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  • Article

How Strategy Maps Frame an Organization's Objectives

By: Robert S. Kaplan and David P. Norton
Keywords: Strategy; Organizations; Goals and Objectives
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  • March 2004
  • Article

Improving Corporate Governance with the Balanced Scorecard

By: Robert S. Kaplan and Michael Nagel
Keywords: Corporate Governance; Balanced Scorecard
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  • Article

Strategy Maps

By: Robert S. Kaplan and David P. Norton
Keywords: Strategy
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  • February 2004
  • Article

Measuring the Strategic Readiness of Intangible Assets

By: Robert S. Kaplan and David P. Norton
Keywords: Measurement and Metrics; Strategy; Assets
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  • 2004
  • Book

Strategy Maps: Converting Intangible Assets into Tangible Outcomes

By: Robert S. Kaplan and David P. Norton
Keywords: Strategy; Assets; Outcome or Result
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  • December 2003
  • Article

Expensing Stock Options: A Fair-Value Approach

By: Robert S. Kaplan and Krishna G. Palepu
Keywords: Stock Options; Value
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  • 2003
  • Working Paper

Improving Corporate Governance with the Balanced Scorecard

By: Robert S. Kaplan and Michael E. Nagel
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  • November 2003 (Revised August 2005)
  • Case

First Commonwealth Financial Corporation

By: Robert S. Kaplan
First Commonwealth Financial Corp., a financial institution in central and southwestern Pennsylvania, implemented the Balanced Scorecard for describing and implementing its new customer-focused strategy. Its founder and chairman decided that the Balanced Scorecard also... View Details
Keywords: Balanced Scorecard; Corporate Strategy; Customers; Corporate Governance; Governing and Advisory Boards; Customer Relationship Management; Executive Compensation; Financial Services Industry; Banking Industry; Pennsylvania
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  • 2003
  • Working Paper

Time-Driven Activity-Based Costing

By: Robert S. Kaplan and Steven R. Anderson
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  • 2003
  • Book

Strategic Management of Technology and Innovation

By: Robert A Burgelman, Clayton M. Christensen and Steven C. Wheelwright
Keywords: Strategy; Management; Information Technology; Innovation and Invention
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  • July 2003 (Revised November 2023)
  • Teaching Note

Wilkerson Company

By: Robert S. Kaplan
Teaching Note for (9-101-092). View Details
Keywords: Consumer Products Industry
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  • April 2003
  • Tutorial

ABC Pen Factory Tutorial

By: Robert S. Kaplan
To preview this online product, Authorized Faculty can call our customer service department at 1-800-545-7685 or 617-783-7600. Illustrates, via a guided audio tour accompanied by dynamically changing spreadsheets, the role for activity-based cost systems. The numerical... View Details
Keywords: Factories, Labs, and Plants
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  • March 16, 2003
  • Article

Footnote Reporting Distorts Impact of Stock Options

By: Zvi Bodie, Robert S. Kaplan and Robert C. Merton
Keywords: Financial Instruments; Reports; Stocks
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  • March 2003
  • Article

For the Last Time: Stock Options Are an Expense

By: Zvi Bodie, Robert S. Kaplan and Robert C. Merton
Keywords: Stock Options; Finance
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  • January 2003 (Revised May 2005)
  • Case

Zipcar: Refining the Business Model

By: Myra M. Hart, Michael J. Roberts and Julia Stevens
Zipcar is a start-up organized around the idea of "sharing" car usage via a membership organization. This case describes several iterations of the Zipcar business model and financial plan. These iterations include a very early version and a version developed just prior... View Details
Keywords: Service Operations; Renting or Rental; Business Model; Business Plan; Entrepreneurship; Economic Growth; Management Skills; Transportation; Business Startups; Financial Strategy; Corporate Finance; Growth and Development Strategy; Transportation Industry; Service Industry
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  • 2003
  • Class Lecture

Building Strategy-Focused Organizations with the Balanced Scorecard

By: Robert S. Kaplan
Keywords: Balanced Scorecard; Strategy
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  • 2002
  • Chapter

Use the Balanced Scorecard to Partner with Strategic Constituents: Employees, Customers, Suppliers, and Communities

By: Robert S. Kaplan and David P. Norton
Keywords: Balanced Scorecard; Employee Relationship Management; Customer Relationship Management; Business and Community Relations; Business and Stakeholder Relations
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  • August 1, 2002
  • Article

Options Should be Reflected in the Bottom Line

By: Zvi Bodie, Robert S. Kaplan and Robert C. Merton
Keywords: Financial Instruments; Profit
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  • Article

Applying the Balanced Scorecard in Healthcare Provider Organizations

By: Syeda Noorein Inamdar and Robert S. Kaplan
Keywords: Balanced Scorecard; Health; Organizations; Health Industry
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  • April 2002
  • Teaching Note

Boston Lyric Opera TN

By: Robert S. Kaplan
Teaching Note for (9-101-111). View Details
Keywords: Music Industry; Entertainment and Recreation Industry; North and Central America
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