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  • All HBS Web  (5,633)
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  • Research Summary

Managing Marketspace Service Interfaces

By: Jeffrey F. Rayport

Jeffrey F. Rayport is focusing on the strategic challenges that face businesses selling information-intensive products and services. A key strategic issue in such businesses is the dematerialization of information-intensive products and services as a consequence of... View Details

  • September – October 2011
  • Article

Manage the Culture Cycle

By: James L. Heskett
Organizational culture—the shared assumptions, values, and behaviors that determine "how we do things around here"—can be measured and shaped. In organizations with large numbers of customer-facing employees, it can account for up to half of the difference in operating... View Details
Keywords: Organizational Culture; Value; Behavior; Retention; Customer Focus and Relationships; Change Management; Learning; Innovation and Invention; Labor
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Heskett, James L. "Manage the Culture Cycle." World Financial Review (September – October 2011): 2–7.
  • 02 Apr 2007
  • Lessons from the Classroom

Making the Move to General Manager

go; they want to do." How It Works New skills, while important, are only a small part of what new general managers must possess. GMP's greater goal is to challenge them with new perspectives and ideas View Details
Keywords: by Martha Lagace

    Strategy Rules: Five Timeless Lessons from Bill Gates, Andy Grove, and Steve Jobs

    How does an entrepreneur, aspiring manager, or CEO become a master of strategy? In this book, we argue that everyone can learn from three of the greatest strategist of modern time, Bill Gates, Andy Grove and Steve Jobs, who also built three of the most valuable... View Details

    • March 2001 (Revised April 2001)
    • Case

    MiCRUS: Activity-Based Management for Business Turnaround

    By: Robert S. Kaplan, Jonathan B. Schiff and Stanley Abraham
    MiCRUS is a new company, spun off from IBM as a joint venture between IBM and Cirrus Logic to produce semiconductor wafers at world-class costs for its two parent companies. The senior management team needs to overcome the bureaucratic, internally focused culture that... View Details
    Keywords: Activity Based Costing and Management; Cost Management; Semiconductor Industry
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    Kaplan, Robert S., Jonathan B. Schiff, and Stanley Abraham. "MiCRUS: Activity-Based Management for Business Turnaround." Harvard Business School Case 101-070, March 2001. (Revised April 2001.)
    • 10 Jan 2007
    • HBS Case

    The Challenge of Managing National Security

    attacks. Garry Emmons: The focus of your work is on how to manage integration within a highly differentiated organization. Post-9/11, how's the intelligence community doing on that score? Jan Rivkin: Intelligence issues are enormously... View Details
    Keywords: by Garry Emmons; Service
    • February 1996
    • Case

    TRW's Information Services Division: Strategic Human Resource Management

    By: Michael Beer and Gregory C. Rogers
    Looks at a change effort initiated by a human resources manager within a division of TRW. The effort utilizes a change process to try to deal with some of the division's issues around organizational effectiveness, especially that of a long-term strategy. In so doing,... View Details
    Keywords: Human Resources; Change Management; Organizational Change and Adaptation; Managerial Roles; Strategy; Problems and Challenges
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    Beer, Michael, and Gregory C. Rogers. "TRW's Information Services Division: Strategic Human Resource Management." Harvard Business School Case 496-003, February 1996.
    • 12 Jul 2004
    • Research & Ideas

    Enron’s Lessons for Managers

    Some events mark a generation. If a marker is a source of deep learning about ourselves, as Malcolm Salter believes it is, then the Enron crisis is exactly that for business people. Political scientists have the Bay of Pigs; engineers have the Challenger disaster. And... View Details
    Keywords: by Martha Lagace
    • 30 Jul 2014
    • News

    How One Billionaire's Bet On LyondellBasell Turned Into The Greatest Deal In Wall St. History

    • September 2011 (Revised January 2012)
    • Case

    Gerson Lehrman Group: Managing Risks

    By: Boris Groysberg, Paul Healy and Sarah L. Abbott
    It was June 2011 and Alexander Saint-Amand, President and CEO of Gerson Lehrman Group, the largest expert network firm globally, has found his firm once again in the midst of controversy. This controversy centered around a number of insider trading cases that had been... View Details
    Keywords: Risk Management
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    Groysberg, Boris, Paul Healy, and Sarah L. Abbott. "Gerson Lehrman Group: Managing Risks." Harvard Business School Case 412-004, September 2011. (Revised January 2012.)
    • July 2012 (Revised May 2024)
    • Supplement

    Lyric Dinner Theater (B)

    By: Richard G. Hamermesh and Jim Sharpe
    Supplements the (A) Case. Deborah Denenberg reflects on the results and actions taken during the 12 months following her first 6 months on the job. View Details
    Keywords: Entrepreneurs; Entrepreneurial Management; Crisis; Turn; Family Business; Financial Crisis; Boards Of Directors; Operations Management; Strategy Implementation; Career Planning; Entrepreneurship; Entertainment and Recreation Industry; United States
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    Hamermesh, Richard G., and Jim Sharpe. "Lyric Dinner Theater (B)." Harvard Business School Supplement 813-044, July 2012. (Revised May 2024.)
    • December 2004 (Revised April 2006)
    • Case

    Managing Diversity at Spencer Owens & Co.

    By: Robin J. Ely and Ingrid Vargas
    Spencer Owens & Co, a disguised consulting firm, focuses on domestic and international economic development. As an extension of the firm's commitment to social justice, 20 years ago, Spencer Owens management introduced an affirmative action hiring and promotion... View Details
    Keywords: Working Conditions; Selection and Staffing; Development Economics; Corporate Social Responsibility and Impact; Employees; Diversity; Cross-Cultural and Cross-Border Issues; Consulting Industry
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    Ely, Robin J., and Ingrid Vargas. "Managing Diversity at Spencer Owens & Co." Harvard Business School Case 405-048, December 2004. (Revised April 2006.)
    • 05 Feb 2013
    • News

    The Abraham Lincoln School of Management

    • 16 Sep 2020
    • Blog Post

    Turning a Moment into a Movement: Interview with Anti-Racism Fund Co-Founders Kenneth and Kevin Chenault

    increased, Kenneth and Kevin saw that the reach of the Anti-Racism Fund had grown well beyond their networks and that there was something there they could harness to propel their efforts forward. Next steps would be to turn this... View Details
    • January 1995 (Revised June 1995)
    • Case

    Managing Conflict in a Diverse Workplace

    Consists of several vignettes and discussion points around issues of conflict in the workplace. Issues presented are differences of race, gender, nationality, culture, religion; access to power, training, advancement; tolerance of style of management, language,... View Details
    Keywords: Conflict Management; Working Conditions; Diversity Characteristics
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    Gentile, Mary C., and Sarah Gant. "Managing Conflict in a Diverse Workplace." Harvard Business School Case 395-090, January 1995. (Revised June 1995.)
    • 24 Apr 2006
    • Research & Ideas

    Managing Alignment as a Process

    allowed to manage themselves independently, so the teamwork required by the new strategy would be a significant change. SMI management turned to the Balanced Scorecard to help... View Details
    Keywords: by Robert S. Kaplan & David P. Norton; Apparel & Accessories; Fashion; Consumer Products; Retail
    • 07 Jan 2013
    • Lessons from the Classroom

    Culture Changers: Managing High-Impact Entrepreneurs

    Professor Mukti Khaire's challenge to management students is lofty, even by Harvard MBA standards. Don't just change the way people live, change the way they think. Change culture. In her new elective course, Creative High-Impact... View Details
    Keywords: by Sean Silverthorne; Beauty & Cosmetics; Food & Beverage; Entertainment & Recreation; Information; Publishing
    • 05 Dec 2018
    • Research & Ideas

    Why Managers Should Reveal Their Failures

    roadblocks by adding, “I wasn’t always so successful. I had a lot of trouble getting to where I am now When I started my company I also failed to demonstrate why potential clients should believe in me and our mission. Many potential clients View Details
    Keywords: by Dina Gerdeman
    • July 2012 (Revised August 2012)
    • Case

    Global Knowledge Management at Danone (A) (Abridged)

    By: Amy C. Edmondson and David Lane
    This case explores French consumer goods company Danone's novel approach to knowledge management. In 2007, Human Resource Chief (Executive Vice President) Franck Mougin assesses the company's knowledge-sharing tools and considers his options going forward. Through... View Details
    Keywords: Decision Choices and Conditions; Employee Relationship Management; Knowledge Management; Knowledge Sharing; Social and Collaborative Networks; Expansion; Consumer Products Industry; France
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    Edmondson, Amy C., and David Lane. "Global Knowledge Management at Danone (A) (Abridged)." Harvard Business School Case 613-003, July 2012. (Revised August 2012.)
    • 12 Oct 1999
    • Research & Ideas

    The Intellectual Underpinnings of Entrepreneurial Management

    What are the roots of entrepreneurship as an academic field of interest? The term entrepreneur—literally, "undertaker"—has been around for over two centuries, having been introduced in the early eighteenth century by the... View Details
    Keywords: by Howard H. Stevenson & Teresa M. Amabile
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