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- All HBS Web (560)
- Faculty Publications (40)
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- 30 Jan 2020
- Research & Ideas
The Upside of Highlighting a Product's Downsides
who stick around longer and spend more. “When customers have a more holistic view of the trade-offs of an offering, it helps them make more well-informed choices, which enhances the quality of the customer... View Details
Keywords: by Danielle Kost
- 13 Oct 2009
- Research & Ideas
7 Lessons for Navigating the Storm
Authentic Leadership. "Everyone inside and outside the company is watching what they do. It is imperative that they stay focused on their True North as it sets a standard internally for principled... View Details
Keywords: by Martha Lagace
- 18 Aug 2003
- Research & Ideas
How New Managers Become Great Managers
turned over 75 percent of the assortment, tripled net direct product profitability, and increased sales. When she advanced again, she moved back into the marketing department as senior vice president of... View Details
Keywords: by Linda Hill
- 25 May 2020
- Research & Ideas
Has Occupational Licensing Outlived Its Usefulness?
service provider has a license, their hiring decision is still more driven by price and online reviews than the quality assurance that comes with licensing. New research shows... View Details
- 11 Jul 2005
- Research & Ideas
The New International Style of Management
At Dell Beijing, Andy Klump (HBS MBA '03) was excelling at his job—selling computer hardware and services solutions to multinationals—when the company's 360-degree performance-review process underwent a... View Details
Keywords: by Garry Emmons
- 05 May 2003
- Research & Ideas
What It Takes to Restore Trust in Business
far. The American capital markets are a key element of the economic system, and "when they function well, they are a wonder of the world," he said. But the American capital markets require four View Details
- 12 Jul 2011
- First Look
First Look: July 12
performance improvement. We highlight implications for institutional theory, managers, and policymakers. Download the paper: http://www.hbs.edu/research/pdf/12-001.pdf Issuer Quality View Details
Keywords: Carmen Nobel
- 09 Jul 2008
- Research & Ideas
Starbucks’ Lessons for Premium Brands
in three ways. First, the early adopters who valued the club-like atmosphere of relaxing over a quality cup of coffee found themselves in a minority. To grow, Starbucks increasingly appealed to grab and go... View Details
- 03 Sep 2020
- Op-Ed
Why American Health Care Needs Its Own SEC
services of unknown quality. The lack of transparency protects providers and insurers from needing to compete on the price and quality of their... View Details
- 04 Jun 2014
- What Do You Think?
Does Internet Technology Threaten Brand Loyalty?
service on the Internet "could never have happen(ed) before and pose(s) a threat to brand loyalty." If there is a weakness in your offering you are at risk. Others were reluctant to reach such a... View Details
- 12 Jul 2004
- Research & Ideas
Michael Porter’s Prescription For the High Cost of Health Care
right kind of competition working. The health care system can achieve stunning gains in quality and efficiency. And employers, the major purchasers of health care services,... View Details
- 21 Jun 2011
- First Look
First Look: June 21
excessive economic concentration, so lucidly and incisively analysed here, are not limited to the financial services industry. For the problem is now widespread: while five firms control 80% of the banking... View Details
Keywords: Sean Silverthorne
- 09 Aug 2016
- First Look
August 9, 2016
local labor market design based on heterogeneity in local benefit generosity (defined as the percentage of household income recovered by the unemployment benefit), we estimate that a one standard deviation increase in generosity... View Details
Keywords: Sean Silverthorne
- 15 Jun 2010
- First Look
First Look: June 15
nature of accounting standards proposed between 1973 and 2007. Among other results, we find that length of service on the board and a prior... View Details
Keywords: Martha Lagace
- 08 Dec 2015
- First Look
December 8, 2015
agencies to promote psychological science in the spirit of President Obama's order. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50170 How Do Customers Respond to Increased Service View Details
Keywords: Sean Silverthorne
- 12 Apr 2004
- Research & Ideas
Waking Up a Sleeping Company
of expansion of the business; their jobs expanded, but their work habits remained the same. These characteristics, residing deep in the culture, affected customer responsiveness, fiscal discipline, quality of managers, View Details
Keywords: by Bill George
- 23 Aug 2010
- Research & Ideas
The Drive to Acquire’s Impact on Globalization
frequently a win-lose exchange between nations which are unequal either in their power or in their willingness to enforce basic standards of human rights, worker safety, and environmental impact. Another... View Details
Keywords: by Paul R. Lawrence
- 19 Apr 2011
- First Look
First Look: April 19
Financial, LLC was a modern merchant bank that provided high quality advisory services and capital to small- and mid-sized inner city businesses.... View Details
Keywords: Sean Silverthorne
- 16 May 2012
- Research & Ideas
Can Decades of Military Overspending be Fixed?
that meet performance standards at reasonable costs. But in practice, too few government managers are skilled in understanding and using industry financial incentives or the process of controlling costs,... View Details
- 16 Sep 2008
- First Look
First Look: September 16, 2008
Reporting Standards (IFRS) in Europe. European IFRS adoption represented a major milestone towards financial reporting convergence yet spurred controversy reaching the highest levels of government. We find a more positive reaction for... View Details