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  • All HBS Web  (26,234)
    • People  (94)
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  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
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Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Chicago.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Paris.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Tokyo.)
  • April 2009
  • Case

Young Presidents' Organization

By: Mikolaj Jan Piskorski, John D. Macomber and David Chen
The board of Young Presidents' Organization needs to decide on the future of its Networks Initiative, designed to connect its geographically dispersed membership base through 60 different interest-based networks. So far, one half of these networks have been considered... View Details
Keywords: Decision Choices and Conditions; Governing and Advisory Boards; Leadership Development; Growth and Development Strategy; Organizations; Social and Collaborative Networks
Citation
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Related
Piskorski, Mikolaj Jan, John D. Macomber, and David Chen. "Young Presidents' Organization." Harvard Business School Case 709-444, April 2009.
  • Web

Programs for Organizations

Harvard Business School Executive Education partners with leading organizations to deliver the learning and development solutions they need for successful transformation. Our live online programs—whether... View Details

    Organizing the In-between

    This article examines the population dynamics and viability of network weavers, which are organizations that provide network relations for others. An analysis of the population dynamics of the intergovernmental organizations (IGOs) that are the basis of the... View Details
    • December 2014 (Revised October 2015)
    • Case

    Iz-Lynn Chan at Far East Organization (Abridged)

    By: Linda A. Hill, Anthony J. Mayo and Dana M. Teppert
    This case describes how to champion and implement organizational change from the middle by recounting the experiences of Iz-Lynn Chan at Far East Organization. View Details
    Keywords: Iz-Lynn Chan; Far East Organization; Singapore; Far East Hospitality; Customer Centric Initiative; Hotels; Culture Change; Culture; Standard Operating Procedures; Serviced Residences; Service Quality And Standards Department; Service Operations; Service Delivery; Organizational Culture; Operations; Leading Change; Organizational Change and Adaptation; Accommodations Industry; Singapore; China
    Citation
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    Hill, Linda A., Anthony J. Mayo, and Dana M. Teppert. "Iz-Lynn Chan at Far East Organization (Abridged)." Harvard Business School Case 415-033, December 2014. (Revised October 2015.)
    • 2011
    • Article

    The Dynamics of Warmth and Competence Judgments, and Their Outcomes in Organizations

    By: Amy J.C. Cuddy, Peter Glick and Anna Beninger
    Two traits-warmth and competence-govern social judgments of individuals and groups, and these judgments shape people's emotions and behaviors. This paper describes the causes and consequences of warmth and competence judgments; how, when, and why they determine... View Details
    Keywords: Judgments; Organizations; Emotions; Behavior; Selection and Staffing; Performance Evaluation; Resource Allocation; Valuation; Competency and Skills; Information; Research
    Citation
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    Cuddy, Amy J.C., Peter Glick, and Anna Beninger. "The Dynamics of Warmth and Competence Judgments, and Their Outcomes in Organizations." Research in Organizational Behavior 31 (2011): 73–98.
    • Book Review

    Challenges and Opportunities Facing Nonprofit Organizations

    By: Arthur C. Brooks
    Citation
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    Brooks, Arthur C. "Challenges and Opportunities Facing Nonprofit Organizations." Public Administration Review 63, no. 4 (July 2003): 503–506. (A review of The State of Nonprofit America by Lester M. Salamon, On Being Nonprofit: A Conceptual and Policy Primer by Peter Frumkin, and Pathways to Nonprofit Excellence by Paul C. Light.)
    • 05 Jun 2018
    • HBS Conference

    Information, Markets, and Organizations Conference 2018

    • 09 Jun 2025
    • HBS Conference

    Information, Markets, and Organizations Conference (IMO)

    • 2012
    • Book

    Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy

    By: Amy C. Edmondson
    Continuous improvement, understanding complex systems, and promoting innovation are all part of the landscape of learning challenges today's companies face. I show that organizations thrive, or fail to thrive, based on how well the small groups within those... View Details
    Keywords: Change; Interpersonal Communication; Learning; Values and Beliefs; Innovation and Invention; Management; Performance Improvement; Groups and Teams; Research; Strategy; Complexity; Value
    Citation
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    Edmondson, Amy C. Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy. Jossey-Bass, 2012.
    • spring 1992
    • Article

    Organizing and Leading 'Heavyweight' Development Teams

    By: K. B. Clark and S. C. Wheelwright
    Keywords: Leadership; Groups and Teams
    Citation
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    Clark, K. B., and S. C. Wheelwright. "Organizing and Leading 'Heavyweight' Development Teams." California Management Review 34, no. 3 (spring 1992): 9–28.
    • Research Summary

    Nature of Organizations

    By: Regina E. Herzlinger

    Why do non-profit, public, and private business organizations exist? This project, begun in 2005, will became a seminar in 2007, focusing on the unique missions of these organizational forms and the resulting mechanisms for effective oversight.

     View Details
    • 06 May 2021
    • HBS Conference

    Gender and Work Symposium

    • March 1990
    • Article

    Technology, Organizations and Innovation: An Introduction

    By: Michael Tushman and R. Nelson
    Keywords: Information Technology; Organizations; Innovation and Invention; Information
    Citation
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    Tushman, Michael, and R. Nelson. "Technology, Organizations and Innovation: An Introduction." Administrative Science Quarterly 35, no. 1 (March 1990): 1–8.
    • 04 Apr 2019
    • HBS Conference

    Gender and Work Symposium

    • 1991
    • Book

    Organizing and Implementing the Marketing Effort

    By: Frank V. Cespedes
    Keywords: Marketing
    Citation
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    Related
    Cespedes, Frank V. Organizing and Implementing the Marketing Effort. Reading, MA: Addison-Wesley Publishing Company, 1991.
    • 05 Jun 2017
    • HBS Conference

    Information, Markets, and Organizations Conference 2017

    • 06 Jun 2012
    • HBS Conference

    Information, Markets, and Organizations Conference 2012

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