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- All HBS Web
(602)
- News (181)
- Research (222)
- Events (2)
- Multimedia (3)
- Faculty Publications (53)
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- 13 Aug 2024
- Op-Ed
Can AI Save Physicians from Burnout?
content. In 2022, Amazon introduced Amazon Clinic, a virtual health care service using AI to provide affordable treatment for common conditions. In October 2023, 10,000 clinicians and staff at the Permanente Medical Group started using AI... View Details
- 12 May 2009
- First Look
First Look: May 12, 2009
selected was the only candidate considered. Far too few companies conduct reference checks; far too many rely on gut reactions when judging qualifications and cultural fit. Hardly anyone considers whether candidates will be good team... View Details
Keywords: Martha Lagace
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
Virtual fitting-room technologies provide information about how a product fits a particular customer and promise to mitigate some of the frictions the information gap generates in the retailers’ supply chains. By implementing a series of... View Details
Keywords: Dina Gerdeman
- 12 Aug 2002
- Research & Ideas
‘Let the Buyer Beware’ Doesn’t Protect Investors
recalls Quattrone telling an analyst who wanted to issue a less than flattering report about a client. `Do you want to work in this firm? Do you want to be a team player? When it comes time for bonus review, all this will be remembered.'... View Details
Keywords: by D. Quinn Mills
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
value" of a customer. Customer growth strategies generally involve striving to expand the share of each customer's spending by expanding the company's range of products or services. This involves cross-selling to and partnering with the customer. The engineering... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 02 Jan 2001
- Research & Ideas
Gurus in the Garage
remember the extra 1½% you made. But they will remember your losing $10 million.'" Rules of Thumb Virtually every team we interviewed had the rule of "focus, focus, focus" instilled — or... View Details
Keywords: by Dorothy Leonard & Walter Swap
- 01 Dec 2003
- Research & Ideas
Sometimes Success Begins at Failure
management of false negatives is much more complex. False negatives are not only often difficult to recognize, but there is also no single, sure-fire way to deal with them. Meanwhile, the downside to ignoring them is virtually impossible... View Details
- 01 May 2007
- First Look
First Look: May 1, 2007
The Convention on Biological Diversity (CBD) was a U.N. treaty that by 2006 had been signed by virtually every country in the world except for the United States. The treaty established three main goals: the conservation of biological... View Details
Keywords: Sean Silverthorne
- 25 Apr 2017
- First Look
First Look at New Research, April 25
operating in manufacturing and electronics. The increasing impact of digital technologies on all of its business units had prompted CEO Joe Kaeser and his team to put digitalization at the core of the new corporate strategy, alongside... View Details
Keywords: Sean Silverthorne
- 29 Sep 2003
- Research & Ideas
Why Managing Innovation is Like Theater
"Artful," because it derives from the theory and practice of collaborative art and requires an artist-like attitude from managers and team members. "Making," because it requires that you conceive of your work as... View Details
Keywords: by Rob Austin & Lee Devin
- 10 Oct 2007
- First Look
First Look: First Look: October 10
Case 407-050 Gianna Angelopoulous-Daskalaki led the bidding organization that secured the 2004 Olympics for Athens and then later the preparations for those Games. Tracks her leadership style and how she and her team won the bid. After... View Details
Keywords: Martha Lagace
- 11 Sep 2018
- First Look
New Research and Ideas, September 11, 2018
August 2018 Journal of Accounting Research Virtual Issue on Empirical Management Accounting Research By: Abernethy, Margaret, and Dennis Campbell Abstract—No abstract available. Publisher's link:... View Details
Keywords: Dina Gerdeman
- 25 Mar 2021
- Research & Ideas
Steer Clear of the Blind Spots That Derail Experiments
an experiment almost a decade ago in which the company allowed a randomly selected subset of employees to work from home for nine months while the rest of the team stayed in the office. As it turned out, the employees who worked from home... View Details
Keywords: by Danielle Kost
- 11 Oct 2016
- First Look
October 11, 2016
the industry leader. New hires would help to integrate new products and grow marketing efforts, but several experienced team members wondered whether virtual collaboration could continue to work with an... View Details
Keywords: Sean Silverthorne
- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
strategy and organizational management. Products are being developed through open innovation, with input from people connected to each other and the company only through a common interest—and electronic media. Virtually every company on... View Details
Keywords: by Sean Silverthorne
- 02 Jan 2007
- Research & Ideas
Most Popular Articles of 2006
set-up, and why three dimensions are more powerful than one. Here's a Q&A and book excerpt. Negotiating When the Rules Suddenly Change Following the adoption of a collective bargaining agreement in 2005, National Hockey League GMs had one month to absorb the new... View Details
Keywords: by Sean Silverthorne
- 28 Apr 2010
- Research & Ideas
Earth Day Reflections
opportunity to engage in a virtual dialogue on these matters. Some major corporations are starting to take the lead in this effort, including United Technologies Corporation, Philips (the Dutch electronics and health care giant), the... View Details
Keywords: by Staff
- 07 Nov 2006
- First Look
First Look: November 7, 2006
in the form of implied accusations or aggravated tones of voice. These dynamics are virtually inevitable, even when managers try hard to avoid them. We introduce the distinction between hot and cool topics to help clarify when avoiding... View Details
Keywords: Sean Silverthorne
- 02 Apr 2001
- What Do You Think?
Telecommuting: Dangerous to Health?
"as part of a small team building a new company ... the time we spend together (as opposed to the day per week that she and her colleagues telecommute) ... is the most valuable." Jack Downey makes the case for the doubters:... View Details
Keywords: by James Heskett
- 26 Oct 2009
- Lessons from the Classroom
The New Deal: Negotiauctions
Back in 2001, I wanted to test some theoretical predictions about negotiations versus auctions. At the time I was co-course head for the first-year required course on Negotiation at HBS, so I designed an elaborate experiment that used all 900 first-year MBAs as my... View Details
Keywords: by Julia Hanna