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  • 15 Aug 2005
  • HBS Case

Classic Cases Live On at HBS

a short magazine article about Shouldice in 1982, and it nicely illustrated excellence in the delivery of a service," explains the case's author, HBS professor James Heskett. "I knew we had a good story, and when I learned that... View Details
Keywords: by Garry Emmons
  • 04 Jun 2013
  • First Look

First Look: June 4

predicted by the theory. Publisher's link: http://www.people.hbs.edu/mrhodeskropf/VCRiskReturn59.pdf 2006 Harvard Business Review Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction... View Details
Keywords: Sean Silverthorne
  • 28 Aug 2007
  • First Look

First Look: August 28, 2007

users or securing their exclusive affiliation--are costly and risky. Describes less costly staged strategies for building two-sided platforms. With the "vendor to two-sided platform" strategy, a firm starts as a vendor selling products or View Details
Keywords: Martha Lagace
  • 10 Mar 2015
  • Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

brick and clicks are Home Depot and Pet Smart. What did Home Depot do right? Rajiv Lal: Home Depot thought about the challenges facing their business very strategically. They've gone category by category and asked: What is the best way to View Details
Keywords: by Sean Silverthorne; Retail
  • 20 Mar 2017
  • Book

Why Companies Are Placing Users at the Core of Their Innovation Strategies

to work for me. The research shows you don’t have to hire all the smart people to have innovation. It allows the outside world to help with innovation and causes companies to excel in other dimensions. Previously, you relied on R&D... View Details
Keywords: by Dina Gerdeman
  • 29 May 2001
  • Research & Ideas

Race Does Matter in Mentoring

reputation for being an excellent performer, and he gained the cooperation, respect, and sometimes the friendship of whites who were initially either resistant or hesitant to work with him. After seven years as an engineer, Williams... View Details
Keywords: by David A. Thomas
  • 25 Sep 2007
  • First Look

First Look: September 25, 2007

will in fact homogenize consumption patterns, and a few superstar products will emerge as winners in the market place. In this study, using two large customer transactions data sets obtained from an online music service and an online DVD... View Details
Keywords: Martha Lagace
  • 30 Aug 2010
  • Research & Ideas

Turning Employees Into Problem Solvers

service organizations also benefit from worker input. But people, it goes without saying, are harder to work on than cars and hotel rooms. Two Managerial Processes That Helped "Hospitals are enormously complex," Toffel observes. "Imagine... View Details
Keywords: by Julia Hanna; Health
  • 11 Jul 2006
  • First Look

First Look: July 11, 2006

and, eventually, through its decision to execute a management buyout to exit the public market. Explored at the corporate level is the tension between Edison's effort to generate profits and achieve excellent educational outcomes. Brief... View Details
Keywords: Sean Silverthorne
  • 16 May 2017
  • First Look

First Look at New Ideas and Research, May 16

Performance By: Li, Shelley Xin, and Tatiana Sandino Abstract—Many service organizations empower frontline employees to experiment with different ways to meet diverse customer needs across different locations. We conducted a field... View Details
Keywords: Re: Multiple Faculty
  • 27 Aug 2013
  • First Look

First Look: August 27

Further, how could his team excel beyond the company's day-to-day business and enable Nestlé's visions for the future? Purchase this case: http://hbr.org/search/913406-PDF-ENG Harvard Business School Case 213-129 Blackstone Alternative... View Details
Keywords: Sean Silverthorne
  • 23 Jun 2003
  • Research & Ideas

Historically Speaking: A Roundtable at HBS

and mentored a bevy of other scholars who explored and explained the coming of managerial capitalism through their research, writings, and course development. Thirteen years after Professor Chandler's retirement, that tradition of View Details
Keywords: by Jim Aisner
  • 12 Apr 2004
  • Research & Ideas

Operations and the Competitive Edge

several of which are described in our book. All these companies compete in markets that have long existed, and in which they were minor players up to a few years ago. None offers products or services that are markedly different from those... View Details
Keywords: by Martha Lagace
  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

propositions that lead customers to do more business and at higher margins with the company Innovation and excellence in products, services, and processes The capabilities and alignment of employees and systems that enhance important... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 06 Sep 2016
  • First Look

September 6, 2016

buyer characteristics. Consider the experiences of condo developers targeting retirees who wanted to downsize their homes. Sales were weak until the developers realized their business was not construction but transitioning lives. Instead of adding more features to the... View Details
Keywords: Carmen Nobel
  • 03 Jun 2020
  • Research & Ideas

Who Guarantees Your Workplace Is Safe for Return?

Here are key requirements to ask of any service provider offering to certify your work setting as a healthy building. These best practices apply for employers, employees, and customers alike. Our research over many decades in public... View Details
Keywords: by John Macomber and Joseph Allen; Real Estate
  • 27 Dec 2015
  • Research & Ideas

The Most Popular Stories and Research Papers of 2015

and Alison Wood Brooks. Excellence Comes From Saying No (31,511) In a new course designed by Frances Frei and Amy Schulman, business and law students help each other define and achieve their own interpretations of success. Lesson one: You... View Details
  • 16 Dec 2014
  • First Look

First Look: December 16

Michael E., and Robert S. Kaplan Abstract—Improving provider incentives and reimbursement must become a central component in health care reform. Reimbursement through bundled payments-a single payment that covers all the procedures, tests, drugs, devices, and View Details
Keywords: Sean Silverthorne
  • 17 Jan 2017
  • First Look

First Look at New Research: January 17

of Thoracic Surgery Effective Leadership of Surgical Teams: A Mixed Methods Study of Surgeon Behaviors and Functions By: Stone, J., E. Aveling, M. Frean, M. Shields, C. Wright, F. Gino, T. Sundt, and S.J. Singer Abstract—The importance of effective team leadership for... View Details
Keywords: Sean Silverthorne
  • 23 Dec 2014
  • First Look

First Look: December 23

School Case 813-169 Excel Entertainment No abstract available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/813169-PDF-ENG Harvard Business School Case 714-507 Texas Children's Hospital: Congenital Heart Disease Care In... View Details
Keywords: Carmen Nobel

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