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- Faculty Publications (103)
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- All HBS Web (554)
- Faculty Publications (103)
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- 22 Dec 2008
- Research & Ideas
10 Reasons to Design a Better Corporate Culture
Leadership is critical in codifying and maintaining an organizational purpose, values, and vision. Leaders must set the example by living the elements of culture: values, behaviors, measures, and actions. Values are meaningless without... View Details
- 12 Nov 2001
- Research & Ideas
The Three Components of Family Governance
strengthening business-family communication and bond. A family constitution—the family's policies and guiding vision and values that regulate members' relationship with the business. This written document can be short or long, detailed or... View Details
- 07 Jul 2011
- What Do You Think?
So We Adapt. What’s the Downside?
Summing Up Adaptability and commitment are complementary concepts, appropriate in different situations, over different time periods, and in response to different challenges. That's the general sense that one gets in reading over the... View Details
Keywords: by Jim Heskett
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
incubated, and maintained. What is clear, however, is that for the industry to recover, restaurants must incorporate health and safety measures into a hospitable environment, staffed by well-trained and appropriately incentivized... View Details
- 28 Sep 2011
- Research & Ideas
The Profit Power of Corporate Culture
Corporate culture is often thought of as a hard-to-define, or soft concept in management circles. Soft not in the sense that it isn't important—most CEOs will tell you that their ability to inculcate values and mission into the DNA of a... View Details
Keywords: by Sean Silverthorne
- 05 Jun 2007
- First Look
First Look: June 5, 2007
available to its customer-facing employees. In the spring of 2003, Bankinter introduced an Excel-based program called the Mortgage Simulator that helped branch managers calculate the price of a mortgage and estimate the customer lifetime View Details
Keywords: Martha Lagace
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
According to a new book by Harvard Business School's Ranjay Gulati, it is customer-centric firms—those with a so-called outside-in perspective—that are most resilient during turbulent markets. An outside-in perspective means that companies aim to creatively deliver... View Details
- 23 Apr 2012
- Research & Ideas
How to Brand a Next-Generation Product
the more appropriate name for the sixth generation: either RoadRunner 660 or StreetPilot. In this experiment, the researchers varied the list of features for the new product. When the list only included improvements on existing features,... View Details
Keywords: by Carmen Nobel
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
their value proposition to reflect ever-evolving demand conditions and discover new growth opportunities. They adapt their approach toward HR management to preserve business viability while maintaining employees’ safety and well-being.... View Details
- 05 Mar 2009
- What Do You Think?
How Frank or Deceptive Should Leaders Be?
for not just a recession but a depression. They raise questions about the appropriate posture for leaders under conditions in which they themselves may harbor pessimism about the future. And they call out for more attention to ways in... View Details
Keywords: by Jim Heskett
- 03 Jan 2017
- First Look
January 3, 2017
exists—within which any mutually acceptable deals fall—and, if it does, where such a zone is located. In tandem with its value in practice, BATNA has become a wildly successful acronym (with over 17 million Google results). Yet the... View Details
Keywords: Carmen Nobel
- 26 Jan 2010
- First Look
First Look: Jan. 26
http://www.hbs.edu/research/pdf/10-057.pdf Optimal Auction Design and Equilibrium Selection in Sponsored Search Auctions Authors:Benjamin Edelman and Michael Schwarz An abstract is unavailable at this time. Download the paper: http://www.hbs.edu/research/pdf/10-054.pdf... View Details
Keywords: Martha Lagace
- 04 Jan 2022
- What Do You Think?
Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?
to keep $64 million in proceeds from stock that he had sold while CEO and $41 million in stock and options to which he was entitled at the time. "Did the board act appropriately in firing Easterbrook without cause in the first place?"... View Details
Keywords: by James Heskett
- 07 Apr 2009
- First Look
First Look: April 7, 2009
than taxing them more heavily. Similarly, the weight of the empirical evidence is that foreign activity is a complement, rather than a substitute, for domestic activity. Much as the formulation of trade policy requires resisting the tempting logic of protectionism, the... View Details
Keywords: Martha Lagace
- 17 Jan 2011
- Research & Ideas
Being the Boss
shaking your head, so I have to ask, actively, if everything is OK. Q: What are you working on next? A: My next book is on leadership for innovation—on what kind of leadership is most appropriate if sustained breakthrough innovation is... View Details
Keywords: by Carmen Nobel
- 23 Apr 2007
- Research & Ideas
Are Great Teams Less Productive?
interactions of individuals, typically situated within small groups or teams. When these groups make appropriate changes in how they do their work—driven by both group and organizational goals—an organization maintains or enhances its... View Details
Keywords: by Sarah Jane Gilbert
- 02 Feb 2016
- First Look
February 2, 2016
cooperation depending on the culture of the high-power manager with whom they interacted. This study contributes to understanding how culture shapes behavior of people with relatively low power, illustrates how a logic of appropriateness... View Details
Keywords: Sean Silverthorne
- 01 Feb 2023
- What Do You Think?
Will Hybrid Work Strategies Pull Down Long-Term Performance?
that, “Remote work is increasingly here to stay. The future is in remote work.” Not all business practitioners agree, at least for their organizations. CEO Jamie Dimon has concluded that a remote work strategy isn’t appropriate for... View Details
Keywords: by James Heskett
- 08 Mar 2019
- Research & Ideas
Seven Negotiation Lessons from Amazon's HQ Disaster in Queens
many of its most influential citizens. Yet a small group of opponents catalyzed a local movement that, despite being outspent 1,500 to one by the bid’s boosters, ultimately caused the city to back out in 2015. [DAD can be appropriate for... View Details
- 04 Nov 2009
- What Do You Think?
What is the Role of Government Vis-à-Vis Capitalism?
is purpose: What do we need governments for? as mediators between the different actors of society . What do we need economy for? value creation For those reasons we need laws and a government to enforce them." Edward Hare joined in,... View Details
Keywords: by Jim Heskett