Publications

May 2024
Teaching Note

Making Progress at Progress Software (A) and (B)

By: Katherine Baldiga Coffman, Hannah Riley Bowles, Emma Ronzetti and Alexis Lefort

Teaching Note for HBS Case Nos. 924-010 and 924-011. View Details

Keywords: Leading Change; Organizational Culture; Performance Evaluation; Prejudice and Bias; Employee Relationship Management; Personal Development and Career; Technology Industry

February 2007 (Revised September 2008)
Case

CMM versus Agile: Methodology Wars in Software Development

A CIO decides whether to adopt the "Capability Maturity Model" (CMM) within her IT department. The decision is proving surprisingly controversial; some of her best developers prefer adopting an "agile" methodological approach instead. Compares and contrasts the CMM and... View Details

Keywords: Innovation and Management; Management Analysis, Tools, and Techniques; Product Development; Business Processes; Information Technology; Applications and Software

Educators

Article

Why Congress Should Invest in Open-Source Software

By: Frank Nagle

Read Now

December 2012
Teaching Note

Delwarca Software Remote Support Unit (Brief Case)

By: Roy D. Shapiro and Paul E. Morrison

2006
Working Paper

A Dependency Matrix Tool to Analyze Software Architecture

By: Alan MacCormack, Carliss Y. Baldwin and John Rusnak

13 Aug 2007
Working Paper Summaries

Diasporas and Domestic Entrepreneurs: Evidence from the Indian Software Industry

Keywords: by Ramana Nanda & Tarun Khanna; Video Game; Web Services

March 2022
Article

How to Prioritize the Improvement of Open-Source Software Security

By: Frank Nagle

Keywords: Open Source Distribution; Cybersecurity; Applications and Software

Read Now

24 Jan 2008
Working Paper Summaries

The Impact of Component Modularity on Design Evolution: Evidence from the Software Industry

Keywords: by Alan MacCormack, John Rusnak & Carliss Y. Baldwin; Video Game; Web Services

13 Aug 2024
Research & Ideas

Why Companies Shouldn't Delay Software Updates—Even After CrowdStrike's Flaw

highlights one simple change companies could make: updating software sooner after improved versions hit the market. The research finds that some 60 percent of US organizations continued to use a popular web-server View Details

Keywords: by Jay Fitzgerald; Technology; Information Technology; Computer; Web Services

winter 2001
Article

Product-Development Practices That Work: How Internet Companies Build Software

By: A. D. MacCormack

Keywords: Product; Research and Development; Internet and the Web; Applications and Software

2012
Chapter

Evaluating the Impact of the Mozilla Software Redesign Effort

By: Alan MacCormack, Carliss Baldwin and John Rusnak

June 1985 (Revised May 1986)
Case

First Federal Corp.: Small Business Market (B), Software Case

16 Jul 2009
Working Paper Summaries

Principles that Matter: Sustaining Software Innovation from the Client to the Web

Keywords: by Marco Iansiti; Video Game; Web Services

November/December 2003
Article

Software Development Worldwide: The State of the Practice

By: Michael A. Cusumano, Alan David MacCormack, Chris Kemerer and Bill Crandall

Keywords: Applications and Software; Research and Development; Practice

24 Oct 2004 - 27 Oct 2004
Conference Presentation

Empirical Research in Software Deveopment: Lessons from the Field

By: Alan MacCormack

Keywords: Research; Applications and Software; Product Development

1 Sep 2010
Conference Presentation

Using Architecture to Capture Value: The Case of Software

By: Carliss Y. Baldwin

Keywords: Value; Design; Software

April 2014
Article

The Cost of High-Powered Incentives: Employee Gaming in Enterprise Software Sales

By: Ian Larkin

This paper investigates the pricing distortions that arise from the use of a common non-linear incentive scheme at a leading enterprise software vendor. The empirical results demonstrate that salespeople are adept at gaming the timing of deal closure to take advantage... View Details

Keywords: Incentives; Motivation; Compensation; Gaming; Sales Force Management; Motivation and Incentives; Salesforce Management; Software; Compensation and Benefits; Information Technology Industry

2007
Working Paper

Team Familiarity, Role Experience, and Performance: Evidence from Indian Software Services

By: Robert S. Huckman, Bradley R. Staats and David M. Upton

Much of the literature on team learning views experience as a unidimensional concept captured by the cumulative production volume of, or the number of projects completed by, a team. Implicit in this approach is the assumption that teams are stable in their membership... View Details

Keywords: Experience and Expertise; Learning; Performance Improvement; Projects; Groups and Teams; Familiarity; Information Technology Industry; India