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Show Results For
- All HBS Web
(706)
- People (2)
- News (212)
- Research (292)
- Events (1)
- Multimedia (6)
- Faculty Publications (76)
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- 22 Feb 2021
- Book
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
extrapolations of buying behavior in socially distanced contagion conditions. Second, the pandemic has accelerated trends that were in progress before, like omnichannel buying and multichannel selling. Third, the need to ramp-up virtual... View Details
Keywords: by Kristen Senz
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
client-centric approach. It intensified virtual interactions with customers, merged sales and customer service, and boosted integration of all databases, which had been spread across functions, into a single customer resource management... View Details
- 20 Mar 2000
- Research & Ideas
Incubators: The New Venture Capitalists?
issues on the subject at the Cyberposium panel "Incubators: The New Venture Capitalists?" Although the forms of their organizations vary in large and small ways, one thing all the participants agreed on was that incubators are... View Details
Keywords: by Kenneth Liss
- 06 Jun 2013
- Op-Ed
How to Do Away with the Dangers of Outsourcing
diminishing the quality and even viability of its offerings. Outsourcing Has Its Costs Just ask Boeing. No firm placed a bigger bet on the virtual organization model. Its new 787 Dreamliner was going to be... View Details
- 08 May 2020
- In Practice
Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On
Trelstad: Hold virtual fundraising events and engage loyal donors Organizations need to think quickly and practically about cash flows and revise their scenarios for getting through the crisis and then a... View Details
Keywords: by Danielle Kost
- 23 Jun 2003
- Research & Ideas
Psychology, Pathology, and the CEO
more productive." [New CEO] Greg Dyke virtually eliminated consultants at the BBC to force managers to think for themselves.— Rosabeth Moss Kanter Invensys's leadership team acted on this theory by adding new groups and roles,... View Details
Keywords: by Rosabeth Moss Kanter
- 25 Mar 2021
- Research & Ideas
Steer Clear of the Blind Spots That Derail Experiments
managers valuable insights, but there are potential pitfalls, Luca says. They include: Failing to tie experiments with managerial decision-making. Some organizations tend to relegate testing to specialized teams without deep managerial... View Details
Keywords: by Danielle Kost
- 02 Apr 2001
- What Do You Think?
Telecommuting: Dangerous to Health?
other…Technology robs us of the close contact we seek, and are reinforced by, in the learning cycle." But respondents who telecommute don't see it that clearly. Alan Carswell points out that: "One main characteristic of tacit knowledge transfer is that... View Details
Keywords: by James Heskett
- 04 Jul 2016
- Research & Ideas
Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment
organizations that really ends up with no trend line” “For decades, we’ve been in this cycle where an organization hires a consulting firm to help design and execute a restructuring, and then, as soon as... View Details
Keywords: by Carmen Nobel
- 23 Jul 2012
- Research & Ideas
Book Excerpt: ‘Talk, Inc.’
Editor's note: As traditional hierarchical organizations flatten, new ways of thinking about internal communications must be developed—news no longer flows just from top to bottom. In Talk, Inc.: How Trusted Leaders Use Conversation to... View Details
Keywords: Re: Boris Groysberg
- 22 May 2020
- In Practice
Post-COVID Health Care: More Screens, Less Red Tape?
they said: Hospitals will rethink payment and operating models Leemore S. Dafny: Physician organizations will expand The decline in independent physician practices will accelerate, leading to larger physician View Details
Keywords: by Danielle Kost
- 23 Apr 2001
- Research & Ideas
The Gulf: It’s a Family Affair
family companies in the Gulf Region was written for a conference organized by the Kennedy School in Doha, Qatar in 1997. The frameworks and approaches I used in this article really helped me get some leverage on understanding the problems... View Details
Keywords: by Wendy Guild & Andrea Schulman
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
it is no longer enough for firms to be better or cheaper to gain competitive advantage. These new rules make it essential for companies to reexamine four fundamental aspects of their business to thrive in the digital era—their strategy, value chain, customer... View Details
Keywords: Dina Gerdeman
- 19 Dec 2005
- Research & Ideas
Public Education Goes to School
about their managerial challenges. They identified them easily, but most viewed them as distinct issues to be solved independently, rather than seeing their organizations as integrated systems in which these are all interdependent parts... View Details
- 22 Sep 2008
- Research & Ideas
The Silo Lives! Analyzing Coordination and Communication in Multiunit Companies
dominant means of communication within companies. Our particular interest is in how organizations coordinate across their many internal divisions (e.g., functions, business units, geographic offices, pay grades, job ranks). Studying... View Details
Keywords: by Sarah Jane Gilbert
- 20 Sep 2004
- Research & Ideas
How Consumers Value Global Brands
companies like Disney, McDonald's, Levi Strauss, and Jack Daniel's spun American myths for the rest of the world. But today's global myths have less to do with the American way of life. Further, no longer are myths created only by lifestyle and luxury brands; myths are... View Details
- 16 Apr 2012
- Research & Ideas
The Inner Workings of Corporate Headquarters
coordinating function. "We have plenty of case studies, but given how important it is, there is remarkably little academic research that looks at the headquarters of a multiunit firm," he says. In fact, so mysterious is the inner functioning of corporate HQ... View Details
Keywords: by Michael Blanding
- 13 Aug 2020
- Research & Ideas
6 Ways to Support COVID-Weary Employees
working together,” the article says. We talked to the researchers about how organizations can help employees cope with this difficult period—including everything from guaranteeing paid sick leave and gathering staff for View Details
Keywords: by Dina Gerdeman
- 07 Jun 2019
- Book
Are You a Digital Manager?
Complex trends in globalization, demographic shifts, and new technologies are raising urgent challenges for managers on an everyday level. Because of the number of companies undergoing digital transformation, managers need to navigate an intense speed-to-market... View Details
Keywords: by Martha Lagace
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
financial and non-financial measurements in four perspectives: financial, customer, internal process, and learning and growth. The approach quickly evolved into a new system for describing and managing strategy.2 Many of the organizations... View Details
Keywords: by Robert S. Kaplan & David P. Norton