waited to have... View Details
Keywords: by Garry Emmons
- 13 Jan 2009
- First Look
First Look: January 13, 2009
persevered and thrived despite personal, social, and professional obstacles. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=409057 A Managerial Perspective on Clinical Trials Harvard... View Details
Keywords: Martha Lagace
- 10 Oct 2005
- Research & Ideas
Homers: Secrets on the Factory Floor
A factory worker uses company time and materials to fashion a lamp he will take home for personal use—an artifact called a "homer." The practice is probably illegal and clearly against written company policy. If discovered, the... View Details
- 27 Mar 2005
- Research & Ideas
Should I Pay the Bribe?
discusses the case and his own research. Cynthia Churchwell: You have been studying the impact and workings of corruption for several years. What spurred your interest in this area? Rafael Di Tella: I was born in Argentina, need I... View Details
Keywords: by Cynthia D. Churchwell
- 9 AM – 10 AM EDT, 20 Mar 2019
- HBS Online
HBS Online Business Analytics
Develop a data mindset and the analytical skills to interpret and communicate data. This course will demystify data analysis and equip you with concrete skills to apply in your work or further studies.
Program Dates: March 20, 2019 - May 15, 2019 View Details
- 08 Jul 2015
- What Do You Think?
Do Americans Work Too Much and Think About Work Too Little?
would ask, "What are you doing, Tony?" And, always a mischievous type who often made light of the culture, he would take delight in replying, "Nothing." Why do we work too hard and, at times, thoughtlessly? Edward Hare... View Details
- 24 Jun 2019
- Blog Post
Dance to the Music: How Noa Torok Found Her Dream Job at SoundCloud
Noa Torok, MBA 2019, came to HBS with a blank slate. “I arrived with zero expectations,” she says. “I had no idea what I wanted to do.” Her prior experience had shown her the opposite – what she did not want to do. After studying both law and business management in her... View Details