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Show Results For
- All HBS Web
(266)
- News (133)
- Research (105)
- Events (3)
- Multimedia (27)
- Faculty Publications (58)
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
closed a number of stores with less traffic to better enable deliveries to seniors, those with disabilities, and those in quarantine or self-isolation. Connect emotionally. To accommodate such demands, firms such as Deliveroo, Uber Eats,... View Details
- 23 Sep 2022
- Research & Ideas
8 Strategies to Sustain Business Innovation
play As a venture develops, McDonald suggests borrowing from others’ ideas. There are plenty of examples of companies doing this successfully: Uber drew inspiration from the carpool-match service Zimride (which became Lyft). Instagram... View Details
Keywords: by Lane Lambert
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership and strategy at Uber and has consulted with WeWork and... View Details
Keywords: by Kristen Senz
- 19 Jan 2024
- News
The Values and Virtues of a Quick Fix
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Speed has gotten a pretty bad rap, says Anne Morriss (MBA 2004). The Silicon Valley mantra of moving fast and breaking things has led to waves of high-profile... View Details
- Profile
Ken Zeng
platform businesses like Airbnb should bear responsibility for guests facing racial discrimination from hosts. Several Black classmates shared their personal encounters of being denied rides or verbally attacked by Uber drivers. It was an... View Details
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
upstarts like Uber and Zipcar are making it easier (and less expensive) to find alternatives to car ownership. Self-driving cars, which will one day become part of the rental/cab fleet, will be another impetus to put old Betsy up on the... View Details
- 06 Feb 2019
- Blog Post
7 Tips for a Successful Technology Venture Immersion
mid-sized A/B testing SaaS company—for one year, then Uber for three years. I knew that I wanted to pursue an MBA to complement my undergraduate engineering degree. However, knowing that I wanted to return to tech, I was hesitant to leave... View Details
- 15 Jul 2019
- Book
Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence
and how investors can disagree so sharply on controversial companies ranging from Netflix to Uber to Tesla. Gerdeman: When a company has a lot of cash, a CEO can choose to grow the company organically—through expansion—or... View Details
Keywords: by Dina Gerdeman
- 04 Apr 2018
- Research & Ideas
Smart Cities are Complicated and Costly: Here's How to Build Them
Chombosan Much promotion of smart cities assumes that municipalities will take a proactive, top-down, technology-first approach to urban progress. Thus far, these initiatives look for some forward-thinking city official (or immensely deep-pocketed private investor) to... View Details
- 09 Mar 2015
- Research & Ideas
Why Entrepreneurs Should Go Work for Government
drivers and alleged evasion of local taxes. The Uber case brings up thorny questions around when pushing legal or policy boundaries becomes a public hazard rather than public benefit. Permission Or Forgiveness "We address this in the... View Details
Keywords: by Michael Blanding
- 21 Jan 2022
- Blog Post
Tipping Point: Investing in the Women of Kenya’s Coffee Farms
the industry run. Each brightly colored bag of Kahawa 1893 features a prominent QR code that allows purchasers to give to the women behind the beans. “People have been very receptive to the idea,” says Nyamumbo. “Customers tip at restaurants, and they tip their View Details
- 06 Sep 2022
- Blog Post
To Go-Go: A Foodtech Startup Serves Up Scale in Latin America
across four countries. Foodology delivers 200,000 orders a month through apps such as Uber Eats and the Latin American unicorn Rappi, and it has fulfilled more than 2 million orders since launch. According to Izquierdo, Latin America is... View Details
- 14 Feb 2019
- Blog Post
LOVE At HBS
separate challenges in the future, we will still be taking them on together. Ashley Gibson & John Davis, Class of 2020 “Hey, should we share an Uber to the airport?” It all started on a Monday in August 2015 after our first day at... View Details
- 01 Sep 2023
- News
The Exchange: Where Ethics Meet Economics
Max Bazerman and Mike Luca (Image by John Ritter) What makes people behave the way they do—and to what degree are design choices influencing that? Associate Professor Mike Luca studies the design of online platforms, while Professor Max Bazerman’s work focuses on... View Details
- 07 Oct 2020
- Blog Post
7 Coming Out Stories from the HBS PRIDE Club
omit. These moments are generally caused by assumptions of heterosexuality. When dating women or nonbinary folx, my longing to refute those assumptions is restrained by fear. An Uber driver asks if I’m heading to my boyfriend’s place and... View Details
- 01 Mar 2023
- News
Step Change
adds, big acquisitions and IPOs started happening in the MENA region, catalyzing a virtuous cycle of entrepreneurial activity and investment: Amazon acquired Souq for $580 million in 2017 and Uber purchased Careem for $3.1 billion in... View Details
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
opportunity to create open interfaces—APIs, or application programming interfaces—that enable third parties to build on your platform. Even highly focused transaction platforms like Uber have opened up APIs to enable third parties to add... View Details
Keywords: by Martha Lagace
- 10 May 2020
- Blog Post
Let’s Hear it For the Moms – The Incredible Balancing Act of Student Mothers
semester I remember walking to my apartment, showering and getting dressed in a suit, simultaneously eating lunch and blow drying my hair, sprinting to the daycare to nurse my infant, saying hi to my preschooler, and rushing to class only to catch an View Details
- 01 Sep 2016
- News
The Taxi Wars of Jakarta
Anthony Tan and COO Hooi Ling Tan (no relation to one another) expanded their Grab car-hailing app to Jakarta in June 2014. Later that year, Uber launched its car service in the city. Grab had started as MyTeksi in Malaysia in 2012,... View Details
- 01 Jul 2019
- Research & Ideas
The Airbnb Lesson for Startups? Success Takes More Than Technology
services. Kost: What does Airbnb need to do to stay close to its customers? Teixeira: A company like Uber is solving a pain point that we have on a routine basis—how to get from point A to point B. Airbnb is solving a potentially bigger... View Details