Word Of Mouth - Publications - Faculty & Research

02 Dec 2002
Research & Ideas

The Secret of How Microsoft Stays on Top

along with it—in essence, defining the way that applications should interact with its preexisting software components. It extended the model to its application business, sharing increasing amounts of code between products like View Details

Keywords: by Sean Silverthorne

16 Jan 2018
News

Celebrating the Impact of Nonprofits

Photo courtesy of HBSASNE Clubs News Clubs News The HBS Association of Southeastern New England (HBSASNE) recently held its first-ever reunion of the local nonprofit leaders it... View Details

Keywords: Margie Kelley

2018
Book

The Academy of Fisticuffs: Political Economy and Commercial Society in Enlightenment Italy

By: Sophus A. Reinert

The terms “capitalism” and “socialism” continue to haunt our political and economic imaginations, but we rarely consider their interconnected early history. Even the 18th century had its “socialists,” but unlike those of the 19th, they paradoxically sought to make the... View Details

Keywords: Enlightenment; Political Economy; Italy; Commercial Society; Economic Systems; Trade; History; Markets; Society; Italy

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11 Feb 2002
Research & Ideas

Secrets of the Successful Businesswoman

decisions based on what's good for the business, McGovern agreed that this is easier said than done. The money we earn comes promptly and comes to us. —Josephine Baker, 1847 "These sound like the words View Details

Keywords: by Martha Lagace

07 Apr 2014
Research & Ideas

Excerpt: ‘The Art of Negotiation’

things as well. Familiar routines and old assumptions have to be disrupted, even though doing so entails risk. Otherwise nothing new can be created. Frank Barrett calls this trait "provocative competence." It tops his list of key... View Details

Keywords: Re: Michael A. Wheeler

04 Apr 2007
Research & Ideas

The Business of Global Poverty

three months—have died. The lives that he and his Payatas neighbors lead resemble those of other inhabitants of the chaotic megacities of Latin America, Asia, and Africa whose... View Details

Keywords: by Garry Emmons

01 Sep 2016
News

The Taxi Wars of Jakarta

huge inefficiency.” It was while attending HBS that Makarim formed Go-Jek, a more efficient ojek service that organized 20 or so drivers through a call center; he relied on word of View Details

Keywords: Jeffrey Hutton; Illustrations by Josh Cochran

21 Nov 2005
Research & Ideas

The Geography of Corporate Giving

and nonprofits positively influence corporate philanthropy. Interviewees in one of the cities we studied described how institutions such as the local community foundation and boards of companies and... View Details

Keywords: by Sean Silverthorne

01 Sep 2013
News

C.D. Spangler's School of Thought

C.D. Spangler At HBS, C.D. ("Dick") Spangler Jr. (MBA 1956) has long been known as "both gracious and wise." In May, a Harvard University citation made it official, describing Spangler in those words as he was awarded an honorary doctor... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Mar 2010
News

The Heart of the Deal

an HBS classmate of Burke’s, a connection that led to the code word “Crimson” during part of the deal’s secret negotiations, the New York Times (December 3, 2009) reported. The... View Details

06 Aug 2021
Book

Steve Jobs and the Rise of the Celebrity CEO

transform Apple into the vehicle to fulfill his ambition, Jobs had to whip the company into shape. His goal was not only to make a dent in the universe but also perhaps, in the far-off and unimaginable future, to put himself on par with Bill Gates. In the View Details

Keywords: by Dina Gerdeman

22 Sep 2017
News

The Epicenter of Miami’s Vice

and showing that I'm a discrete person that I'm not going to screw you, that I'm not going to make your life miserable. And once that word gets around, other doors are bound to open up for you. And I had to do some crazy things to get... View Details

01 Nov 2017
What Do You Think?

What Are the Real Lessons of the Wells Fargo Case?

control, questionable organizational (particularly human resource management) practices, and human behavior traits in general. As “Former Employee” put it, “much of the language in the Visions and Values about caring for team members and... View Details

Keywords: by James Heskett; Banking

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

Toxic workers aren’t just a pain in the rear; they’re also a pain in the bottom line, according to a new Harvard Business School working paper. Dylan Minor, visiting assistant professor of business administration in the HBS Strategy unit,... View Details

Keywords: by Roberta Holland

03 Apr 2016
News

The Tampon of the Future

2009), an entrepreneur with an engineering background. “I was trying to develop a way for women to monitor their own fertility at home,” she told the New York Times recently. “Those kinds of diagnostic tests require a lot View Details

Keywords: Blavatnick; Scientific Research and Development Services

16 Apr 2012
Research & Ideas

The Inner Workings of Corporate Headquarters

portfolio," says Stuart. "All that is premised on the coordinating role of the corporate headquarters and corporate staff positions." The key word is theoretically. As Stuart explains, there... View Details

Keywords: by Michael Blanding

Summer 2013
Article

A Tale of Two Stories: Sustainability and the Quarterly Earnings Call

By: Robert G. Eccles and George Serafeim

One of the challenges companies claim to face in making sustainability a core part of their strategy and operations is that the market does not care about sustainability, either in general or because the time frames in which it matters are too long. The response of... View Details

Keywords: Sustainability; Communication; Integrated Corporate Reporting; Investment; Environmental Sustainability

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20 Sep 2019
Research & Ideas

Solving the Riddle of How Companies Grow Over Time

For many leaders of organizations, the word most used in their business vocabulary is “grow.” But when you talk to them about how their firms grow over time, or what kind of... View Details

Keywords: by Michael Blanding; Manufacturing

16 Apr 2008
Lessons from the Classroom

Chris Christensen: Legend of the Classroom

discussion from one point to the next—are remembered often by the legions of MBA students, doctoral candidates, and faculty members Christensen taught during an HBS career that spanned half a century, from the 1940s until his death in... View Details

Keywords: by Deborah Blagg; Education

30 Jan 2006
HBS Case

The Case of the Mystery Writer’s Brand

interactive model? Deighton isn't so sure. "People don't want to be fed a menu of books based on their past selections," he says. "They favor serendipity—they want to be surprised and charmed." That highlights the... View Details

Keywords: by Julia Hanna; Entertainment & Recreation; Information; Publishing

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