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Show Results For
- All HBS Web
(1,179)
- People (4)
- News (402)
- Research (535)
- Multimedia (4)
- Faculty Publications (56)
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- 29 Jan 2018
- Book
How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster
with each laborious drilling trial were about one in eighty. Even that was optimistic, because the location of the refuge was imprecisely known. Maps of the tunnels had not been updated in years. Additional technical challenges disallowed drilling straight down from... View Details
- 20 Dec 2022
- Op-Ed
Employee Feedback: The Key to Retention During the Great Resignation
isolating at home, the remaining workers asked for KN95 masks, better testing protocols, and the right to turn away illegally unmasked customers. These requests were flatly refused—a surprising response from a company whose founder,... View Details
Keywords: by Michael Beer
- 23 Oct 2000
- Research & Ideas
The Strategy-Focused Organization
down. And the results from our employee-satisfaction survey were high. In all the areas we could control, we moved the needle in the right direction. We actually had a pretty good quarter. Keep up the good work. The audience was stunned.... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 17 Jul 2012
- First Look
First Look: July 17
largest Brazilian beauty company and one of the world's top twenty beauty companies, to explore how the logic of globalization is changing for corporations from emerging countries as growth opportunities in those countries outpace those... View Details
Keywords: Sean Silverthorne
- 15 Nov 2022
- Op-Ed
Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)
Jax song was charting on Billboard and the CEO of Victoria’s Secret had been drawn into the discussion. “What struck us right away was how fast 'Victoria’s Secret' had spread, at least five times faster than the United Breaks Guitars... View Details
Keywords: by John Deighton and Leora Kornfeld
- 20 Feb 2018
- First Look
First Look at New Research and Ideas, February 20, 2018
priors/worldviews, or relevant features of a problem not being top of mind. Most research studying such losses does not empirically distinguish between these mechanisms. Instead, we show that most highly cited papers in this area presume... View Details
Keywords: Sean Silverthorne
- 04 Apr 2011
- HBS Case
Reinventing the National Geographic Society
recalls the remark about magazine piles. "That has come back to haunt us," Fahey says. "People today don't want clutter." It turns out that many things that made National Geographic one of the world's top brands during... View Details
- 13 Jun 2017
- First Look
First Look at New Research and Ideas, June 13
Stanford Social Innovation Review Selecting the Right Growth Metrics: Fewer but Better By: Schlesinger, Leonard A. Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52742 Minimizing Justified... View Details
Keywords: Sean Silverthorne
- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
to the CEO. In many cases, the chief legal officer should be a member of the top management team who is expected to weigh in on all issues, not just represent the legal function. Q: What managerial levels are we talking about here? A:... View Details
- 13 Jul 2020
- Research & Ideas
Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk
Ken Frazier right now? Ken Frazier: I have to tell you, it is incredibly hectic. The good news is my family is well. My children are well, my spouse is well. We had our 35th anniversary dinner last night. All of that is good, but I'm... View Details
- 15 Dec 2015
- First Look
December 15, 2015
moving upmarket to challenge the industry leaders. They point out that Uber, commonly hailed as a disrupter, doesn’t actually fit the mold, and they explain that if managers don’t understand the nuances of disruption theory or apply its tenets correctly, they may not... View Details
Keywords: Carmen Nobel
- 26 Apr 2022
- Book
What Does Your Business Stand For? Why Building Trust Starts with Purpose
make the decision, do the right thing, even if it’s hard, it’s true to those values, it builds trust. It builds belief. And it reinforces the mission that we stand for, our purpose, and it reinforces the values, our culture.” Book Excerpt... View Details
Keywords: by Ranjay Gulati
- 14 Aug 2006
- HBS Case
On Managing with Bobby Knight and “Coach K”
about the heart, it's about family, it's about seeing the good in people and bringing the most out of them," says Snook. Different styles, yes, but the results are similar: After long careers, both have similar win-loss records for their teams and are acknowledged... View Details
- 13 Feb 2020
- Book
Open Your Organization to Honest Conversations
best managers who send a clear message from the top that the company is serious about seeking frank feedback to make organizational changes. Then managers should interview people in all parts of the company who know what is and isn’t... View Details
Keywords: by Dina Gerdeman
- 08 Oct 2013
- First Look
First Look: October 8
opacity and agility. Clients find it very difficult to judge a firm's performance in advance, because they are usually hiring it for specialized knowledge and capability that they themselves lack. Price becomes a proxy for quality. And the View Details
Keywords: Sean Silverthorne
- 27 Feb 2019
- Research & Ideas
The Hidden Cost of a Product Recall
quantify the innovation risks and opportunities that recalls pose in one of the most R&D-intensive industries, medical technology. Product failures in medtech, where the cost to bring a device to the market can top $90 million, can... View Details
- 03 Oct 2005
- Research & Ideas
The Truck Driver Who Reinvented Shipping
was based in Alabama and had shipping and docking rights in prime eastern port cities. Buying Pan-Atlantic for $7 million, McLean noted that the acquisition would "permit us to proceed immediately with plans for construction of... View Details
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
diagnose whether or not you're optimizing on it. And then, more important, how you can fix it immediately. It’s not, “Oh, my gosh. We have to rebuild trust. Let's come up with a five-year plan.” You will have wasted four years and 11 months. Senz: What are some... View Details
Keywords: by Kristen Senz
- 16 Dec 2022
- Research & Ideas
Why Technology Alone Can't Solve AI's Bias Problem
diversifying their workforces, more firms are scrutinizing the results of conventional algorithms on recruiting websites. But do fair rankings actually weed out gender bias and allow more women to rise to the top of talent searches?... View Details
- 08 Mar 2019
- Research & Ideas
Seven Negotiation Lessons from Amazon's HQ Disaster in Queens
consensus in a multiparty deal makes you hostage to the most extreme or reluctant party." This surprisingly common result is why an “A” is often appended to DAD: “DADA” means Decide-Announce-Defend-Abandon. An apparently irresistible deal blessed by the View Details