Technology Consulting - Publications - Faculty & Research

10 Apr 2014
Research & Ideas

John Kotter’s Plan to Accelerate Your Business

explicitly and frequently," to Clayton Christensen's insights about how poorly companies handle the technological discontinuities inherent in a faster moving world. Kotter also credits recent work by Nobel Laureate Daniel Kahneman, who... View Details

Keywords: by Kim Girard

13 Nov 2019
Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

to do now, and to have any hope of doing that, we need to be integrating the specialized domain knowledge that managers possess into these tools and systems.” Marketers have long envisioned the potential for technology to bring about a... View Details

Keywords: by Kristen Senz

02 Apr 2019
First Look

New Research and Ideas, April 2, 2019

changes in government technology policy that favor OSS can have a positive impact on both global social value and domestic national competitiveness. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=55905 Harvard... View Details

Keywords: Dina Gerdeman

13 Mar 2018
First Look

March 13, 2018

advisor reactions to one of the most widely recommended advice-seeking strategies: seeking advice from multiple advisors to leverage the wisdom of crowds. Advisors negatively judge and interpersonally distance themselves from seekers who they learn View Details

Keywords: Sean Silverthorne

18 Aug 2003
Research & Ideas

How New Managers Become Great Managers

teaching, and consulting over the past ten years, I have come to understand more deeply than ever that the best managers are those who have an appetite for learning and are willing to work on themselves. Management is very hard; even the... View Details

Keywords: by Linda Hill

24 Nov 2003
Research & Ideas

Boards and Corporate Governance: A Balanced Scorecard Approach

of Industrial Administration, Carnegie Mellon University. Dr. Kaplan's research, teaching, and consulting focus on performance measurement, including the Balanced Scorecard and activity-based costing. He is the creator of the Harvard... View Details

Keywords: Re: Robert S. Kaplan & Krishna G. Palepu

24 Jan 2011
HBS Case

Terror at the Taj

with Ruth Page and David Habeeb of the HBS Educational Technology Group, Terror at the Taj Bombay: Customer-Centric Leadership documents the bravery and resourcefulness shown by rank-and-file employees during the siege. Video interviews... View Details

Keywords: by Julia Hanna; Accommodations

28 Apr 2003
Research & Ideas

Supply Chain Risk: Deal With It

the right times. They'd done it by implementing techniques and technologies at an unprecedented pace; among them, the lean production method introduced by W. Edwards Deming, just-in-time manufacturing, single-source suppliers, and global... View Details

Keywords: by David Stauffer

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

payments to support clients’ liquidity; helped salons apply to crisis relief funding such as unemployment support and rent postponement; hired consultants to create guidelines for safety measures in the salons, and shared them with each... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

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06 Jun 2012
What Do You Think?

Is Something Wrong with the Way We Work?

increasingly have an expectation of reaching their attorneys at any hour of the day (or night) and getting responses in near-real time," he writes. "Reaching across time zones to contact someone is a given with little consideration to what the other party... View Details

Keywords: by James Heskett; Consulting

14 Apr 2003
Research & Ideas

Andy Grove on the Confident Leader

digital form, stored in this platform, and therefore ready to be transported in digital form. WK: Journeying from one business model to another is a formidable leadership challenge, especially in an industry so given to continual View Details

Keywords: by Walter Kiechel; Technology

26 Jun 2000
Research & Ideas

Presentation Round-Up

end-users as the basis for high-speed, digital, interactive, multimedia services." The scenarios, said moderator Scott Bradner, senior technical consultant at Harvard, were not so much predictions as a means to evaluate the next... View Details

Keywords: by Martha Lagace & Kenneth Liss; Technology; Technology; Technology

24 Oct 2005
Research & Ideas

Building an IT Governance Committee

Unfortunately, skilled, business-oriented technology strategists are in short supply. In the absence of such a person within a company, an IT consultant who can help sort out View Details

Keywords: by Richard Nolan & Warren McFarlan

12 May 2003
Research & Ideas

How Hot is the “Hot Spot” Business?

be totally ubiquitous, part of the air you breathe," Dayton said. But he also acknowledged challenges for the technology to overcome. First, the hot spots that exist today are fragmented, nowhere near ubiquitous. Ease of use is an... View Details

Keywords: by Sean Silverthorne & Martha Lagace; Technology; Technology; Technology

02 Aug 2024
HBS Case

How a Mission to Cut Food Waste Launched a Multimillion-Dollar Venture

consulting before trying, failing, and trying again to succeed with the Flashfood app. Food waste wasn’t on Domingues’ mind until 2016, when his sister, a caterer, told him that she had to throw out $4,000 worth of leftover food from a... View Details

Keywords: by Lane Lambert; Technology; Technology

Research Summary

Mastering Strategy Execution

By: Robert Simons

Professor Robert Simons’ research encompasses three areas of management accountability that are the foundation for successful strategy execution: organization design, performance measurement and control, and risk management. In addition, Simons is interested in the... View Details

02 May 2000
Research & Ideas

Leading Professional Service Firms

consulting, architecture, engineering, research, and, increasingly, computer software development and technology systems integration firms. We also seek an international mix of participants. About half come from the US and the other half... View Details

Keywords: Re: Jay W. Lorsch; Consulting; Consulting; Consulting

April 2000
Background Note

e-Consulting

By: Ashish Nanda, Thomas J. DeLong, Thomas E. Agan and Scot H. Landry

Provides an overview of the history and development of the e-consulting industry, as well as the issues facing it. View Details

Keywords: History; Internet and the Web; Growth and Development; Consulting Industry

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February 2011
Case

oDesk: Changing How the World Works

By: Boris Groysberg, David A. Thomas and Jennifer M. Tydlaska

It is 2010, and Gary Swart, CEO of oDesk, is contemplating the next steps for his organization. Founded in 2004 in California, oDesk operates an online marketplace which matches Employers with Contractors. oDesk provides fact-based information on Contractors, including... View Details

Keywords: Recruitment; Leadership; Growth and Development Strategy; Digital Platforms; Marketplace Matching; Corporate Strategy; Internet and the Web; Consulting Industry

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