Quality Improvement - Publications - Faculty & Research

01 Jun 1998
News

Diversity and Community

that IBM needs to make adjustments to improve its business performance relative to the DNG's constituent group. For example, a DNG of IBM employees with disabilities, aware that IBM possessed certain products, services, and expertise that... View Details

Keywords: Garry Emmons

01 Feb 2018
News

HBS Professor Emeritus Hugo Uyterhoeven Dies at 86

years,” Dean Emeritus McArthur remembered. “During my years as Dean, he was one of just a handful of our colleagues who carried the greatest weight in leading and changing this community and our activities. He was the source of endless ideas for us to View Details

01 Oct 1999
News

Q & A: Jeanne P. Jackson: A New Regime at Banana Republic

safari theme. We wanted to go to a much more contemporary canvas against which to place the product. Communication was the last piece, which was about advertising and training the sales associates to improve communication with our... View Details

01 Mar 2005
News

Answering the Call

234,629 In 1971, T.J. Dermot Dunphy (MBA 1956) became CEO of Sealed Air Corporation, a fledgling New Jersey protective-packaging company. Under his leadership, Sealed Air soon became known for its quality products and technological... View Details

Keywords: Garry Emmons; Colleges, Universities, and Professional Schools; Educational Services

01 Mar 2006
News

The Producers

shift from risk-averse studios to smaller, independent entities. He believes the low quality of recent movies is responsible in part for decreasing box office receipts, a situation that he says will correct itself as smaller producers... View Details

Keywords: Julia Hanna; Motion Picture and Sound Recording Industries; Information

01 Jun 2006
News

India Arrives

Mukand, India’s largest producer of specialty steels. As part of the Bajaj Group, Mukand also works on infrastructure projects and manufactures machinery equipment. “The upside is that the focus shifted to improving View Details

Keywords: Julia Hanna

01 Dec 1998
News

Year 2000 Computer Problem and You: Disaster for Some, Lessons for All

to solve the problem - is an organization in trouble. Are there other lessons? We've awakened to the fact that in software, total quality counts. In the 1960s, we assumed that the replacement cycle would automatically filter out software... View Details

18 Aug 2021
News

Alumni on the Black Lives Matter Movement

the elements of our Credo focused on creating a community unified in its mission to improve quality of life.” The release goes on to note that Edwards has partnered with firms that have expertise in using... View Details

01 Sep 2015
News

Alumni and Faculty Books for September 2015

measurement tool, the Total Motivation Factor, enables managers to measure the strength of the company culture and track improvements over time. They explore their original research into how Total Motivation leads to higher performance in... View Details

01 Jun 2020
News

Prognosis

they were disproportionately coming from Chelsea, Revere, and East Boston. I think in this case the social determinants include living in crowded housing conditions, where the ventilation and air quality are not as good and which seems to... View Details

Keywords: Jen McFarland Flint; COVID-19; Hospitals; Health, Social Assistance

01 Dec 1999
News

Christensen and Vernon Remembered

professors improve their teaching capabilities. Christensen and several other faculty members responded by writing numerous cases that focused on the skills discussion teachers must have to be effective. Building on this HBS work, in the... View Details

01 Dec 2005
News

A Matter of Opinion

opened his eyes to the fact that “many different reasons bring people to the School, not just the lure of making money. One of my more conservative classmates said the purpose of business is to give people value for their money, put out a decent product, make a fair... View Details

Keywords: Publishing Industries (except Internet); Information

01 Jun 1996
News

Keepers of the Flame

quality of the organization that is presenting the Games to the world." In January, ACOG announced that it had revenues and commitments equal to 90 percent of its budget requirements, with the bulk coming from broadcast rights, ticket... View Details

Keywords: Garry Emmons

14 Nov 2019
News

Keeping Red Lobster Fresh

to do is work on is following a phased plan. And there are three phases to the plan. Phase one was fixing the fundamentals of the business, which are making sure you're operating well, making sure you got high-quality food and system. Like in our case for Red Lobster,... View Details

Keywords: Food Services and Drinking Places; Hospitality

01 Jun 1996
News

Class Acts

their reliability, previous business experience, and bid amount. The duo then went about improving the business, which had three on-campus stores that offered laundry, dry cleaning, and alterations to the HBS community, ultimately... View Details

08 Sep 2016
News

How We Make It Work

There is guilt. I feel it every day. And it’s deep and maternal. But I refuse to let that guilt defeat me. I know that if I off-ramp, I wouldn’t be happy. And I know that my kids would feel that. We remind ourselves that it’s about View Details

09 Mar 2021
News

Empowering School Leaders to Meet Today's Challenges

in the process, they learned that of the more than 230,000 K–12 school leaders in the United States, half had no access to quality professional development, either because programs weren’t offered nearby or were cost prohibitive. To... View Details

Keywords: Jennifer Gillespie

09 Mar 2021
News

Addressing Education Inequities Exacerbated by the Pandemic

digital divide brought to light by the rapid transformation of the classroom experience from in-person to remote learning. ASHISH DHAWAN (MBA 1997) Founder and chairperson of Central Square Foundation, a nonprofit working to transform India’s education system by View Details