Technology Consulting - Publications - Faculty & Research

11 Jan 2010
Research & Ideas

Mixing Open Source and Proprietary Software Strategies

profit is by selling complementary goods and services. For example, IBM sells consulting services and proprietary software that are complementary to the OS software it develops, and Sun sells complementary hardware such as servers.... View Details

Keywords: by Julia Hanna; Web Services

09 Jun 2008
Lessons from the Classroom

Monetizing IP: The Executive’s Challenge

Model-Linker to the open source community to help the Linux community write software to connect Linux with Hewlett-Packard's RISC computer architecture. This strategy is similar to giving away the razor (the released code) to sell more razor blades (the related View Details

Keywords: by Sean Silverthorne; Video Game; Web Services

13 Mar 2018
First Look

March 13, 2018

advisor reactions to one of the most widely recommended advice-seeking strategies: seeking advice from multiple advisors to leverage the wisdom of crowds. Advisors negatively judge and interpersonally distance themselves from seekers who they learn View Details

Keywords: Sean Silverthorne

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

payments to support clients’ liquidity; helped salons apply to crisis relief funding such as unemployment support and rent postponement; hired consultants to create guidelines for safety measures in the salons, and shared them with each... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

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18 Aug 2003
Research & Ideas

How New Managers Become Great Managers

teaching, and consulting over the past ten years, I have come to understand more deeply than ever that the best managers are those who have an appetite for learning and are willing to work on themselves. Management is very hard; even the... View Details

Keywords: by Linda Hill

24 Nov 2003
Research & Ideas

Boards and Corporate Governance: A Balanced Scorecard Approach

of Industrial Administration, Carnegie Mellon University. Dr. Kaplan's research, teaching, and consulting focus on performance measurement, including the Balanced Scorecard and activity-based costing. He is the creator of the Harvard... View Details

Keywords: Re: Robert S. Kaplan & Krishna G. Palepu

28 Apr 2003
Research & Ideas

Supply Chain Risk: Deal With It

the right times. They'd done it by implementing techniques and technologies at an unprecedented pace; among them, the lean production method introduced by W. Edwards Deming, just-in-time manufacturing, single-source suppliers, and global... View Details

Keywords: by David Stauffer

14 Apr 2003
Research & Ideas

Andy Grove on the Confident Leader

digital form, stored in this platform, and therefore ready to be transported in digital form. WK: Journeying from one business model to another is a formidable leadership challenge, especially in an industry so given to continual View Details

Keywords: by Walter Kiechel; Technology

26 Jun 2000
Research & Ideas

Presentation Round-Up

end-users as the basis for high-speed, digital, interactive, multimedia services." The scenarios, said moderator Scott Bradner, senior technical consultant at Harvard, were not so much predictions as a means to evaluate the next... View Details

Keywords: by Martha Lagace & Kenneth Liss; Technology; Technology; Technology

24 Oct 2005
Research & Ideas

Building an IT Governance Committee

Unfortunately, skilled, business-oriented technology strategists are in short supply. In the absence of such a person within a company, an IT consultant who can help sort out View Details

Keywords: by Richard Nolan & Warren McFarlan

06 Jun 2012
What Do You Think?

Is Something Wrong with the Way We Work?

increasingly have an expectation of reaching their attorneys at any hour of the day (or night) and getting responses in near-real time," he writes. "Reaching across time zones to contact someone is a given with little consideration to what the other party... View Details

Keywords: by James Heskett; Consulting

12 May 2003
Research & Ideas

How Hot is the “Hot Spot” Business?

be totally ubiquitous, part of the air you breathe," Dayton said. But he also acknowledged challenges for the technology to overcome. First, the hot spots that exist today are fragmented, nowhere near ubiquitous. Ease of use is an... View Details

Keywords: by Sean Silverthorne & Martha Lagace; Technology; Technology; Technology

April 1993 (Revised May 1994)
Case

General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (A)

By: F. Warren McFarlan and Katherine Seger

Designed to generate discussion on the issues of outsourcing from the perspective of a firm thinking about turning over its IS activities to a third-party vendor. View Details

Keywords: Management Systems; Management Style; Information Technology; Job Cuts and Outsourcing; Business Strategy; Economic Systems; Business or Company Management; Organizational Change and Adaptation; Business Processes; Employment; Emerging Markets; Activity Based Costing and Management; Information Technology Industry; Information Technology Industry

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02 Aug 2024
HBS Case

How a Mission to Cut Food Waste Launched a Multimillion-Dollar Venture

On a hectic Friday in October 2016, Josh Domingues wondered if he had made a mistake quitting the security of a well-paying job managing contracts for professional hockey players to start a new venture selling nearly expired groceries at discount prices. After all, a... View Details

Keywords: by Lane Lambert; Technology; Information Technology

February 2023 (Revised February 2024)
Case

Doing Business in Seoul, South Korea

By: Sara Fleiss, Leonard A. Schlesinger, Bonnie Yining Cao and Dawn H. Lau

This case examines the challenges and opportunities of doing business in Seoul, South Korea. It highlights South Korea's economic development in the decades leading up to 2024 in the context of its history, culture, and politics. View Details

Keywords: Emerging Markets; Strategy; Management; Social Enterprise; Technology Industry; Technology Industry; South Korea; United States

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13 Jan 2003
Research & Ideas

Making Biotech Work as a Business

for example, was a banner year for bad news, with thirty late-stage clinical failures of biotech drugs, he said. The online magazine Signals, which is published by Recombinant Capital, a consulting firm that works on biotechnology... View Details

Keywords: by Martha Lagace; Technology; Technology; Technology

Research Summary

Mastering Strategy Execution

By: Robert Simons

Professor Robert Simons’ research encompasses three areas of management accountability that are the foundation for successful strategy execution: organization design, performance measurement and control, and risk management. In addition, Simons is interested in the... View Details

July 2023
Supplement

Schuberg Philis: From Success to Significance (B)

By: Thomas J. DeLong and Daniela Beyersdorfer

Three years into their “Ambition” growth plan, in 2022, the management team of Dutch professional service firm Schuberg Philis is taking stock. The global COVID-19 pandemic and other headwinds required adjustments to their growth targets, but they believe that their... View Details