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Publications

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  • Program

Transforming Customer Experiences

inside sales teams, or other functions central to service delivery Executives in marketing, data analysis, or operations management Human resources executives concerned with driving internal service culture While individuals are invited... View Details
  • 14 Dec 2021
  • Op-Ed

To Change Your Company's Culture, Don't Start by Trying to Change the Culture

organization) and transparent (nothing is hidden—neither the process nor what senior management learned and plans to change). Forlenza says the SFP he led at Becton Dickinson in 2010: Encouraged open communication as employees provided feedback and suggestions. Aligned... View Details
Keywords: by Michael Beer
  • June 2014 (Revised February 2017)
  • Case

Kathy Giusti and the Multiple Myeloma Research Foundation

By: Richard G. Hamermesh, Joshua D. Margolis and Matthew G. Preble
What do you do when your rising professional career is cut short by an unexpected cancer diagnosis? Kathy Giusti shifted careers, built a new organization that transformed how cancer research is done, and now faces the challenge of sustaining the organization and its... View Details
Keywords: Philanthropy; Philanthropy Funding; Entrepreneurship; Health Care; Management Styles; Personalized Medicine; Health Care Outcomes; Cancer; Cancer Care In The U.S.; Personal Care; Leadership; Leading Change; Social Entrepreneurship; Philanthropy and Charitable Giving; Health Care and Treatment; Leadership Style; Management Style; Management Skills; Growth and Development Strategy; Business Strategy; Health; Health Industry; United States; Canada; Spain
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  • 17 Aug 2020
  • Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

kidnapping, from a fire in an office block to an airliner crash in the jungle.” “People who survive disasters are the ones who are able to regain cognitive function quickly, assess their new environment accurately, and take goal-directed... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • March 1996
  • Case

Ernst & Young United Kingdom (A) (Abridged)

By: John J. Gabarro and Samantha Graff
Intended to be a robust example of the challenges encountered during the early stages of a large-scale organizational transformation effort in a professional service firm. Describes a massive change program initiated and led by the new managing partner along with a... View Details
Keywords: Change Management; Leading Change; Management Teams; Organizational Change and Adaptation; Restructuring; Problems and Challenges; United Kingdom; London
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  • 01 Mar 2011
  • First Look

First Look: March 1

in the future? By examining hundreds of job profiles developed by executive-search firm Heidrick & Struggles and interviewing numerous senior managers, the authors have identified some clear trends. One strikingly consistent finding is that today, technical and... View Details
Keywords: Sean Silverthorne
  • Program

Driving Corporate Performance

measurement and control systems across all business functions for effective strategy execution—and to design, motivate, and lead a successful, scalable organization. Details Drive your strategy throughout the entire organization Translate... View Details
  • 14 Feb 2012
  • First Look

First Look: February 14

and the fluidity of most work structures mean that it's not really about creating effective teams anymore, but instead about leading effective teaming. Teaming shows that organizations learn when the... View Details
Keywords: Carmen Nobel
  • 14 Jun 2023
  • Op-Ed

Every Company Should Have These Leaders—or Develop Them if They Don't

offer the leader the opportunity to remodel a specific process or lead a cross functional team in the integration of a new system. BTLs are more challenging to develop because they need to adapt to changes... View Details
Keywords: by Hise Gibson
  • 18 Apr 2017
  • Blog Post

Why We Recruit: CRC Companies LLC

units—Development & Finance, Product Development, or Asset Management. Our full-time MBAs primarily work within one discipline that matches their past experience and interests to gain subject matter expertise in a certain function of... View Details
Keywords: Real Estate
  • Research Summary

Automotive Product Development

At present, my primary research focus is studying product development in the auto industry. I am working with Stefan Thomke (HBS) and Takahiro Fujimoto (University of Tokyo) on the 4th Round of the Global Automotive Development Study. The first round of this... View Details

  • Program

Senior Executive Leadership Program—China

peers who span functions, industries, and countries Take advantage of resources for lifelong learning as a member of the global HBS alumni community Who Should Attend Senior executives, senior functional leaders, or general managers... View Details
  • Article

From Counting Risk to Making Risk Count: Boundary-Work in Risk Management

By: Anette Mikes
For two decades, risk management has been gaining ground in banking. In light of the recent financial crisis, several commentators concluded that the continuing expansion of risk measurement is dysfunctional (Power, 2009; Taleb, 2007). This paper asks whether the... View Details
Keywords: Risk Management; Banks and Banking; Financial Crisis; Expansion; Organizational Culture; Management Teams; Managerial Roles
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  • Program

Audit Committees in a New Era of Governance

you will learn how to move your company beyond a compliance mentality toward strategic financial reporting and effective risk management. Details Enable the audit committee to play a more strategic role Align financial reporting, compliance, and risk management View Details
  • 30 Apr 2024
  • Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

some other parts of the Group had not had an internal audit or compliance function at all. By comparison, at Enron or Siemens, for example, compliance and control functions existed while the wrongdoing was... View Details
Keywords: by Dina Gerdeman
  • Web

Courses - Entrepreneurship

examine how individuals convert knowledge, aspiration, and insight into action. Second Year (Elective Curriculum) During the second year students choose from a range of elective courses, enabling them to integrate the functional skills... View Details
  • Web

Help - Alumni

non-school sanctioned events. Exceptions are made for school-sanctioned events (contact Alumni Communications ) and Reunions (contact Reunions team ), and alumni clubs-sanctioned events (contact the Clubs View Details
  • 15 May 2024
  • Research & Ideas

A Major Roadblock for Autonomous Cars: Motorists Believe They Drive Better

rate on a scale from zero to five the level of driving automation they preferred for themselves, while the rest of the group shared the level they preferred for others. Level zero of the scale, which was developed by the Society of Automotive Engineers, means none of... View Details
Keywords: by Rachel Layne; Transportation; Auto
  • 08 Mar 2011
  • First Look

First Look: March 8

http://www.hbs.edu/research/pdf/11-081.pdf Top Executive Background and Financial Reporting Choice: The Case of Goodwill Impairment Authors:Francois Brochet and Kyle Welch Abstract We study the role of executive functional background in... View Details
Keywords: Sean Silverthorne
  • 07 Aug 2012
  • First Look

First Look: August 7

among them. Findings are as follows: MNC corporate headquarters are more involved in "obligatory" and value creating and control functions than in operational activities; there are no systematic differences in the determinants... View Details
Keywords: Sean Silverthorne