Safety Performance - Publications - Faculty & Research

17 Nov 2015
First Look

November 17, 2015

Case 615-044 Trouble at Tessei In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues,... View Details

Keywords: Sean Silverthorne

02 Mar 2009
Research & Ideas

When Goal Setting Goes Bad

Presented with a goal to build a car "under 2,000 pounds and under $2,000" by 1970, employees overlooked safety testing and designed a car where the gas tank was vulnerable to explosion from rear-end collisions. Fifty-three people died as... View Details

Keywords: by Sean Silverthorne

September 2015
Article

Design and Implementation of a Privacy Preserving Electronic Health Record Linkage Tool in Chicago

By: Abel Kho, John Cashy, Kathryn Jackson, Adam Pah, Satyender Goel, Jorn Boehnke, John Eric Humphries, Scott Duke Kominers and et al.

Objective
To design and implement a tool that creates a secure, privacy preserving linkage of electronic health record (EHR) data across multiple sites in a large metropolitan area in the United States (Chicago, IL), for use in clinical... View Details

Keywords: Information; Customers; Safety; Rights; Ethics; Entrepreneurship; Health Care and Treatment; Health Industry; Chicago

Citation

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17 Jun 2011
HBS Case

KFC’s Explosive Growth in China

restaurants in China differ markedly in many ways from their Western counterparts. And while Pizza Hut has done very well for itself with nearly 500 restaurants in 120 cities (as of December 2010), KFC's performance has been... View Details

Keywords: by Maggie Starvish; Food & Beverage

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

(virtually) talked with more than 50 “resilient” businesses across a variety of countries and sectors. The results of this exploration show that managers are trying to ensure safety and maintain profitability with tremendous energy and... View Details

Keywords: by Sean Silverthorne

November 2001 (Revised September 2007)
Case

Children's Hospital and Clinics (A)

By: Amy C. Edmondson, Michael Roberto and Anita L. Tucker

Describes the major phases of an initiative designed to transform the organization and enhance patient safety. Raises interesting questions about how to encourage candid discussion about failures while continuing to hold people accountable for their performance. View Details

Keywords: Health Care and Treatment; Leading Change; Business Processes; Organizational Change and Adaptation; Organizational Culture; Performance Improvement; Safety; Health Industry

Citation

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Credential of Leadership, Impact, and Management in Business | HBS Online

dynamics and leadership of effective teams. You’ll define psychological safety and cover various elements of leading effective teams, including decision-making, navigating change, agile management, and leading teams in a high-stakes and... View Details

01 Mar 2024
News

Alumni and Faculty Books and Podcasts

meant to keep us on track—what we come to know as habits. Over time, these routines (for example, brushing your teeth or putting on your right sock first) tend to be performed automatically. But when we’re more mindful about these... View Details

Keywords: Publishing Industries (except Internet); Information

Web

Research - Health Care

The CommunityConnect case management program for Medicaid beneficiaries is run by Contra Costa Health, a county safety net health system in California. Case management infrastructure modestly improved Covid-19 vaccine uptake in a... View Details

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

to address ever-changing challenges. "Companies struggle to onboard employees even when times are good and relatively predictable." The only way to fast track onboarding and enable those workers to reach peak performance as soon... View Details

Keywords: by Boris Groysberg

Web

Technology & Operations Management Awards & Honors - Faculty & Research

Toffel : Finalist for the 2021 MSOM Responsible Research Award from the Manufacturing and Service Operations Management Society (MSOM) for his article with Maria Ibanez, “How Scheduling Can Bias Quality Assessment: Evidence from Food View Details

23 May 2017
First Look

First Look at New Ideas and Research: May 23, 2017

openness-extroversion dyads perform substantially better—having both a higher pool of novel information and better recombinative capability with the team. We discuss implications for future research on the individual and social... View Details

Keywords: Carmen Nobel

26 Jul 2011
First Look

First Look: July 26

firms must understand how changes in service affect customer demand. Supplier reliability tracking is a process whereby customers use past supplier performance to build beliefs about supplier capabilities and hence about future supplier... View Details

Keywords: Sean Silverthorne

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

intermediate term, we will see companies that rely on global supply chains be hurt. Once companies run through their existing safety stocks of raw materials or parts provided by a far-flung supplier base, they may face challenges filling... View Details

Keywords: by Dina Gerdeman

Blog

What Black Executives Really Want

given the opportunity to perform at your fullest potential, what would that look like? What are some fixes?" What they wanted can be clustered into 3 broad buckets–to feel (1) safe, (2) seen, and (3) supported. My HBS colleague, Amy C.... View Details

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

across a variety of countries and sectors. The results of this exploration show that managers are trying to ensure safety and maintain profitability with tremendous energy and creativity. While specific tactics vary by company, they share... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

10 Aug 2015
Research & Ideas

New Medical Devices Get To Patients Too Slowly

Delicate Balance For nearly 80 years, the FDA has performed a delicate balancing act between getting life-saving drugs to market, and ensuring that those drugs will be safe when taken by patients. In order to serve that dual function, the... View Details

Keywords: by Michael Blanding; Health; Technology

01 May 2020
What Do You Think?

Does Remote Work Mix with Organizational Culture?

otherwise wasted on commuting (2) by avoiding the office, I also avoid colleagues who, in the past, inappropriately commented on my appearance, asked me out, or told me to my face that they would never work for a woman, (3) the flexibility of working into the evening... View Details

Keywords: by James Heskett

Web

Privacy Policy & Legal Info | HBS Online

identity; to process payments, subscriptions, credits and refunds; and to collect amounts owed, as applicable. To perform research (such as academic research). To assess admissions criteria and analyze individual and aggregate progress,... View Details

01 Dec 2022
News

My First Job

the rest of the employees were safely leaving the building and that the fire was contained. I learned that real leadership means running toward the fire and being concerned about the safety of others before your own. —John Fees (MBA 1999)... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

Publications