Publications

19 Nov 2014
News

Advancing opportunities for diverse professionals

Wall Street banker Sherrese Clarke Soares (MBA 2004) works with the Council for Urban Professionals to help minority professionals advance in their careers to the C-suite and corporate boards. (Published November 2014) View Details

24 Apr 2014
News

Committed to a goal of 'zero harm' in the mining industry

As chief executive of Anglo American, one of the world’s largest mining companies, Cynthia Carroll (MBA 1989) worked to improve safety. True to her word, Anglo American’s mine fatalities decreased by nearly 60 percent during her six-year tenure (2007–2013) as chief... View Details

2014
Working Paper

Handshaking Promotes Cooperative Dealmaking

By: Juliana Schroeder, Jane Risen, Francesca Gino and Michael I. Norton

Humans use subtle sources of information—like nonverbal behavior—to determine whether to act cooperatively or antagonistically when they negotiate. Handshakes are particularly consequential nonverbal gestures in negotiations because people feel comfortable initiating... View Details

Keywords: Negotiation Tactics; Cooperation; Societal Protocols

SSRN

01 Dec 2001
News

Reaching Out

HBS alumni often describe the MBA Program as a transformational experience. That observation especially rings true for students such as Meredith Weenick, Neera Nundy, Abdu Mukhtar, and Jonathan Hodgson who participate in the Nonprofit and Public Management Summer... View Details

Keywords: Garry Emmons and Julia Hanna; Health, Social Assistance

Article

'Many Others Are Doing It, So Why Shouldn't I?': How Being in Larger Competitions Leads to More Cheating

By: Celia Chui, Maryam Kouchaki and Francesca Gino

In many spheres of life, from applying for a job to participating in an athletic contest to vying for a date, we face competition. Does the size of the competition pool affect our propensity to behave unethically in our pursuit of the prize? We propose that it does.... View Details

Keywords: Unethical Behavior; Cheating; Competitors; Social Norms; Ethics; Behavior; Competition; Societal Protocols

24 Apr 2014
News

Improving patient care through better communication

Harvard Business School Professor Amy C. Edmondson explores how open communication in hospitals leads to improved patient care. (Published April 2014) View Details

2019
Working Paper

On Her Own Account: How Strengthening Women's Financial Control Affects Labor Supply and Gender Norms

By: Natalia Rigol, Erica Field, Rohini Pande, Simone Schaner and Charity Troyer-Moore

Can greater control over earned income incentivize women to work and influence gender norms? In collaboration with Indian government partners, we provided rural women with individual bank accounts and randomly varied whether their wages from a public workfare program... View Details

Keywords: Gender Norms; Economics; Gender; Employment; Income; Societal Protocols; India

Web

Research at HBS | Information Technology

(University-Wide) – Harvard Office of the Provost ." The PDF for each member’s completion of training can be attached to the protocol in the Edit Protocol section, in section 3 of the View Details

September 2012
Article

The Bedside Manner of Homo Economicus: How and Why Priming an Economic Schema Reduces Compassion

By: Andrew Molinsky, Adam M. Grant and Joshua D. Margolis

We investigate how, why and when activating economic schemas reduces the compassion that individuals extend to others in need when delivering bad news. Across three experiments, we show that unobtrusively priming economic schemas decreases the compassion that... View Details

Keywords: Behavior; Framework; Emotions; Societal Protocols; Economics

Web

The Section Experience | MBA

introduce innovative ideas and approaches to learning. In turn, students exercise their team-building and management skills to develop protocols for effective learning and shape the distinctive norms and personality of their sections.... View Details

14 Jan 2022
Blog Post

Embracing Activism for Social Change

intervention training for the 90 call takers, establishing new protocols and role-playing exercises that enabled them to identify and correctly triage calls over to a clinician on site,” she explains. “That had a big impact on improving... View Details

Irwin M. Jacobs

Jacobs is a pioneer in the wireless technology industry. The company that he founded, Qualcomm, developed a satellite-based communications protocol called CDMA, Code Division Multiple Access. Considered one of the fastest growing wireless... View Details

Keywords: Communications

16 Oct 2014
News

Reducing special-interest influence over government regulation

When regulated industries exert undue influence on (or “capture”) their governmental regulators, problems that are all too familiar may result. And while scholars have investigated regulatory capture, deregulation has been the most typical, and often the only, remedy... View Details

Article

(When) Are Religious People Nicer? Religious Salience and the 'Sunday Effect' on Pro-social Behavior

By: Deepak Malhotra

Prior research has found mixed evidence for the long-theorized link between religiosity and pro-social behavior. To help overcome this divergence, we hypothesize that pro-social behavior is linked not to religiosity per se, but rather to the salience of religion and... View Details

Keywords: Philanthropy and Charitable Giving; Auctions; Bids and Bidding; Religion; Behavior; Societal Protocols

2009
Working Paper

Assess, Don't Assume, Part I: Etiquette and National Culture in Negotiation

By: James K. Sebenius

When facing a cross-border negotiation, the standard preparatory assessments -- of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc. -- should be... View Details

Keywords: Cross-Cultural and Cross-Border Issues; Negotiation Process; Societal Protocols; Competitive Advantage; Cooperation

September 2007
Journal Article

Refugee Camp Economies

By: Eric D. Werker

This paper describes the economy of a refugee camp. Key distortions to the economy of Kyangwali Refugee Settlement in Uganda are noted and the findings are used to construct a generic model of a refugee camp economy. Camp economies are influenced by host country... View Details

Keywords: Refugees; Economy; Policy; Civil Society or Community; Human Needs; Societal Protocols; Uganda