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Show Results For
- All HBS Web
(184)
- News (86)
- Research (93)
- Multimedia (7)
- Faculty Publications (37)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
to improved efficiency and productivity. Yet you write that there are dangers in overdoing it. How so? Schlesinger: Technology can be used effectively to replace low-contact service work. But when Starbucks introduced a faster, larger... View Details
- 01 Jun 2012
- News
Straight to the Heart
Starbucks latte but are still willing to pay $10,000 to hire a matchmaker. There’s also a backlash against online dating. I’m actually a big fan and recommend that clients date online while I’m also fixing them up. Volume is really... View Details
- 01 Sep 2015
- News
Alumni and Faculty Books for September 2015
measurement tool, the Total Motivation Factor, enables managers to measure the strength of the company culture and track improvements over time. They explore their original research into how Total Motivation leads to higher performance in iconic companies, from Apple... View Details
- 01 Jun 2004
- News
Luxe Redux
notes. “But it’s a fine line — you want to sell to connoisseurs, but not to the curator of the Smithsonian.” These days, it seems that more and more products have been raised to a level of connoisseurship. By turning a commodity into an affordable luxury, View Details
- 01 Dec 2015
- News
Alumni and Faculty Books for December 2015
Motivation leads to higher performance in iconic companies, from Apple and Starbucks to Southwest Airlines. Most importantly, they teach how to build great cultures, using a systematic and sustainable approach. Can These Bones Live? A... View Details
- 06 Jan 2017
- News
Mental Illness and the Workplace
psychosis, and it's very scary to be in it, and that's what it looked like for me. I still have periods of psychosis, even now. And what that looks like every day is going into a Starbucks and getting incredibly confused. Thinking that... View Details
- 21 Apr 2015
- First Look
First Look: April 21
Campaign and the Upside of CEO Activism By: Chatterji, Aaron, and Michael Toffel Abstract—When Starbucks CEO Howard Schultz asked his baristas to engage customers in a discussion about race in America, it was a clear case of the growing... View Details
Keywords: Carmen Nobel & Sean Silverthorne
- 01 Mar 2004
- News
Toy Story
to refine the concept, inviting friends over to test and retest the game. The two colaunched the game, Cranium, in 1998 and found an unlikely initial partner — Starbucks — to help market and distribute it. Two more unconventional game... View Details
- 01 Mar 2010
- News
Money Matters
starting a business in India. By late 2005, both were restless and interested in exploring opportunities there. Agarwala was ready to make the leap when the two met that November at a Starbucks near Crotonville, New York, where he was... View Details
- 04 Apr 2019
- Cold Call Podcast
Can Mark Zuckerberg Rebuild Trust in Facebook?
he disappears for five days. Well, first of all, I've taught a lot. I wrote a book called Seven Lessons for Leading a Crisis. If you're a leader and you're in crisis, you go out right away. Instantly. Howard Schultz did this along with Kevin Johnson at View Details
Keywords: Re: Andi Wang
- 12 Apr 2023
- News
Step Change
since you're always asking, I just met two cofounders, and we're going to start the Starbucks of health clinics in Egypt.' " Enan was interested; in Egypt, about 5 percent of the population has private health insurance, mostly as a... View Details
Keywords: Julia Hanna; entrepreneurship; women; venture capital; Egypt; developing economies; Finance
- 16 Sep 2015
- News
Built for Speed
modern car making. “Look at that van,” he says, pointing to a white delivery vehicle parked near the Starbucks drive-through, where Rogers refuels. “How do you make steel look like that?” His explanations typically begin with this kind of... View Details
- 24 Jul 2007
- First Look
First Look: July 24, 2007
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=807169 EZAmuse Negotiation (D): Rob Bonham Background Harvard Business School Supplement 807-171 Supplements the (A) case. Purchase this supplement:... View Details
Keywords: Martha Lagace
- Web
Past Issues - Alumni
Notables Finding Their Way Profiles from the Class of 1976 A Janus-Faced Reflection So, what are we going to do with the next 25 years? Helping Hands for HBS Making a World of Difference Alan Slifka's Venture Philanthropy Q&A: Orin Smith Brewing Success at View Details