Supermarkets - Publications - Faculty & Research

01 Apr 2002
News

Urban Evolution - HBS Research on the Inner City

says. This suggests that innercity supermarkets would enjoy a customer base predisposed to be loyal. Crockett found that when they did shop at the local, smaller markets, "consumers were forced to be extra vigilant and inspect their... View Details

Keywords: Paul Grogan; Peter Tufano; David Crockett; Diana Barrett; Real Estate

21 Mar 2004
Research & Ideas

Loyalty: Don’t Give Away the Store

loyalty programs, and it is possible to get a good sample from them. We sampled one supermarket store and one supermarket chain. Q: I have at least three loyalty shopper cards in my wallet. What percentage... View Details

Keywords: by Manda Salls; Consumer Products; Retail

02 Mar 2015
Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

fulfillment of basic needs, such as Consumer Product Goods and apparel basics, is growing. With customers increasingly ordering these and other products online, potential shoppers have fewer reasons to leave their homes, and the clothing store collocated with the View Details

Keywords: Re: Rajiv Lal; Retail

26 Feb 2014
Research & Ideas

How Grocery Bags Manipulate Your Mind

bags" participants were asked to imagine approaching a supermarket to do their grocery shopping with their own bags. The "without bags" group received nearly identical instructions, but nothing about bags was mentioned. All... View Details

Keywords: by Carmen Nobel; Retail

01 Dec 2020
News

Steady as She Goes

Courtesy Coles This was going to be the year everything got back to normal. Since Leah Weckert (MBA 2008) became the CFO at Australia’s Coles Group in 2018, the supermarket giant had announced a demerger—the largest in the country’s... View Details

Keywords: April White; COVID-19; change management; leadership; women; grocery stores; Food and Beverage Stores; Retail Trade

01 Jul 2019
Research & Ideas

The Airbnb Lesson for Startups? Success Takes More Than Technology

money by becoming the supermarket for all your travel needs. That has not been the case in the travel industry. Kost: Why is that? Teixeira: Hotels focus on customers from the time they enter their doors to when they leave. Airlines focus... View Details

Keywords: by Danielle Kost; Travel; Tourism

01 Sep 2020
News

Good Odds

additional vans and new production lines to keep up with demand and geographic expansion. But beyond the short-term phenomenon, Behn believes there is no going back, because the supermarket concept is 50 or 60 years old and is overdue for... View Details

Keywords: Jen McFarland Flint; food industry; Food Manufacturing; Manufacturing

25 Jun 2020
News

Global Centers Broaden Understanding of Business and the Pandemic

addressed topics such as financing small and medium businesses during the pandemic, managing through crisis, and understanding the new normal. On June 10, Carlos Mario Giraldo, CEO of Grupo Exito, a leading supermarket chain in Colombia,... View Details

05 Jun 2000
What Do You Think?

What’s Happening to Our Patience?

increasing their value. Denise Rickman grabs a magazine from the rack while in the supermarket checkout lane. Imran Jafar rides his scooter to work, enjoying the benefits of close-to-the-road transportation, exercise, and what sounds a... View Details

Keywords: by James Heskett

01 Dec 2002
News

Building a Network for Social Enterprise in Latin America

two-year research cycle, which focuses on the collaborations between businesses and nongovernmental organizations (NGOs). For example, in 1997, the supermarket chain H-E-B expanded its regional base from Louisiana and Texas across the... View Details

01 Sep 2003
News

Patrick Moreton

So it’s not clear that consolidation necessarily limits consumer choice. But if news or opinion is sold like supermarket cereal, there’s only room on the shelves for what most pleases most people. Ideally, the public interest would... View Details

Keywords: Garry Emmons; Telecommunications; Information

17 Oct 2016
HBS Case

Business Solutions That Help Cut Food Waste

As much as 40 percent of food grown in the United States for human consumption is wasted. Source: Eivaisla After decades of wasteful food practices, where perfectly good food is discarded even as poverty keeps many families hungry, solutions are starting to come... View Details

Keywords: by Dina Gerdeman; Food & Beverage

24 Oct 2005
Research & Ideas

Building an IT Governance Committee

of an extremely successful supermarket chain on the West Coast, where he achieved impressive business results through effective IT system implementation and management. As chair of the IT committee, he helps balance his company's... View Details

Keywords: by Richard Nolan & Warren McFarlan

03 Sep 2014
What Do You Think?

Who Should Choose Your Boss?

headed? If so, is the question of who should choose your boss becoming "a little irrelevant"? What do you think? Original Article Recent events surrounding the walkout of many of the 25,000 employees at Market Basket, a Massachusetts-based View Details

Keywords: by James Heskett; Food & Beverage

15 Nov 2020
News

Global Outposts Expand HBS’s Intellectual Footprint

in June, the CEO of leading Colombian supermarket chain Grupo Éxito, Carlos Mario Giraldo, talked about his company’s efforts to help customers, employees, and essential workers. Middle East & North Africa Research Center In May, the... View Details

01 Jan 2011
News

Hüsnü Özyeğin, MBA 1969

services industry that includes supermarket chains, shopping malls, wind energy, and banks. Both his son, Murat (MBA 2003), and daughter, Aysecan (who holds an MBA from Stanford), work closely with him. "I'm still a hands-on manager of my... View Details

01 Dec 2019
News

Capitalizing the Corner Shop

photo by Getty Images photo by Getty Images When Samuel Ejeh decides to open a new location for his Lagos-based supermarket chain Grocery Bazaar, he likes to move quickly. But expansion is capital-intensive, constraining his cash flow,... View Details

Keywords: Dan Morrell

07 Jul 2014
Research & Ideas

Banning Big-box Stores Can Hurt Local Retailers

Tesco shops were replacing independent businesses. "What the politicians did not anticipate was that these large supermarket chains were going to come in anyway, regardless of regulations," Sadun says. "They had reached a... View Details