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  • 24 Jan 2023
  • Research & Ideas

Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It

Who wouldn't want to work for a company that values passion? And what employer wouldn't seek an employee who’s deeply passionate about their work? But, here's the rub, according to recent research from Harvard Business School: Employees... View Details
Keywords: by Sean Silverthorne
  • 07 Jul 2022
  • HBS Case

How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

business on a new and unsustainable path. One day, while hand-packing an ice cream order, the couple noticed that Robert Iger, CEO of Disney at the time, was the customer who would receive it. They added a cookbook and a personal note in... View Details
Keywords: by Pamela Reynolds
  • 20 Jun 2005
  • Research & Ideas

Creating a Positive Professional Image

consulting firm. Similarly, female medical students and residents are often mistaken for nurses or orderlies and challenged by patients who do not believe they are legitimate physicians. Q: What is impression management and what are its potential benefits? A: Despite... View Details
Keywords: by Mallory Stark
  • 04 Apr 2023
  • What Do You Think?

How Does Remote Work Affect Innovation?

(iStockphoto/visualspace) When former Google CEO Eric Schmidt tells how the company’s ad algorithm—the heart of its financial success—was revamped, here’s what he says: One Friday afternoon in May 2002, (company co-founder) Larry Page was... View Details
Keywords: by James Heskett
  • 12 Oct 2021
  • Research & Ideas

What Actually Draws Sports Fans to Games? It's Not Star Athletes.

suggests that spectators also value something far simpler: the suspense of not knowing who will win. In fact, stadiums sell more tickets when the outcome of a game is less predictable, says a study by Harvard Business School Professor... View Details
Keywords: by Rachel Layne; Sports
  • 22 May 2024
  • HBS Case

Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore

brands after learning about them from TikTok creators versus advertising from companies. But even ads created specifically for TikTok had a 27 percent higher “completion rate”—when viewers watch the whole ad— than View Details
Keywords: by Rachel Layne; Technology
  • 18 Mar 2013
  • HBS Case

HBS Cases: LEGO

at all, and restocking could take months. "You had this multiplier effect of added complexity that went through the entire supply chain," Thomke says. The LEGO Group had also gotten too far away from the core View Details
Keywords: by Maggie Starvish; Entertainment & Recreation
  • 14 Oct 2008
  • Research & Ideas

Should You Bring Advertising Expertise In-House?

If Mad Men advertising hotshot Don Draper was operating on Madison Avenue today, he would find competition coming from more than just other ad firms. A recent study by Harvard Business School professor emeritus Alvin J. Silk and... View Details
Keywords: by Sarah Jane Gilbert; Advertising
  • 29 Nov 2010
  • HBS Case

United Breaks Guitars

attempts to recoup the value of his guitar (broken in transit) are stonewalled for over a year by United Airlines. Posted on YouTube on July 6, 2009, the video was tweeted by Carroll's friends, posted on social news sites, shared with... View Details
Keywords: by Julia Hanna
  • 15 May 2015
  • Research & Ideas

Kids Benefit From Having a Working Mom

that women who are raised by a working mom actually spend more time with their kids," McGinn says, adding that this includes women who grew up to become working moms themselves. "There's a lot of parental guilt about having both parents... View Details
Keywords: by Carmen Nobel
  • 13 Dec 2011
  • First Look

First Look: Dec. 13

whether, when, and for which type of customer the introduction of a new channel helps and hurts sales in existing channels. Our framework separates short- and long-run effects by analyzing underlying channel capabilities. It suggests that order of entry matters, such... View Details
Keywords: Sean Silverthorne
  • 08 Apr 2013
  • Research & Ideas

How to Demotivate Your Best Employees

to a decrease in plant productivity by 1.4 percent, which added up to a cost of almost $1,500 a month for the plant. "Having your top performers demotivated for all eight hours on the job ended up creating a much bigger productivity hit... View Details
Keywords: by Dina Gerdeman; Service
  • 04 Oct 2011
  • First Look

First Look: October 4

specifically, we show how forgetting in a firm's ongoing rhetorical history-here, the bulletins' repeated omission of contradictory elements in the firm's past (i.e., structural omission) or attempts to neutralize them with valued... View Details
Keywords: Sean Silverthorne
  • 07 Jul 2008
  • Research & Ideas

Innovation Corrupted: How Managers Can Avoid Another Enron

noticeably lacking at Enron. These processes include: Liberating evaluation processes by adding qualitative judgment to whatever standard quantitative measures of performance that business plans may require Designing and implementing... View Details
Keywords: by Martha Lagace; Energy; Utilities
  • 05 Jul 2022
  • What Do You Think?

Have We Seen the Peak of Just-in-Time Inventory Management?

supply of “safety stock” was the order of the day for those using slower forms of transportation. "The result, of course, was what came to be known as 'just-in-time' inventory management, as championed by firms such as Toyota." One of my interests: The View Details
Keywords: by James Heskett; Manufacturing; Shipping; Transportation
  • 12 Mar 2006
  • Research & Ideas

New Research Explores Multi-Sided Markets

School, defines these multi-sided markets as platforms that serve two or more distinct groups of customers who value each other's participation. Examples: EBay provides markets for both buyers and sellers, dating club clients are both men... View Details
Keywords: by Sean Silverthorne; Technology
  • 12 Sep 2023
  • What Do You Think?

Who Gets the Loudest Voice in DEI Decisions?

give greater emphasis to values in the company’s credo supporting diversity, equity, and inclusion (DEI). Evidence cited in support of the changes included: Eighty-one percent of employees would consider leaving their current organization... View Details
Keywords: by James Heskett
  • 07 Feb 2017
  • Research & Ideas

The Right Way to Cry in Front of Your Boss

Negotiation, Organizations & Markets unit. But instead of apologizing for being emotional, apologize for being passionate, she advises. “Saying you’re emotional is about you, whereas saying you’re passionate is about what the situation is,” Wolf says, View Details
Keywords: by Roberta Holland
  • 10 Sep 2012
  • HBS Case

HBS Cases: Branding Yoga

Bikram," he says. "She's not as regimented in her form of yoga. There's no Sanskrit in her yoga. Bikram is about Sanskrit. Bikram is about India. She's quintessentially American." Adding Value... View Details
Keywords: by Kim Girard; Entertainment & Recreation
  • 18 Oct 2013
  • Working Paper Summaries

Monetary Policy Drivers of Bond and Equity Risks

Keywords: by John Y. Campbell, Carolin E. Pflueger & Luis M. Viceira
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