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  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

percent year over year, and the National Restaurant Association projected an industry revenue shortfall of $240 billion for the year. Second-order effects of restaurant closures ripple through the American economy, bringing economic pain... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 21 Aug 2000
  • Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

HBS working paper "Disrupted Routines: Effects of Team Learning on New Technology Adaptation" delves into the disruptive nature of MICS technology on the dynamic of the surgical team in an arena that has a notoriously rigid... View Details
Keywords: by Hilah Geer
  • 10 Nov 2015
  • Op-Ed

Authentic Leadership Rediscovered

of one’s leadership, being rude and insensitive, refusing to change, or not adapting to one’s style to the situation. These arguments appear to demonstrate a fundamental misunderstanding of what constitutes an authentic leader.... View Details
Keywords: by Bill George
  • 02 Apr 2021
  • Research & Ideas

Salary Negotiations: A Catch-22 for Women

as she gains power, the researchers say. “This research lends further credence to the notion that it may be difficult for women to reach higher rank positions in organizations even though women may actually often practice advantageous leadership View Details
Keywords: by Kristen Senz
  • March 2000 (Revised July 2000)
  • Case

Jeanne Lewis at Staples, Inc. (A) (Abridged)

By: Linda A. Hill and Jennifer Suesse
Jeanne Lewis, after six years with Staples, Inc., is promoted to senior vice president of marketing. She is to work for fifteen months alongside her predecessor, a legacy in the organization, "learning the ropes" before he moves on. This case is set nine months after... View Details
Keywords: Organizational Change and Adaptation; Management Style; Change Management; Marketing Strategy; Management Succession; Competitive Advantage; Problems and Challenges; Management Teams; Retail Industry; United States
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  • Article

Moral Dilemmas and Trust in Leaders during a Global Health Crisis

By: Jim A. C. Everett, Clara Colombatto, Edmond Awad, Paulo Boggio, Björn Bos, William J. Brady, Megha Chawla, Vladimir Chituc, Dongil Chung, Moritz A. Drupp, Shristi Goel, Brit Grosskopf, Frederik Hjorth, Alissa Ji, Caleb Kealoha, Judy S. Kim, Yangfei Lin, Yina Ma, Michel André Maréchal, Federico Mancinelli, Christoph Mathys, Asmus L. Olsen, Graeme Pearce, Annayah M. B. Prosser, Niv Reggev, Nicholas Sabin, Julien Senn, Yeon Soon Shin, Walter Sinnott-Armstrong, Hallgeir Sjåstad, Madelijn Strick, Sunhae Sul, Lars Tummers, Monique Turner, Hongbo Yu, Yoonseo Zoh and Molly J. Crockett
Trust in leaders is central to citizen compliance with public policies. One potential determinant of trust is how leaders resolve conflicts between utilitarian and non-utilitarian ethical principles in moral dilemmas. Past research suggests that utilitarian responses... View Details
Keywords: COVID-19 Pandemic; Impartial Beneficence; Utilitarian Responses; Trust; Ethics; Public Opinion; Leadership Style
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  • Web

Online Management Course | HBS Online

to understand organizational behavior. Alex Glavkov Technical Program Manager at Amazon Robotics Start preparing for a future managerial role through access to best-in-class tools and frameworks. Meet Raymond, a Management Essentials participant who took the course in... View Details
  • Web

Creating an Inclusive Recruiting Process for Candidates with Diverse Abilities - Recruiting

candidates into the recruiting process and foster their success while establishing a more equitable and effective process for all. Communicate Transparent Processes A common theme among candidates of diverse abilities is the importance of... View Details
  • January 2024
  • Supplement

Buurtzorg

By: Ethan Bernstein and Tatiana Sandino
As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were empowered to manage themselves, both in... View Details
Keywords: Organizational Design; Management Style; Business Model; Knowledge Dissemination; Learning; Organizational Culture; Health Industry; Netherlands
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  • 19 Apr 2010
  • Research & Ideas

The History of Beauty

strove to create a brand that symbolized style and elegance, he got his first order by smashing a bottle of his perfume on the floor of a prominent Parisian department store, in a successful gambit to get customers to smell it. He created... View Details
Keywords: by Sean Silverthorne; Beauty & Cosmetics
  • Web

Winners & Runners-Up | New Venture Competition

effective treatment to prevent Osteoporosis. Kudos CEO: Amrita Saigal (MBA 2014) Alumni Track Runner-Up & Crowd Favorite Winner Cotton cush for baby’s tush. Business Track, 2020 Alife Health, Inc. Paxton Maeder-York, MBA 2020 Business... View Details
  • Web

HBS Entrepreneurship Summit - Alumni

OKRs From Individual Contributor to Manager - Adapting Your Work Style Hiring Fast and Firing Faster Making Decisions with Imperfect Data Managing Cross-Functional Teams Managing Pivots and Setbacks Managing Your Career: Should I Stay or... View Details
  • 05 Apr 2004
  • Research & Ideas

Six Ways to Build Trust in Negotiations

another week of haggling would bring huge payoffs. This difference in perspective between the manufacturer's and the union's negotiating styles resulted in a strike. Effective negotiators realize that their... View Details
Keywords: by Deepak Malhotra
  • 18 Nov 2013
  • Research & Ideas

Pulpit Bullies: Why Dominating Leaders Kill Teams

otherwise emerge from group discussions and making the teams less productive. “Even subtle ways of making people feel powerful have powerful effects on behavior.” The observation would run counter to the way we usually think about group... View Details
Keywords: by Michael Blanding
  • Web

Credential of Leadership, Impact, and Management in Business | HBS Online

Concepts Develop a robust set of vital and forward-looking business skills to grow as a leader Engage with a global cohort of like-minded peers and build a network that lasts far beyond the program Practice effective teamwork and... View Details
  • Teaching Interest

General Management: Processes and Action

General Management: Processes and Action (GMPA) focuses on implementation and the way that general managers get things done.  Typically, they work through processes—sequences of tasks and activities that unfold over time, like strategic planning,... View Details
Keywords: Change Management; Communication Strategy; Decision Making; Corporate Entrepreneurship; Technological Innovation; Knowledge Management; Leadership Development; Leadership Style; Leading Change; Growth and Development Strategy; Management Practices and Processes; Management Skills; Management Style; Management Teams; Managerial Roles; Resource Allocation; Business Processes; Mission and Purpose; Organizational Culture; Organizational Design; Organizational Structure; Strategic Planning; Conflict and Resolution; Power and Influence; Business Strategy; Competitive Strategy; Competitive Advantage; Auto Industry; Computer Industry; Entertainment and Recreation Industry; Financial Services Industry; Health Industry; Information Industry; Legal Services Industry; Manufacturing Industry; Media and Broadcasting Industry; Publishing Industry; Retail Industry; Video Game Industry; China; India; United States
  • Web

Organizational Leadership Course | HBS Online

your leadership skills to drive organizational success and effectively implement transformative change. 7 weeks 6-8 hours per week 7 modules Self-Paced with regular deadlines This course earns you a Certificate of Completion from HBS... View Details
  • October 1976 (Revised February 1987)
  • Case

Cramer Electronics, Inc.

By: Michael E. Porter
Designed to be the second day of a two-day series on the electronic component distribution industry, following a day spent discussing Note on the Electronic Component Distribution Industry and Raytheon Co.: Diversification. The important teaching themes which this case... View Details
Keywords: Change Management; Innovation Strategy; Management Style; Resource Allocation; Opportunities; Corporate Strategy; Diversification; Distribution Industry; Electronics Industry
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  • 29 Oct 2019
  • Sharpening Your Skills

Robots in the Boardroom

effective codes of business conduct. But technology isn't the only answer. Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity As companies adopt artificial intelligence to increase efficiency, are their employees... View Details
Keywords: by Sean Silverthorne
  • 22 Apr 2008
  • First Look

First Look: April 22, 2008

staffing, etc. In the negotiations, cross-cultural themes (e.g. trust, relationships, communication, time, autonomy, face, etc.) and different negotiation styles created challenges along with the business and strategic issues. The (A)... View Details
Keywords: Martha Lagace