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  • All HBS Web  (352)
    • News  (65)
    • Research  (246)
    • Events  (3)
    • Multimedia  (7)
  • Faculty Publications  (131)

Show Results For

  • All HBS Web  (352)
    • News  (65)
    • Research  (246)
    • Events  (3)
    • Multimedia  (7)
  • Faculty Publications  (131)
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  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

more likely to cite work environment over compensation issues. However, that is not to say that good call centers have the luxury of offering lower salaries and still expecting employees to stay. Turnover at call centers can be affected... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 25 Apr 2018
  • Research & Ideas

We May Have Taken Too Much Credit for Easing Workplace Segregation

who co-wrote Firm Turnover and the Return of Racial Establishment Segregation with Stanford University Assistant Professor John-Paul Ferguson. “I’ve had people say, ‘How can this be the case? It can’t be true. My workplace is so much more... View Details
Keywords: by Dina Gerdeman
  • 16 Oct 2018
  • First Look

New Research and Ideas, October 16, 2018

Jason, Richard Saouma, Nathan Seegert, and Christopher Stanton Abstract—Firms rarely cut compensation, so little is known about the after-effects when compensation reductions do occur. We use commission reductions at a sales firm to estimate how work effort and View Details
Keywords: Dina Gerdeman
  • 28 Jun 2016
  • First Look

June 28, 2016

supports our model’s underlying mechanisms. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=49868 Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals By: Song, Hummy, Robert S.... View Details
Keywords: Sean Silverthorne
  • 10 Jul 2000
  • Research & Ideas

The State of the Markets

of old firms, and the creation of new and appealing jobs. "The larger and more liquid an equity market is," Seifert emphasized, "measured in terms of its turnover ratio [that is, the average number of times a share changes... View Details
Keywords: by James E. Aisner
  • 27 Feb 2020
  • Sharpening Your Skills

How Following Best Business Practices Can Improve Health Care

Either Heal Health Care?A public insurance option could use its scale to hold prices down, but only if the approach avoids the financing gimmicks that are undermining Medicare. Research Papers Cohort Turnover and Operational Performance:... View Details
Keywords: by Sean Silverthorne; Health; Medical Devices & Supplies
  • 28 Jun 2011
  • First Look

First Look: June 28

  PublicationsManager-Specific Effects on Earnings Guidance: An Analysis of Top Executive Turnovers Authors:Francois Brochet, Lucile Faurel, and Sarah McVay Publication:Journal of Accounting Research (forthcoming) Abstract We investigate... View Details
Keywords: Sean Silverthorne
  • 27 Sep 2016
  • First Look

September 27, 2016

concentration in the origins of invention. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=51660 Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals By: Song, Hummy, Robert S.... View Details
Keywords: Sean Silverthorne
  • 10 Jan 2005
  • Research & Ideas

Professors Introduce Valuation Software

key performance variables (sales growth, profit margins, working capital turnover and long-term asset turnover) as well as financial leverage and cost of capital. Users can judge whether their forecasts are reasonable by comparing them... View Details
Keywords: by Sean Silverthorne
  • 05 Dec 2013
  • What Do You Think?

Is Walmart Defying Economic Gravity?

turnover among the largest business firms, characterized in the United States by the fact that only one company, General Electric, has survived in the Dow Jones Industrials index since its beginning. We are reminded of the matter as... View Details
Keywords: by James Heskett; Retail
  • 01 Aug 2008
  • What Do You Think?

Has the Time Come for “Stretch” in Management?

extraordinary goals higher than those thought achievable for the coming year. It was to set outlandish, almost unthinkable goals that business groups might achieve in the longer-run. For example, instead of striving for an inventory View Details
Keywords: by Jim Heskett
  • 01 Jul 2014
  • First Look

First Look: July 1

antecedent of successful problem solving may harm the other. Download working paper: https://www.hbs.edu/faculty/Pages/download.aspx?name=14-075.pdf   Cases & Course Materials Harvard Business School Case 814-100 Clef Company: Turnover... View Details
Keywords: Carmen Nobel
  • 18 Jul 2024
  • Research & Ideas

New Hires Lose Psychological Safety After Year One. How to Fix It.

knowing the high-stakes industry suffers from significant levels of turnover and spends an inordinate amount of time and money onboarding new staff. In fact, one industry source estimated nurse turnover at... View Details
Keywords: by Michael Blanding; Health
  • 05 Mar 2001
  • What Do You Think?

Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?

"human inventory" mistakes will include only severance payments and relocation costs, not lost productivity and knowledge, or damaged customer relationships and human lives. Because they will be regarded as "planned reductions," they probably won't... View Details
Keywords: by James Heskett
  • 18 Dec 2007
  • First Look

First Look: December 18, 2007

non-star analysts. Extending traditional theories of entrepreneurship and labor mobility, our results also suggest that drivers of turnover vary by destination: (a) turnover to entrepreneurship and (b) other... View Details
Keywords: Martha Lagace
  • 26 Jun 2012
  • First Look

First Look: June 26

data from a large law firm, we examine the influence of demographic match with workgroup superiors and workgroup peers on attorneys' likelihood of turnover and promotion. Survival analyses reveal that higher proportions of same-sex and... View Details
Keywords: Sean Silverthorne
  • 26 Feb 2008
  • First Look

First Look: February 26, 2008

Publication:Harvard Law Review 120, no. 5 (March 2007) No abstract is available at this time. Read the article: http://www.harvardlawreview.org/issues/120/march07/subramanian.pdf Managing the Impact of Employee Turnover on Performance:... View Details
Keywords: Martha Lagace
  • 25 Feb 2014
  • First Look

First Look: February 25

replacing directors, as they rarely succeed in getting a majority of shareholder support, our results suggest that director turnover takes place following shareholder activism even without shareholder activists engaging in, let alone... View Details
Keywords: Sean Silverthorne
  • 12 Jul 2010
  • Research & Ideas

Rocket Science Retailing: A Practical Guide

with tools for identifying and solving these problems, engage their employees and suppliers in their improvement efforts. Q: Your book notes that typical stores experience staff turnover of 100 percent each year. How do you see successful... View Details
Keywords: by Martha Lagace; Retail; Auto
  • 19 Mar 2008
  • Research & Ideas

Finding Success in the Middle of the Market

offers consumers three options—good, better and best—in most high turnover product categories. In addition, Tesco doesn't just sell groceries through one-size-fits-all supermarkets. Recognizing the need to shape as well as respond to an... View Details
Keywords: by John Quelch; Auto; Retail
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