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Show Results For
- All HBS Web
(268)
- News (136)
- Research (105)
- Events (3)
- Multimedia (27)
- Faculty Publications (58)
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership and strategy at Uber and has consulted with WeWork and... View Details
Keywords: by Kristen Senz
- 18 Oct 2022
- Research & Ideas
When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions
that Uber was charging people in poor neighborhoods systematically higher prices than those in richer areas. Whether it's purposeful or not, we don't know for every company, obviously, but we believe that it’s likely not intended. That... View Details
Keywords: by Rachel Layne
- 23 Sep 2022
- Research & Ideas
8 Strategies to Sustain Business Innovation
play As a venture develops, McDonald suggests borrowing from others’ ideas. There are plenty of examples of companies doing this successfully: Uber drew inspiration from the carpool-match service Zimride (which became Lyft). Instagram... View Details
Keywords: by Lane Lambert
- 19 Jan 2024
- News
The Values and Virtues of a Quick Fix
succeeds. But I think the more interesting way to ask that is, what does that look like when it fails? AM: Yeah. We walk into a lot of situations where it has failed. I'll give you a very simple one. We did some work with Uber at the... View Details
- Research Summary
Overview
By: Feng Zhu
Professor Zhu’s research focuses on the design of platform business models and its impact on platform performance. Platforms have become central to our economy. A platform is a product or service that enables two or more customer groups to interact. For example,... View Details
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
upstarts like Uber and Zipcar are making it easier (and less expensive) to find alternatives to car ownership. Self-driving cars, which will one day become part of the rental/cab fleet, will be another impetus to put old Betsy up on the... View Details
- 04 Apr 2018
- Research & Ideas
Smart Cities are Complicated and Costly: Here's How to Build Them
Chombosan Much promotion of smart cities assumes that municipalities will take a proactive, top-down, technology-first approach to urban progress. Thus far, these initiatives look for some forward-thinking city official (or immensely deep-pocketed private investor) to... View Details
- 15 Jul 2019
- Book
Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence
and how investors can disagree so sharply on controversial companies ranging from Netflix to Uber to Tesla. Gerdeman: When a company has a lot of cash, a CEO can choose to grow the company organically—through expansion—or... View Details
Keywords: by Dina Gerdeman
- Profile
Ken Zeng
platform businesses like Airbnb should bear responsibility for guests facing racial discrimination from hosts. Several Black classmates shared their personal encounters of being denied rides or verbally attacked by Uber drivers. It was an... View Details
- 06 Feb 2019
- Blog Post
7 Tips for a Successful Technology Venture Immersion
mid-sized A/B testing SaaS company—for one year, then Uber for three years. I knew that I wanted to pursue an MBA to complement my undergraduate engineering degree. However, knowing that I wanted to return to tech, I was hesitant to leave... View Details
- 01 Sep 2023
- News
The Exchange: Where Ethics Meet Economics
Max Bazerman and Mike Luca (Image by John Ritter) What makes people behave the way they do—and to what degree are design choices influencing that? Associate Professor Mike Luca studies the design of online platforms, while Professor Max Bazerman’s work focuses on... View Details
- 21 Jan 2022
- Blog Post
Tipping Point: Investing in the Women of Kenya’s Coffee Farms
the industry run. Each brightly colored bag of Kahawa 1893 features a prominent QR code that allows purchasers to give to the women behind the beans. “People have been very receptive to the idea,” says Nyamumbo. “Customers tip at restaurants, and they tip their View Details
- 09 Mar 2015
- Research & Ideas
Why Entrepreneurs Should Go Work for Government
drivers and alleged evasion of local taxes. The Uber case brings up thorny questions around when pushing legal or policy boundaries becomes a public hazard rather than public benefit. Permission Or Forgiveness "We address this in the... View Details
Keywords: by Michael Blanding
- 07 Oct 2020
- Blog Post
7 Coming Out Stories from the HBS PRIDE Club
omit. These moments are generally caused by assumptions of heterosexuality. When dating women or nonbinary folx, my longing to refute those assumptions is restrained by fear. An Uber driver asks if I’m heading to my boyfriend’s place and... View Details
- 06 Sep 2022
- Blog Post
To Go-Go: A Foodtech Startup Serves Up Scale in Latin America
across four countries. Foodology delivers 200,000 orders a month through apps such as Uber Eats and the Latin American unicorn Rappi, and it has fulfilled more than 2 million orders since launch. According to Izquierdo, Latin America is... View Details
- 14 Feb 2019
- Blog Post
LOVE At HBS
separate challenges in the future, we will still be taking them on together. Ashley Gibson & John Davis, Class of 2020 “Hey, should we share an Uber to the airport?” It all started on a Monday in August 2015 after our first day at... View Details
- 01 Mar 2023
- News
Step Change
adds, big acquisitions and IPOs started happening in the MENA region, catalyzing a virtuous cycle of entrepreneurial activity and investment: Amazon acquired Souq for $580 million in 2017 and Uber purchased Careem for $3.1 billion in... View Details
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
opportunity to create open interfaces—APIs, or application programming interfaces—that enable third parties to build on your platform. Even highly focused transaction platforms like Uber have opened up APIs to enable third parties to add... View Details
Keywords: by Martha Lagace
- 10 May 2020
- Blog Post
Let’s Hear it For the Moms – The Incredible Balancing Act of Student Mothers
semester I remember walking to my apartment, showering and getting dressed in a suit, simultaneously eating lunch and blow drying my hair, sprinting to the daycare to nurse my infant, saying hi to my preschooler, and rushing to class only to catch an View Details
- 01 Jul 2019
- Research & Ideas
The Airbnb Lesson for Startups? Success Takes More Than Technology
services. Kost: What does Airbnb need to do to stay close to its customers? Teixeira: A company like Uber is solving a pain point that we have on a routine basis—how to get from point A to point B. Airbnb is solving a potentially bigger... View Details