Service Excellence - Publications - Faculty & Research

01 Sep 2021
What Do You Think?

Can We Train for Trust?

that 80 percent of executives around the world rated employee experience (including trust) important or very important. Employee experience drives engagement. And yet in the Deloitte study, only 22 percent of executives felt that their companies were View Details

Keywords: by James Heskett

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Global Opportunity Fellowship GO: AFRICA - Alumni

to apply in the role. How will your previous experience or background enhance your ability to excel in this position? How does this position specifically fit with your long-term career goals and/or contribute to your career development?... View Details

12 Mar 2021
News

My Favorite Case

entrepreneurial culture relative to its Wall Street counterparts, but competition in the investment banking industry is intensifying in 1997 due to a wave of mega-mergers. The new combined banking entities are able to offer customers a broader array of products and... View Details

Keywords: Educational Services; Educational Services

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Providers - Institute For Strategy And Competitiveness

results, experience, methods, and patient attributes. Physicians must seek out partnerships and relationships with excellent providers in their areas of practice in order to access knowledge and improve the integration of patient care.... View Details

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Organizational Behavior Awards & Honors - Faculty & Research

Differences” (April 2020) with Erin Reid. Lakshmi Ramarajan : Winner of the 2021 Wyss Award for Excellence in Doctoral Mentoring. Lumumba B. Seegars : Recipient of the 2021 Doctoral Programs Dean’s Award for View Details

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Baker Library / Bloomberg Center | About

challenge for future generations of HBS leaders and students, Baker elaborated, “It must be remembered always that the standard of excellence which must be maintained comes not simply from the outside of the buildings, but from the work... View Details

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Loeb House | About

Learning, established to promote and support teaching excellence and innovation at HBS and at institutions around the globe. The center is named for a longtime HBS faculty member, the late C. Roland (“Chris”) Christensen (MBA 1943, DCS... View Details

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Design Thinking Course | HBS Online

innovation Who Will Benefit Aspiring or Current Innovation Managers Entrepreneurs Product Managers, Developers, and Marketers Develop an innovation mindset and toolkit you can use to guide your team or organization’s strategy. "This course is View Details

15 Mar 2016
First Look

March 15, 2016

store. In 2015 the company was developing a strategy for its Smart Platform, a model in which Ocado would lease its software, hardware, and integration services to brick-and-mortar grocery retailers seeking to build online businesses.... View Details

01 Oct 1999
News

Banking on Success

of change. The unprecedented flood of mergers and acquisitions, the advent of the global marketplace, the stock market's dizzying rise, and the capricious fortunes of technology-based companies have made financial services a fascinating... View Details

Keywords: Deborah E. Blagg

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HBS - The year in Review

overcoming every obstacle that the pandemic presented, to ensure the continuity of the School's work. Every team leaned in--from food service workers to security to technology and administrative support--whether on campus or remote. Their... View Details

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General Management Awards & Honors - Faculty & Research

Sourcing at Nike” (HBS Case 619-008) with Michael Toffel and Olivia Hull. Hubert Joly : Recipient of the 2023 Greenhill Award for Outstanding Service to the HBS Community. Hubert Joly : Included on the 2023 Thinkers50 list—a list of the... View Details

13 Feb 2006
Research & Ideas

When Gender Changes the Negotiation

The last few months have been trying for Maureen Park, the managing director of a small portfolio management firm. The firm's parent company, a large financial services concern, was performing below forecasts, and morale among Park's... View Details

Keywords: by Dina W. Pradel, Hannah Riley Bowles & Kathleen L. McGinn

28 Mar 2016
Blog Post

Why I Chose to Pursue an MD/MBA at Harvard

of organizations and about issues that are new to healthcare, but that other industries have dealt with for decades - like customer satisfaction, efficiency, and providing quality service for a reasonable cost. Even though these are some... View Details

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Negotiation, Organizations & Markets Awards & Honors - Faculty & Research

Association Faculty Award for Outstanding Teaching. Kathleen L. McGinn : Recipient of the 2015 Charles M. Williams Award for Excellence in Teaching. Kathleen L. McGinn : Recipient of the Robert F. Greenhill Award for Outstanding View Details

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

and ultimately an excellent journey to learning effective leadership skills in The Adventures of an IT Leader (Harvard Business Press). According to the novel's creators, a fictional approach allowed them to blend real-life incidents they... View Details

Keywords: by Martha Lagace

14 Jun 2010
Research & Ideas

The Hard Work of Measuring Social Impact

of Nonprofit Organizations in June, a joint executive education program presented by the HBS Social Enterprise Initiative, Harvard's Hauser Center for Nonprofit Organizations, and the Harvard Kennedy School. He will co-chair the HBS Executive Education program... View Details

Keywords: by Julia Hanna

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Organizational Leadership Course | HBS Online

are experiencing me, and less averse to having difficult conversations. Juliana Casale Head of Marketing at Crazy Egg Learn to lead at scale and mobilize your employees as you transition your business from a startup into a growth-stage company. "HBS Online courses are... View Details

01 Dec 2023
News

Alumni and Faculty Books and Podcasts

author Alexander Mirza proposes a solution to the human capital challenges faced by service industries amidst unprecedented labor shortages, and technological and geopolitical shifts, and offers a framework for diagnosing the root causes... View Details

Keywords: podcasts

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Entrepreneurial Management Awards & Honors - Faculty & Research

J. Malloy. Scott Duke Kominers : Received the 2016 Star Family Prize for Excellence in Advising. Mitchell B. Weiss : Received the 2016 Greenhill Award for Outstanding Service to the HBS Community. 2015... View Details

Publications