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Show Results For
- All HBS Web
(2,858)
- People (24)
- News (762)
- Research (1,119)
- Events (1)
- Multimedia (19)
- Faculty Publications (327)
- July – August 2011
- Article
Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units
By: I. M. Nembhard and A. L. Tucker
Dynamic service settings-characterized by workers who interact with customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)-play an important role in the economy. Organizational learning studies in these settings have... View Details
Keywords: Experience and Expertise; Customer Focus and Relationships; Learning; Health Care and Treatment; Service Delivery; Performance Improvement; Quality; Groups and Teams; Cooperation; Health Industry
Nembhard, I. M., and A. L. Tucker. "Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units." Organization Science 22, no. 4 (July–August 2011): 907–922.
- 28 Sep 2023
- News
Meet the New HBS Team Helping Alumni Clubs and Associations to Thrive
and programs. Leaders of Clubs, Associations, SIGs, and liaisons can connect with the team anytime via email at clubsteam@hbs.edu. Alumni seeking to learn more about joining one of these organizations at the... View Details
- Web
1.17 Field Based Learning / Independent Projects | MBA
1.17 Field Based Learning / Independent Projects 1.0 Academic Information & Policies HBS students may have the opportunity to experience faculty-supervised, field-based learning during their MBA Program. The... View Details
- 24 Jul 2014
- Blog Post
Create a Content Marketing Strategy for your Talent Acquisitions Team
program and are building out a social media presence to support your branding efforts. But what strategy has been put in place to leverage that social media presence to attract the right talent? Creating a content marketing strategy for your talent acquisitions View Details
- Blog
Crossing the Bridge from Program Learning to Practical Application
contemplation after the program can help you enable a fuller implementation of the learning," she explained. "I also try to give participants opportunities for 'easy wins' by offering some templates based on how I applied what I learned... View Details
- 29 Aug 2018
- Blog Post
From the Classroom to the Workplace: How I Applied Learnings to my Internship
at HBS. First, working in Berlin with a truly multicultural team for the first time in my career, highlighted to me the importance of understanding cultural diversity, and personal preferences, which was the main View Details
Keywords: Consumer Products / Retail
- 22 Nov 2017
- News
How to Build a Winning Culture on a Losing Team
Subscribe on iTunes Subscribe on SoundCloud More Skydeck episodes Dan Morrell: Between 2013 and 2016 the NBA's Philadelphia 76ers were one of the worst teams in the league. In 2014 they tied an NBA record with 24 consecutive losses. And... View Details
- 24 Apr 2020
- Op-Ed
Lessons from the NFL: Virtual Hiring, Leadership, Building Teams and COVID-19
talent during the 2020 season, and millions on top of that for coaches, managers, and other front office staff. How can teams ensure that these dollars are well spent? And what can companies learn from the... View Details
- 12 Oct 2022
- Research & Ideas
When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb
Side to Fintech White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/xijian View Details
- 24 Apr 2018
- Op-Ed
Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks
Facebook’s current data privacy crisis, could learn a lot from Johnson. Let’s examine how Johnson and Zuckerberg measured up against what I have identified as 7 Lessons for Leading in Crisis. #1: Face reality, starting with yourself.... View Details
- 17 Dec 2015
- News
Design Thinking: Hands-On Learning At The Harvard Innovation Lab
regulating fishing, while another team worked with homeless people to create artwork that would generate income. “The students are fantastic,” says Datar. “A key aspect of the experience is learning to... View Details
- 05 Jul 2006
- Working Paper Summaries
Implementing New Practices: An Empirical Study of Organizational Learning in Hospital Intensive Care Units
- 01 Jun 2002
- News
Up to the Challenge: Lori Schock - Listen and Learn
reduced the deductible students have to pay before being reimbursed for prescriptions from over $700 to under $200. “This was a true team effort, with many students working together,” she notes. “It was rewarding to play a small part in... View Details
Keywords: Kathleen Brill
- 22 Feb 2022
- Blog Post
Lessons Learned from My HBS Career Journey in Environmental Sustainability
functions Allow me to develop strong professional relationships Be a launch pad for future career growth I found this ideal role with BCG Boston, and am excited to join them after graduation, and wanted to share some of the lessons I’ve View Details
Keywords: Energy / Cleantech
- 22 Mar 2017
- Blog Post
3 Lessons I Learned as a Social Enterprise Summer Fellow
I realized this summer that it’s not only a question of “will I enjoy being around my teammates” but perhaps more importantly “will being on this team help me to become the type of person that I want to be”? For me, the latter question... View Details
- January–February 2025
- Article
Want Your Company to Get Better at Experimentation?: Learn Fast by Democratizing Testing
By: Iavor Bojinov, David Holtz, Ramesh Johari, Sven Schmit and Martin Tingley
For years, online experimentation has fueled the innovations of leading tech companies, enabling them to rapidly test and refine new ideas, optimize product features, personalize user experiences, and maintain a competitive edge. The widespread availability and lower... View Details
Keywords: Technological Innovation; AI and Machine Learning; Analytics and Data Science; Product Development; Competitive Advantage
Bojinov, Iavor, David Holtz, Ramesh Johari, Sven Schmit, and Martin Tingley. "Want Your Company to Get Better at Experimentation? Learn Fast by Democratizing Testing." Harvard Business Review 103, no. 1 (January–February 2025): 96–103.
- 01 Mar 2016
- News
HBS Fund Helps Fuel Faculty Research and New Learning Experiences
a family business, her team spoke to more than 1,100 CEOs, eventually finding striking differences in managerial styles and productivity in firms run by family members relative to their external counterparts. Over the past several years,... View Details
- February 2021 (Revised January 2024)
- Case
Walt Disney: Changing the World
By: Robert Simons and Shirley Sun
This case describes the rise of Walt Disney, founder of the worldwide entertainment company. The case describes how Disney, as a young artist, created memorable figures such as Mickey Mouse and went on to produce Academy-award-winning films and build the world’s most... View Details
Keywords: Creativity Teams; Entertainment Industry; Family; Entertainment; Creativity; Personal Characteristics; Business Startups; Work-Life Balance; Personal Development and Career; Success; Entertainment and Recreation Industry
Simons, Robert, and Shirley Sun. "Walt Disney: Changing the World." Harvard Business School Case 121-056, February 2021. (Revised January 2024.)
- 06 Apr 2017
- Blog Post
3 Lessons I Learned as a Social Enterprise Summer Fellow
I realized this summer that it’s not only a question of “will I enjoy being around my teammates” but perhaps more importantly “will being on this team help me to become the type of person that I want to be”? For me, the latter question... View Details
Keywords: Nonprofit / Government
- 06 Aug 2024
- Op-Ed
What the World Could Learn from America's Immigration Backlash—100 Years Ago
Empowering Black Voters, Did a Landmark Law Stir White Angst? Why the Largest Minority Group Faces the Most Hate—and How to Push Back Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Image by HBSWK... View Details
Keywords: by Marco Tabellini